Last post on Nov 13, 2013 at 5:32 PM
You are in the Volvo XC90
What is this discussion about?
Volvo XC90, Suspension, Transmission, SUV
#384 of 920 Re: XC90 Transmission Failure 2006[jnjdennis] [bertsxc90]
Oct 21, 2009 (4:46 pm)
Well yesterday my wife got the Dreaded "Transmission service Urgent" message. Since I had just had my 2004 XC90 T6 68k miles in the Dealer for some minor work and Oil Change, I knew it had to be something very out of the ordinary. I read thru dozens of post here and elsewhere and was prepared for the worst.
I called Volvo to see if they would open a case before I went to the dealer, they took the information looked up the VIN and told me the Dealer should be able to help me. They "didn't believe" I would have a problem. The car has been maintained at the same dealer I ordered it from new.
My service rep who I have dealt with told me the whole sorry story, then advised me I would have to get the software update. Cost $160.00. After the update it confirmed that I had a bad 4th gear ratio (transmission going to die) and I would be back in ~ 2 months or so. Volvo would pick up the Tab for replacement. Very smooth and no real issues. Car drives fine no slipping, he said it would. Also said many customers have been less than nice. I feel his pain this dealer is in a pretty well to do area. Now I am pissed about the $160 for software update!
I am sure Volvo has ran the numbers and even if someone gets KILLED because their Tranny slips and they get run over, the MILLIONS they would pay is still cheaper then many thousands of replaced Transmissions. Sad that companies do business this way. Being in the Aviation business I understand all of this and its just so common, so common.
I was going to sell the car, I'll wait until it gets a new transmission and take to CARMAX. I went thru issues with Land Rover so I won't keep any car past ~80k. Other than this my 2004 XC90 has been a great vehicle.
I'll update you all in a few months when the Tranny dies.
#385 of 920 Re: XC90 Transmission Failure 2006[jnjdennis] [bertsxc90] [seminolegee]
Oct 21, 2009 (5:02 pm)
Sorry to hear of your transmission troubles-most of us have been there. I agree, unfortunately, if Volvo won't issue a recall-as that would admit a failure-it's easier for companies to deal with the onsie twosie's as they come up. Part of my plan was involving the NTSB-who will record the numbers and could actually have some leverage to get Volvo to do something. I can only hope and pray that a life isn't lost to this issue. I haven't heard of any thus far, thankfully!
Glad you had no issues dealing with Volvo. I refused to do the transmission upgrade-it sounded silly, and having worked at a dealer in my younger days gave my reasoning, and kept driving it until it got worse. The dealer didn't know how I drove it that way-but the replacement was free. My concern and many of ours is trade in as these are known for transmission failures and what that will do.
I was hoping the replacement tranny would be the end of the issues, as I've loved mine until this. I even feel issues with the replacement tranny and debate taking it back in, just to have it documented that I complained of trouble under the new wrty-but you know how that can go.
Best of luck to you!
#386 of 920 Re: 05 Volvo XC90 Transmission/Axel problems [jbs05]
Oct 21, 2009 (5:07 pm)
I didn't want to be the bearer of bad news, however, I'm seeing and being told that the replacement tranny's are no better than the originals. Many on this blog are on third and fourth transmissions to no avail!
I don't think any of us can say with certainty that the replacement will last either-a really unfortunate situation for all of us XC 90 owners....
Sorry I couldn't give you better news.
#387 of 920 Re: Transmission Woes!!! [ygants]
Oct 21, 2009 (5:10 pm)
Yes, good luck and please keep us posted on how things turn out! There is more power and voice in sheer numbers! I'll hope the best for you!
#388 of 920 Class Action lawsuit XC90 T6 Transmissions 03-05
Oct 22, 2009 (3:51 pm)
For those of you looking for some recourse regarding the dysfunctional transmissions recurrently put in the 2003-2005 Volvo XC90s - see this website to join the class action lawsuit.
Volvo knew the problem existed very early and continued to replace transmissions with rebuilt and faulty transmissions that had to be replaced again -
If you are like us, we have spent thousands and tons of time while receiving horrible service. I know we are not alone - I have found hundreds of blogs and complaints -
Our car is sitting idle, undrivable now and the dealer is stating we need to put the 3rd tranny in for a mere $6400.00 - not.
#389 of 920 Re: Class Action lawsuit XC90 T6 Transmissions 03-05 [sgerhart]
Oct 22, 2009 (5:26 pm)
After having the transmission replaced two weeks ago, I am taking mine back again to volvo on Monday. As stated previously, the new transmission is not shifting to the right gear at 1500 RPMs. This is now at other speeds such as 45 and 60. I have the feeling they are again going to give it back to me and say that there is nothing that they can do, the computer is pre-set by the manufacturer. I don't buy this at all and feel that I should not have to gun the engine to get the RPMs up so that the engine does not sound like a truck in the wrong gear.
#390 of 920 Re: Class Action lawsuit XC90 T6 Transmissions 03-05 [sgerhart]
Oct 23, 2009 (5:24 am)
thanks for the link to the firm leading the class action lawsuit - I joined
#391 of 920 Re: Transmission Woes!!! [imurray]
Oct 23, 2009 (5:49 pm)
Still waiting to hear from the dealer. I think they are swamped.
#392 of 920 Re: XC90 Transmission Failure [jnjdennis]
Oct 23, 2009 (7:11 pm)
Correction, the Volvo XC90 is a 2005. Outstanding news. Volvo had the case opened for 5 days in which they worked with the local Volvo Dealership. Volvo called back on Tuesday and stated they would pay 50% of parts and labor with me picking up the remaining 50%. I called back and stated I was aware of the ongoing issue and asked how they reached the decision to only pay 50% when others had been paid at 100%. The case was re-opened for review. On Thursday (10/22) I received a call from Tracy at Volvo. Volvo is now picking up the entire cost of the transmission and all related items that must be replaced. I could tell from the beginning that the Customer Service rep seemed to be on my side. From my experience, Volvo was very easy to work with but apparently everyone has not been this lucky. Best of luck to everyone experiencing this.
#393 of 920 Re: Transmission Woes!!! [dznj]
Oct 27, 2009 (5:23 pm)
Got the car back today. Replaced trans, radiator, lines, axle. Didn't charge me a penny. I thank Volvo and my dealer immensely. I didn't have to do a thing!
I think Volvo is owning up to the issue, and taking responsibility. I respect that.
Wife drove the car for the rest of the day, uneventfully.