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SUVs Volvo XC90 / XC60 Volvo XC90 T6 Transmission
450 messages, Last post on Dec 06, 2009 at 5:26 PM
You are in the Volvo XC90 / XC60 Forum. Your Hosts are steve_ & tidester
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Replying to: XC90broknheart (Aug 07, 2009 8:57 am) Unless your XC90 has an unbelievable number of miles on it, it is worth more than the $3500-$4500 the government will give you for it via the C4C program.
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Replying to: rginnc (Aug 06, 2009 7:30 am)
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Replying to: pistopl1 (Aug 10, 2009 5:11 am) Keep me posted if you need anything else. Lisa laws65  sbcglobal.net
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We have a 2003 XC90 T6. One of the first off the boat, December 2002, I believe it was the 2nd boat with XC90s (the 3rd sank in the English Channel). The first tranny went around 36K, slipping gears, slow shifts, etc. Replaced with a rebuilt, since that is all that is available, luckily under the Volvo warranty. The second tranny went this past March, at around 80K, in a spectacular fashion and ground the gears up. They could barely get it on to the roll-back truck. Replaced this time under a GEICO extended warranty, lucky again for the warranty coverage. I came home July 5th to find a lake (not a puddle) under the XC90 in our garage. They said that the pan bolts were stripped and that caused it. I screamed and they replaced tranny number 3 with tranny number 4 after a month's wait to get a "reliable" rebuilt. They said that they replaced the tranny and the radiator with with rebuilt equipment, again, since that is all that is available, but all is fixed. NOW.... this morning... my wife picks up the completed car from the dealer and on the way home.... not 15 miles from the dealer.... the "Urgent, Transmission Service Required!" light comes on. What is with this?!?!?!?! Volvo keeps trying to say that it is the 2003 and 2004 GM transmissions that they used. Well, step up and take some responsibility for your design and equipment choices. This is the third Volvo we have had since 1992 and I would gladly take our old 960 wagon back which just passed 230K (my bother-in-law is still driving that one). The dealer is coming to pick this pile of metal up this afternoon and give us another Volvo loaner (negotiated when we purchased the car) and it is now their move. My "Irish" is up and they have 48 hours to solve this situation before I go totally corporate, governmental, and media on them. They won't like me when I'm mad and I have been VERY reasonable and patient with them up to this point. I have had previous run-ins with 3 other Fortune 1000 corporations over the past 10 years and those three corporations did not like the experience. Two of them use it as a consumer training exercise and example. You see, when I am this upset I look at it as a sport or a very expensive game that I now have nothing to loose and they have there entire reputation and corporate image to try to salvage and protect. (Don't get me wrong, we love our dealership, they are in the middle of this, but it is time for them to go to bat for us against Volvo and choose a side.) I will not be dealing with Volvo Consumer Relations from this point on, I go straight to the Executives (Chairman, SVPs, and VPs) and the Board of Directors. They really hate getting e-mails, calls, and registered letters from a long and valued customer. They are about to experience a new lesson in customer dis-satisfaction and how the media, government, and internet can be an asset or their worst nightmare. Stay tuned... I'm good at this and Yes, I can be bought into silence, if they make the right deal.
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Replying to: qbrozen (Aug 09, 2009 6:10 pm) Agreed, something doesn't add up here. |
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Replying to: bertsxc90 (Aug 10, 2009 10:55 am) Please, please keep us posted, and don't forget to register the complaint with NTSB-or their board b/c they can put pressure on Volvo as well.. Lisa laws65 sbcglobal.net
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| I took my volvo in two days ago and expect to get my Volvo back in two days. took mine to a St. louis dealer with the dreaded transmission service light and they called Volvo and got the green light to replace the tranny, radiator, cooling lines and the software upgrade. the problem has been with the software and the timing of the shifting. the upgraded trannys from what the mechanic told me should alleviate this problem, however volvo is stepping up if you have 60K miles or so. they are picking up the entire cost. I got lucky. I did all teh factory mx on time. I also did some praying they would pick it up at no cost. for those that are in a similar position, have your dealer contact volvo US. They should be picking up the tab. A $45K plus vehicle should not have a tranny go out at 60K miles. I will most likely sell mine and get a nissan pathfinder. Good luck all. | |
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Replying to: 619sdbolts (Aug 11, 2009 8:27 pm) You state Volvo "is stepping up if you have 60K miles or so, they are picking up the entire cost." QUESTION: Did you have to go through the hassle and delays of formal complaints (as mentioned by others in this forum), or was this handled smoothly between your Volvo dealer and Volvo USA -- as it should have been? Did you get any feedback from your dealer or Volvo on whether Volvo is thinking of replacing tranny's on vehicles that haven't failed yet? Thanks. |
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Replying to: yurko (Aug 13, 2009 5:20 am) I'm the one who started all these complaints, let my dealer where I purchased my car know I would make more of a stink if I had to. They then let the local Volvo dealer know and low and behold had it taken care of for free, after paying hundreds for a tranny flush that I shouldn't have had to had done. I've tried selling my car to no avail, and wonder if I have any chance to pay off my loan if I trade it in..... Lisa
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