Last post on Nov 13, 2013 at 5:32 PM
You are in the Volvo XC90
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Volvo XC90, Suspension, Transmission, SUV
#469 of 920 Volvo Australia contact please ?
Dec 31, 2009 (5:56 pm)
G'day from WA!
Yesterday (NYE) the wife's 2004 XC90's transmission gave up the ghost and on her first call to Barbagello Volvo they said it was likely it would require a new box - $8000 and a two week wait. Pretty severe over the phone diagnosis for a problem that doesn't exist.
Could xc90volvomum or agitlits post details of their contact within Volvo Australia to start talking about getting some "good will" assistance with the repair. I'm not expecting to pay nothing but there does appear to be a case to be answered.
Disappointed - I work away and reliability was a big factor in buying a Volvo for a family car.
#470 of 920 Re: Volvo Australia contact please ? [westozxc]
Jan 01, 2010 (5:59 pm)
I'm really sorry to hear about your problem. I haven't had the same one with my XC90 T6 yet, but probably is only a matter of time!
I am so paranoid about this problem that I emailed Volvo Australia in advance to see what I should do *if* the problem should occur with my car. Anyway, I just emailed general Volvo customer hotline which was ownersvolvo-customers.com.
I can forward to you their exact response, if you like. Just drop me a line at agitlitsgmail.com
Their response was that each "Good Will" assistance case is considered on a case-by-case basis. This, I presume, means the service history of your vehicle, etc. However, the response was in August 25 and I suspect that they may have become more lenient since there is now a pending class action in the USA regarding this exact matter.
What I would do first if I were you is to lodge case with Volvo Australia and then they will tell you to take the vehicle to the dealership for proper diagnosis. I suspect there will be at least partial assistence from Volvo Australia.
Please email me if you want the exact response and also to talk about it.
Please, also let me know how you go as I am really interested in the outcome.
#471 of 920 Re: 03 XC90 T6 Transmission and Radiator Failure at 83K [shaforgacs]
Jan 02, 2010 (1:17 am)
Glad to hear about your miracle. My 2004 XC90 T6 transmission just failed (I assume) on Thursday. I have not contacted anyone yet over this long holiday weekend. I am in the Portland OR area. After reading this website, I assume that I should contact the nearest Volve dealer for help first.
#472 of 920 Transmission going out
Jan 03, 2010 (5:04 am)
My 2003 XC90 T6 has started to skip like the transmission is slipping when I accelerate is this a sign the transmission is starting to go out?
#473 of 920 Re: Transmission going out [jimxc90]
Jan 03, 2010 (9:14 am)
Sounds like it. Did the Service transmission light come on?
#474 of 920 Re: XC90 T6 Trans Prob [jkjpdx]
Jan 05, 2010 (6:43 am)
I too have begun to experience transmission issues - 2004, XC-90 T-6 AWD with 86,000 miles - while the car accelerates and appears to go through the gears, it presents a loud "racing sound" that gives the impression it is still in a lower gear - as if you were in second gear but still traveling at 60 mph.
Can any one share experiences with pursuing this with the dealer and what was most successful...Thanks so much,
#475 of 920 Re: XC90 T6 Trans Prob [ctmike2]
Jan 05, 2010 (3:40 pm)
Welcome to the unfortunate club known as the XC 90 transmission failures.
First, complain to Volvo and put it in writing-can do it online.
Second, same thing to the NTSB.
Third, online complaint to your state's Atty General
Fourth, online complaint to your state's Consumer Protection.
Then let Volvo know all the people you are complaining to as this shouldn't have happened and you are fully aware Volvo is replacing these transmissions and radiators, including cooling lines for free.
See how that works, and keep us posted on your progress! Best of luck!
So far, this has worked for eleven people, and myself as well!
#476 of 920 2005 XC90 T6 transmission service urgent
Jan 13, 2010 (12:58 pm)
I have a 2005 XC90 T6. Recently it was smoking from the tailpipe and I took it to the Volvo dealership and they replaced the breather box. It still smoked when I brought it home so they said it was the turbo and replaced it. About one week later the "service transmissioin urgent" light came on. I took it to another volvo specialist and the reset the light and changed the transmission fluid. I brought it home and about 2 weeks later while driving it lost power and the "service transmission urgent" light came on and now the car smokes and has no power. Any suggestions about these transmissions or these problems?
#477 of 920 Re: 2005 XC90 T6 transmission service urgent [joeiwms]
Jan 13, 2010 (1:35 pm)
I experienced the same problem 3 weeks ago with transmission warning, and now it's at volvo dealer for transmission replacement. I took the matter up to Volvo Canada for free replacement as there is a manufacturing defect with these T6 models, which volvo does not want to agree, but as per volvo technicians it is a manufacturing defect. I am now waiting for their decision and will post the outcome.
#478 of 920 Re: 2005 XC90 T6 transmission service urgent [joeiwms]
Jan 13, 2010 (3:30 pm)
My personal recommendations that have worked for myself and many others in this thread are as follows:
Contact the NTSB-again online
File an email complaint with your state's Attorney General
File an email complaint with your state's Consumer Protection
Mention this website and how Volvo has done "Goodwill" transmissions to others.
Lisa A Souza