Last post on Feb 24, 2013 at 8:01 AM
You are in the Volvo XC90
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Volvo XC90, Suspension, Transmission, SUV
#588 of 900 XC90 Transmission problems
Sep 22, 2010 (6:31 pm)
After reading hundreds of posts on various sites about the XC90 and transmission failures, I decided to share our experiences with our XC90.
We purchased a 2004 XC90 T-6 AWD used from a dealer in 2005. Thankfully we decided to spend the extra money and purchase an extended warranty to cover all maintenance up to 110,000 miles. We have had 2 axles, motor mounts, fuel pump, sun roof leaks and as of this past Saturday, the transmission failed on this vehicle. Like I said, we have the warranty and all of these repairs have been covered in full with exception of a small deductible. The transmission has been slipping for about 3 months now and the Volvo dealer has kept telling us that they cannot find anything wrong with it. Saturday on the way back from the beach, it started slipping real bad and slipping out of gear. About the time we arrrived home the "Transmission Service Urgent" light came on and it would not make it up our driveway. I had it towed to Volvo of Tampa on Sunday and by the time I arrived in the service department on Monday morning, they had it back in the shop, handed me the keys to a new 2010 XC90 and said to drive it until they found the problem. My service advisor called around noon that day to let me know the transmission had to be replaced and it was covered by my warranty. That extended warranty was expensive however we are way ahead now with this transmission problem. I would recommend anyone who has the XC90 to purchase an extended warranty. If you are in the Tampa area, they have the best service department I have ever dealt with. I also think that having a professional service advisor working with you can make all the difference in the world.
#589 of 900 Re: XC90 Transmission Failure - Ouch [partypunter]
Sep 27, 2010 (11:08 am)
Party Punter - which Minneapolis dealer?
We bought ours at Borton Volvo, it was under warranty, the transmission first died at 40000 miles in 2008 and it was under warranty.
Warranty is now expired and it appears transmission has failed again - we couldn't even get it up the driveway. So we are back where we started years ago, but with no warranty.
#590 of 900 Volvo XC90 T6 Failed Transmission
Sep 27, 2010 (8:23 pm)
Can anyone tell me if you've succeeded in any class action or recall there in the USA. I'm in Australia and we are experiencing the same issues with failed transmissions, and Volvo shirking responsibility based on the fact that the 3 year warranty period is over. I'd like to hear what your solutions have been, what authorities have been interested in doing something about it, and where you're at with it. And just so you all know, Volvo state that 'they are unable to comment on what has been written on public forums, as these online forums are not a reliable source of mechanical/technical information'. How's that for listening to their customers! They are choosing to ignore the fact that they created a lemon, which coincidentally was discontinued after 2 years.
Sep 27, 2010 (8:34 pm)
Post your experiences of failed transmissions on the Volvo page on Facebook. And have a look through Discussions. This is set up for Volvo customer comments and they should be made aware of how many of us have had this problem and are out of pocket with what should have been a recall.
#592 of 900 Re: XC90 Transmission Failure - Ouch [angryatvolvo]
Sep 28, 2010 (3:48 pm)
I bought mine used and ran out of warranty as well. Here is what I did and what I've posted previously and has helped many others on the Forum as well.
1. File a written complaint to your State Attorney General
2. File an on line complaint to the NTSB
3. File an on line complaint to Volvo
4. File a complaint to your State's Dept of Consumer Protection
Let Volvo know or make one letter and cc in all parties. Let Volvo know you learned of this in this Forum-as they are aware of it-and keep pushing. This shouldn't be happening to these cars over and over again, period. Good luck and report back on the Forum how you made out, but deal with your local Volvo dealer. Some people have had luck with aftermarket transmissions, but I didn't go that route and was fortunate to have a new transmission, oil lines, cooling lines, and a brand new radiator from Volvo.
Wishing you well!
#593 of 900 Re: XC90 Transmission Volvo doing the right thing! [agitlits]
Sep 29, 2010 (3:57 am)
Hey Alex, can you give me more detail on this class action you're talking about having begun? I'd like to find out more and get a firm in Australia on to the same thing. If Volvo won't reimburse me for my tranny, I'm sure as hell not going away quietly. They don't call me Erin Brockovitch for nothing.
I'm in Sydney, Australia. Look forward to hearing from you, or any other readers with any class action info.
#594 of 900 Re: XC90 Transmission Volvo doing the right thing! [agitlits]
Sep 30, 2010 (11:45 pm)
I purchased my Volvo from the Gold Coast and when my transmission went at 80,000klms they didnt want to know me. I phoned then emailed the Sydney HO and they offered to pay half originally and when I started referring to this being a common problem in the US that is being ignore is Australia I got some interest. Eventually they paid for the new transmission $7K and I paid for the service $1200. They had Brisbane put the new transmission in and they gave me a loan car for 3 weeks while the parts arrived. They only gave me a 12 month warranty but they are responsible as its not a reasonable expectation for a car of this value.You really have to really make a song and dance and they'll pretend its not a common problem until you start quoting the US and their class action. I would also get onto NRMA as they have standards they can quote as acceptable.
#595 of 900 XC90 Transmission - Volvo wake up your brand is going to be punished
Oct 01, 2010 (7:09 am)
Greetings to all. I add my name to the shockingly long list of XC90 customers that feel completely shafted with their purchase and ownership of the "top of the line" Volvo. Just this week my 2004 XC90, with just 87,000 KM (45k miles) had its transmission without warning go out. The dealer here in Spain has offered me 4k EUR for the car "as is" or I can fix it for 6,000 EUR. What a joke! This car was purchased new just 6 years ago for nearly 60k EUR. How is that for a high cost of ownership? Volvo, place you safety and trust in us - but for the highest cost of ownership anywhere in the world. I am shocked that Volvo has not stepped forward and taken responsibility for such a clear fault on their part. Fool me once, shame on you, fool me twice.......Volvo you will NEVER get that chance!
#596 of 900 2004 XC90 60K
Oct 09, 2010 (1:30 pm)
I like many here thought I was stuck with an out of warranty Volvo and even had my car towed to a transmission shop. After doing an internet search as an almost afterthought I followed the advice here and went to my dealership and politely explained my situation and acknowledged I had ceased to use the dealer for service. To my pleasant surprise I was provided a new transmission and radiator at minimal diagnostic cost. The radiator replacement I believe is due to the potential for metal in the system which could damage the new transmission. I was without the Volvo for only three days.
My experience I think had to do with the fact that I was informed and civil and working with a similar party on the other side. I did not have to work with Volvo USA or issue threats, although those were viable follow up paths.
My personal experience with Volvo was exemplary and exceeded all expectations.
#597 of 900 Re: 2004 XC90 60K [xc90_60k]
Oct 13, 2010 (2:05 pm)
Yep, just bought my 2004 T6 from a corner lot 45 days ago. Transmission failure the other day - 89,000 miles,
Took it to the large local Volvo dealer and guess what!? Volvo is paying for the brand new transmission, radiator etc. 100% including labor.
I'm so happy!!! This dealer has won me over as new customer. After this, I'll be servicing my 2004 XC90 with them.