Last post on Nov 13, 2013 at 5:32 PM
You are in the Volvo XC90
What is this discussion about?
Volvo XC90, Suspension, Transmission, SUV
#417 of 920 Re: XC90 Transmission Volvo doing the right thing! [lookingtohelp]
Nov 07, 2009 (7:30 am)
Hi lookingtohelp. I have question, who are you to say that there is no reason to join a class action suit for 2003-2005 XC90 T6 transmission? If I were you, I'd help Volvo explain their GOODWILL to the judge and the owners who got shafted by this bad engine/transmission match. FYI, I own a XC90 3.2, but I just can't stand your rhetorics and the way you slam the T6 owners and accuse them of not maintaining their vehicles.
#418 of 920 Re: XC90 Transmission Volvo doing the right thing! [pinkydog]
Nov 07, 2009 (10:51 am)
Never said anything about maintenance! I said Volvo helps customers who are loyal to the retailer by maintaining their vehicle with the retailer. Why should Volvo help a customer who has never seen the inside of a Volvo facility except to ask for a free transmission? I'm not slamming or blaming people for their transmission problems. Volvo is doing the right thing by helping us out. Can't file a class action suit against a company that paid for a transmission for a customer that is out of warranty. When do we as customer's start to take ownership of our vehicles??
Once again, Answer me this question: What other manufacturer would even consider doing this for their customers? I still have no answer.
#419 of 920 Re: XC90 T6 2005 [jkorm]
Nov 07, 2009 (2:55 pm)
It sounds like I am about to join the "Urgent Transmission Service" club, I had my gearbox serviced 2 weeks at 75,000 with no problems and today the service light is on. Back to the dealer but the car is now of the extended warranty by 1 week. We had the extended warranty as we purchased the car pre-owned from a Volvo dealership.
Do you know which department at Volvo you spoke to? I will be calling them first thing on Monday.
Any help would be appreciated.
#420 of 920 Re: XC90 Transmission Volvo doing the right thing! [lookingtohelp]
Nov 08, 2009 (7:10 am)
hi I bought a volvo 2003 and it has 52000 miles on it now and the tranny needs to be replaced.I don't know who to contact for help,we just moved to damascus pa and volvo wants 5700.00 to replace the tranny.I have been driving volvos for the past 10 years and have been happy.Is there someone to contact for help.I am so lost on what to do,with a new baby and new job we can't afford to fix the car.any help would be greatly appreciated.thanks for any help.e-mail(geogattusyahoo.com).
#422 of 920 Re: XC90 Transmission Failure [agitlits]
Nov 08, 2009 (8:20 am)
I agree that, if your transmission dies after the warranty expires, your best bet is to appeal directly to Volvo's "goodwill" for 100% coverage on a one-to-one basis. Your chances for success are probably much better if you bought your Volvo from and serviced it regularly at a Volvo dealer. If you bought it used elsewhere and can't document its service history, Volvo has less incentive to extend "goodwill" beyond the warranty period.
For those waiting for a "Class Action Lawsuit" to resolve their problem, don't hold your breath. As I pointed out in great detail in an earlier post (#325), you're apt to get little from such litigation. The lawyers will make it sound like they're on your side. However, the end result will be mega-bucks for them versus only (1) a discount on the repair costs and/or (2) a coupon voucher towards the future purchase of a Volvo for you. I think you're much better off attempting to resolve the problem on your own -- getting 100% of the cost covered versus pennies on the dollar.
#423 of 920 Another XC90 T6 tranny alert!!!
Nov 14, 2009 (7:58 am)
Hey people, long story but I'll try to make it short.
We purchased one of the original XC90 T6's. We love the car (great utility). Given, I'm the son of an auto mechanic and I'm also an engineer, I know to LISTEN to your car to make sure all is well. My wife is the primary driver of the car, but she'll just drive for miles without detecting strange noises to give her a clue that something is wrong with the vechile. So, whenever I do get an opportunity to drive it, I would listen to it for troubling sounds.
Well the car would always make weird noises at the front, driver side. We serviced the car EXCLUSIVELY with Volvo. This has gone on for as long as we've owned the vehicle. Volvo would replace axle bearings, bushings, sway bar bushings, etc. etc. Most of it under warranty, so no big deal. However, the strange noises would never go away and would return after a short period.
Fast forward, third gear gives out on the car at about 60K (notice how we are outside of the warranty period). So we bring the car to Volvo and, naturally, they say “You need a new transmission”. Trust me, I’ve got tons of experience with auto manufacturers and defects, and I know what to do. I’ve never visited the Volvo dealer to talk about the car with them, my wife does. But, I go over everything with her and she calls me when there’s a doubt about anything. So, she calls me to tell me the repair bill. I tell her, we’re not paying based simply on the fact that a transmission should not go out at 60k. Anyway, before it gets to the point where I need to get involved to personally start turning the screws, the head service rep says Volvo will cover the bill. This happened about 2 years ago.
Get the car back and drive it over the next 2 years and eventually we hear the weird noises again. This time, I just attribute it to age of the car and that, perhaps, it needed a chassis lube, since the weird noises appeared to be suspension related.
Recently, a front light head light bulb blows, and we take it to get it replaced. This shop is a non Volvo service center but manned by former Volvo techs (word of mouth sent us here). Again, it’s my wife who is talking to the rep, with me as an advisor/validator. Prior to going in, I tell her “Oh, btw, ask them about the strange noises.” (Mechanics intuition that something is not right about the car). The non Volvo authorized tech evaluates the car and says, what, Transmission. What else did you think we were going to say? LOL He also said Volvo has been having a nightmare with the trannies of the XC90 T6.
At this point, I hit the net and this forum comes up, along with the fact that there’s a class action in progress.
To sum this up, we’re getting another transmission put in with over 100k on the car. We’ve only ever serviced the car at Volvo, save for having that former Volvo tech “pop in” a blown bulb.
So where does it stand. The problem here is that the transmissions of the XC90’s are not “fit for their intended purposes”. This is from the UCC (Uniform Commercial Code). Hint hint about more of my background... LOL
Manufacturers are not going to be able to hide behind a warranty to get out of repairing their cars when they simply do not work as one would expect. Volvo knows this, but the question is does each individual Volvo owner know it and, hence, the reason why they (Volvo) are even fixing their cars. Do you think they would repair their car for free if they didn’t have to? Press your case and pray for the relief that's deserved.
They tried to get us to pay a portion of the repair bill for the transmission but we flat out refused (or rather I refused. Behind the scenes, of course. LOL). No bargaining nor begging, simply refused. They caved in. So that’s three transmissions in 106K miles.
Oh yea, another high end auto manufacturer that will repair their cars out of warranty is BMW. Do a search for "rear transaxle subframe defect in the E36 chassis (i.e., 3 series)". I owned one back in the early 90's. My rear transaxle of this car initially tore out at 27k miles. BMW fixed it for free. They repaired it again at 130K miles, all for free. The same thing happened to a colleague of mine in his E36 M3. BMW repaired it for free.
Sooooooooooooo…. Get your cars fixed people. If they (the auto manufacturers) refuse, attack their reputation. The Internet is a wonderful thing, isn't it? LOL
Btw, does anything remember that Audi 4000? Was this the one that would jump into gear and crash into walls with no explanation? I still remember that problem to this day. Audi is still reeling from that rumor. Me personally I would never by an Audi. Get the point….
#424 of 920 Re: Another XC90 T6 tranny alert!!! [terminalac]
Nov 17, 2009 (11:01 am)
I have the similiar problem. I'm at 139k and had 2 transmission. Now it needs a third and Volvo refuses to assist. The volvo dealership that serviced my vehicle(only) has gone out of business. The dealership where I take my care now is willing to pay 33% of the cost($7000.00). Volvo says we can not assist because I am out of warranty. What can one do now?
#425 of 920 How old are the transmissions that are going out?
Nov 17, 2009 (4:44 pm)
I was told by my dealership that I got one of the new Axels that are "enclosed" that will not allow the leak to happen which takes out the transmission. Is that what is going out the second and third times?
How long have these "new" axels been holding out for before the next replacement? These axels have only been out the last 6 months to a year depending on location. (So I was told.)
#426 of 920 2005 XC90 T6 - 31,000 miles
Nov 19, 2009 (4:19 pm)
Wife has a 2005 XC90 T6. Had no idea about the T6 issues before purchase as I made a rash decision during a dealer auction and decided she didnt need the V8 that I was going to bid on.
Long story short. Out of warranty at 31k miles. Transmission gone today. Urgent transmission service light last night, dropped it off immediately, called by Freedom Volvo of Virginia Beach, Va at 9:00 am with the news......transmission gone.
Before I could even ask......they state they will replace parts and all labor, one time only, free of charge. No idea if new tranny will be warrantied at all.
Said they have fixed the tranny problem but it is too early to tell if the new replaced trannies will hold up. Gave me a loaner, but also reccomended I may want to unload it if I can.
Wife loves the XC90 and based on customer service I received today, a new but unexpected V8 XC90 may be in my future.