Last post on Nov 13, 2013 at 5:32 PM
You are in the Volvo XC90
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Volvo XC90, Suspension, Transmission, SUV
#314 of 920 $8300 plus tax
Jul 04, 2009 (7:56 pm)
2003 XC90 T6 AWD, 78,185 miles, I am the 2nd owner bought it with 58,000 miles 2 years ago. Previous owner gave me his Volvo service records. 60,000 mile service everything was fine. Unfortunately... now I have joined your group. July 2, 2009 while driving 7 miles at 25-40 mph, the dreaded "TRANSMISSION SERVICE URGENT" light came on. Took it to my local mechanic who said error code "TCM 002B" the 3rd and 4th gear are bad, probably have to replace tranny, but take it to the dealer, cost $35.00. July 3, took it to North Point Volvo in Little Rock, Arkansas (the ONLY Volvo dealer in Arkansas). After 2 hours, said that my battery was bad and they couldn't read the codes, new battery was $150.00, so I went to AutoZone and bought one for $90.00, so now they can test, right. 2 hours later, they tell me I need a new tranny, cost $177.32 for the diagnostic, and $8300 + tax for the replacement tranny(part# 8602595, $4743.86), radiator(part#36000087 $496.44), trans cooler(part# 30741490 $526.24), trans cooler line #1(part# 31212264 $133.98), trans cooler line #2(part# 31212261 $78.91), trans cooler line #3(part# 31212265 $133.98), coolant($23.98), and new bolts... yes seriously, new bolts (6 for the torque converter(part# 979671 $15.00), and 4 for the subframe(part# 985111 $53.88). Labor was calculated at $99.00/hr for 18 hours($1782.00). If you are doing the math, you realize that I am a couple hundred short, but the remaining figures were not listed on my estimate, I will assume shop supplies, but they wrote $8300 + tax. Before I went to the dealer, I began reading some of these postings, so I somewhat knew what to expect. However, I do believe I have the highest estimate to date. Apparently the economy is good at Volvo. It was too late in the day to contact Volvo Customer Support, so we'll see what happens on Monday. As I am currently unemployed, I have nothing better to do with my time that write letters and make phone calls, but I will hold off hoping they will just do what is right. If anyone has any advice for me, please let me know. I was searching for the posting #170 as I saw a link saying it may be of some help, VolvoAdvocate may have been the poster?
Interestingly enough, when I returned to AutoZone to return the old battery for the core charge, I had them throw it on the tester, and it came back as good. I asked them if their tester tested under a load, and they said yes. So... thinking that was strange, I took it to Advance Auto Parts, and they tested it too. It was good. So here I sit with 2 good batteries and a go nowhere XC90 until who knows when.
#315 of 920 Re: $8300 plus tax [dntscott]
Jul 04, 2009 (9:14 pm)
Sorry, but welcome to the "club". I would see what the dealer does, first-then plan your actions from there. I also am the second owner of my XC90 that got a free replacement transmission and other parts. I purchased mine from a wholesaler who buys cars at the Auction in CT. I think they also did a little pitching for me to Volvo when they found out what I had done. If you need help after talking to the dealer on Monday, please let us know, as a few of us have been successful. I'll hope the best for you as well and feel free to use the card of I don't have a job to the hilt! Do what you need to do to get this taken care of. I'm still amazed that Volvo hasn't issued a recall, but that's just me.
Let us know how you make out on Monday. I'll cross my fingers, toes, eyes, arms, etc.....
Good luck and fight hard!
#316 of 920 04 xc90 t6 suv
Jul 08, 2009 (9:59 am)
i just purchased my Volvo 2004 XC90 T6 in May 09, Used w/47,000 miles on it, (i was looking for safety) already since i have owned this car it has been in the shop for many days. there has been unknown fluid leaks, hose issues, recalls, and now- on a routine oil change, i am told i have a refurbished transmission (unbeknown to me) that was incorrectly installed, my mechanic says- "a real sh*t job, by someone who didn't know what they were doing." this isn't right. i went for safety and now i have a car payment +??? unknown costly repairs. Should the dealership have disclosed the refurbished transmission? the dealership 30 day warranty has expired, i did purchase the extended warranty, after market, suggestion? what can i do with this lemon?
thx in advance
#317 of 920 reply to sophyl
Jul 08, 2009 (10:15 am)
I would look into the extended warranty immediately-as this is a major issue with these cars. Then depending on if the transmission is covered or not, would determine my personal next steps.
So, in other words, if the tranny is covered by the extended wrty, let them pick up the cost of it, get it fixed and be done with it.
If not, then I would recommend what I have to all the others on this forum and do the following, all online.
1. File a complaint with the NTSB
2. File a complaint with Volvo
3. File a complaint with your states Consumer Protection-
4. File a complaint with your states Attorney General-and please let Volvo know to what extent you are filing complaints with-might make them more motivated to work with you....
There have been a few on the forum that have done this and had success, I did and had success as well. But my only issue I've had with the car thus far has been the transmission-cross my fingers and toes here, so hopefully for you, once the tranny issue is resolved, you will have more peace of mind. Good luck, and don't feel bad about complaining-the more of us that do it-the more this issue will be brought out in the open. Also, I don't know if this will show on a carfax report, maybe the dealer where you purchased it had no idea, but I'd find that hard to believe........but that's me....
Let me know if you need anything else.
#318 of 920 Re: $8300 plus tax [laws65]
Jul 21, 2009 (12:35 pm)
Lisa I as well am a second owner of a 2004 XC90. At 60k miles the previous owner had the tranny replaced, and now at 96k miles the second one has gone bad. I've gone to the dealership and the estimate $7000 to replace this one. What success have you or anyone else had with dealing with this lemon. I feel I would be and idiot to pay that amount of money for another lemon tranny. Please anyone with any advice please share.
#319 of 920 Re: $8300 plus tax [pcavell]
Jul 21, 2009 (1:29 pm)
Yea, I hear you! I did the following as the second owner of an 2005. Apparently, the original owner on mine was a lease.
1. Write the Consumer Protection for your State.
2. Write the Attorney General for your State.
3. Write a complaint to Volvo-
4. Do the online complaint for NTSB.
Do what you need to do. I did all of mine on line, either by forms or links thru email-and wrote scathing letters. This shouldn't be happening to any of us!
I hope this helps and I'll hope for the best and cheapest outcome for you! Let me know if you need anything else!
#320 of 920 2005 XC90 T6 Transmission
Jul 24, 2009 (6:12 pm)
My 2005 XC90 T6 has a little over 65,700 miles and the Service Trans Urgent light came on. I spent $140 to tow it to the dealer in Fayetteville, NC. They have ran diagnostics on the vehicle and told me the transmission needs to be replaced. I asked the dealership about a factory warranty - this car is not old and the mileage is low....the representative at the dealership told me they were waiting to hear back from Volvo to see if the transmission can be covered under the "good will" warranty through the company since my car has fairly low mileage and the services are up to date with Volvo dealerships.
I am extremely concerned because this forum has been brought to my attention that this vehicle (T6) is notorious for having transmission problems at low mileage and owners must pay out of pocket for something that appears to me to be a flaw in the manufacturing. Volvo should recall these faulty transmissions and take responsibility for the trouble, safety and loss of money they are causing their customers. “Volvo for Life” only if you want to purchase a new transmission every 20-40k miles!
I do plan to ask my dealership for more information because I have maintained the car at a Volvo certified mechanic; it has received every service suggested. This should not have happened.
I sent a complaint to Volvo, NTSB and the Attorney General.
#321 of 920 Re: 2005 XC90 T6 Transmission [kboy41]
Jul 24, 2009 (6:20 pm)
Agreed, and please don't forget the Consumer Protection for your State. I think the more of us that complain, the father we will all get collectively as a group. It does bother me that Volvo calls this "Good Will" when we all concur this shouldn't even be happening at all. But like anything worth fighting for, you do have to endure. Following what I did and listed above worked for me and about seven other people, that I know of, so far, so lets hope it works for you as well. This handles the immediate issue.
My concerns going forward is what happens if these "new and improved transmissions" fail as well, and we are out of warranty again? And how long will they last, I personally don't have a lot of faith that this new one will last, but that's my personal concern.
Let us know how you make out with your dealer and Volvo. I'm hoping everything goes very well!!!!
#322 of 920 2004 T6 Tranny.
Jul 27, 2009 (10:11 pm)
Since mine was replaced completely free by the local dealer at 65K, it is a completely different car! I did pay for the software upgrade just before the complete failure. What I noticed it did was change the way the car shifts. Under heavy load, it will lift off the throttle between shifts, probably to try and save the clutches.
In the early failures, they failed to replace the cooling lines and radiators and the metal shavings from the dead tranny would migrate into the new one and kill it very soon. This is now standard procedure with a T6 tranny replacement.
Remember, Volvo recommends NO service to this tranny what so ever! I have seen a few posts from people that flushed their tranny and had it fail soon after.
I was also surprised to see some make it past 100K! There is hope! I just hope mine holds together long enough to trade it in on a new V8 XC90! Sweet! NO GM trans!
It is a great car and a great engine, just a bad GM (General Mistake) trans!
I hope they found the internal problem and made changes to the new replacements. Volvo wants EVERY tranny returned to them still assembled. A strange note, someone else was in for the same thing at the same dealer, and they had an after market warranty. Their warranty company refused to let Volvo install their tranny. They insisted thet the dealer use their company's rebuilt unit with a lifetime warranty and unlimited mileage. They REFUSED to let Volvo replace the cooling lines or radiator! Wonder how long that one will last....with unlimited warranty, who cares! Maybe they know something Volvo doesn't....or they're just stupid.......???
I still want to know what Cadillac this trans is from??? Ironic thing, I bought my XC90 used from a Cadillac dealer!
I also had to laugh at CARMAX offering more on a 04 XC90 if it didn't have a turbo???? All 04 XC90's had turbos!!! 5cyl has one, 6 cyl has TWO...go figure.
Of all the cars I've owned, the only one to not ever leave me stranded somewhere....my 1958 Edsel! HA! Still have it!
#323 of 920 Re: 2005 XC90 T6 Transmission [kboy41]
Jul 29, 2009 (12:58 pm)
Im in NC too and also have a 2005 T6 with failing transmission. My Volvo has 71,000 miles and I have never had any problems with this car. I love my car and am so disheartened by this problem. I submitted complaints to the NTSC, NC State Attorney General, State Consumer Protection and also to Volvo Consumer Affairs. I have maintained this vehicle according to the factory specifications at my local Volvo dealership. I was told that the cost of replacement woud be $5300.00. I paid the $100 fee to have the computer diagnostic test done and it didn't show any codes at this time but they did confirm that the transmission is slipping on acceleration and in low gears. A Volvo representative called me and said that until the transmission actually fails they will not do anything. They are using an alternate transmission now for the replacement but it is still a GM transmission and it's on backorder for 1 - 2 months!!! I'm hopeful that Volvo will take responsibility for this....I will keep you informed.