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SUVs Volvo XC90 / XC60 Volvo XC90 T6 Transmission
447 messages, Last post on Dec 02, 2009 at 4:59 PM
You are in the Volvo XC90 / XC60 Forum. Your Hosts are steve_ & tidester
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Replying to: buffdriver1 (Jun 10, 2009 8:57 am) www.carsurvey.org/reviews/volvo/xc90 where you will find a post on car survey dated Feb. 27, 09. that has Mr. Green's info. I now have my car at the local shop getting my new transmission installed. I have seen the new tranny & the casing is stamped "Volvo" so I have faith its the real McCoy. The aftermarket rebuild company has identified the weakness & corrected them (hopefully). I decided to pull my car from the dealership for several reasons. The service manager was playing dumb about the T6 problem & insisted I would have to pay for all diagnostics to prove the tranny was bad (they already new it was bad from the first diagnostics- $240 but wanted to proceed with a secondary test - pulling the pan & cutting the filter - $560) I actually spoke with the Volvo Regional Manager ("the decision maker" according to Volvo corporate) who pushed the same about the diagnostics. He would not commit to anything until I was willing to come out of pocket $800 total (which I understand the dealer collects because they put out for the labor costs & corporate has'nt got anything to say about that) The Service Manager & the Regional Rep. also had their stories crossed - The SM told the Reg. Rep that they wanted to "Flush & replace the filter" & added that they were going to charge me $25 a qt. for the new fluid & that was why the cost was so high.... Also the Reg. Rep went on to BS me that they have had cases like this where they flushed, replaced the filter & a solinoid or two & the transmission worked fine. Bottom line for me was that it seemed no matter how hard I pushed (I filed all the complaints with all the right people) It was still going to cost me $800 up front. I had already paid $101 for diagnosis from another shop, gotten a second opinion for free from yet another shop (the one where my car is now) & then a third from a Volvo dealership plus many hours of my time. All confirming the same. But Volvo corporate was still in no way giving me any signs of hope. It appears that the regional reps. try to be very subjective to your Volvo Commitment & base their decision on that (your allegiance to Volvo) & then & only then will you find out if you are one of the lucky ones to receive what they deem as "good will" towards a new transmission. I am fed up with Volvo period. I hope there are many others out there that feel the same. I would like to know how many of us out there were TURNED AWAY by Volvo? How many "out of warranty" were replaced by Volvo  No Charge? How many have taken it to their own shop for repairs? How many are willing to contact Mr. Green (class action attorney) Enough is enough. Volvo should send out a mass recall of all XC90 T6's transmissions. Those of us who did'nt get a "Free" transmission & have out of pocket expenses should be reimbursed. 
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AT 77,000 miles our check transmission light came on. We took it to our normal mechanic since we do not have a Volvo Dealer in Corpus Christi, TX. He Said the transmission is bad. I took it home and found this web discussion. I contacted Laws65 ( Lisa) and she told me the process to get it fixed. I wrote to the Volvo corporate on line and they said it has to be diagnosed by a Volvo Dealer. I have three choices Austin, San Antonio, or McAllen, TX. I chose to drive it 150 miles with a bad transmission to McAllen. (I had alot of people on ready for my call when the car broke down) I made it to MCAllen. It took them a day to diagnose the problem. BAD TRANSMISSION. I told them that I did not have $7,000 dollars to pay. So, I drove it back to Corpus to sit in the garage for a long time. Then I wrote corporate again. They talked to McAllen Volvo and they said that they they would fix it 100% no charge. Bring it in they said. So I did It took them 2 weeks to get the transmission and fix the car. We got it back on monday and it is running fine so far. The process is have your car checked by a volvo dealer and then write corporate they will contact your dealer and then call you back. The whole process took 4 weeks to have a new transmission with a 1 year warranty. Allen By the way thanks Lisa it worked out good for me!!!!!
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Replying to: shlimp (Jun 13, 2009 8:21 pm) Congrats, great job!!!! Lisa |
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Replying to: verot6 (Jun 04, 2009 5:44 am) Mike |
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Replying to: Milosanta (Jun 15, 2009 6:24 am) VeroT6 www.carsurvey.org/reviews/volvo/xc90 where you will find a post on car survey dated Feb. 27, 09. that has Mr. Green's info.
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Replying to: Milosanta (Jun 15, 2009 6:24 am) sorry. here is the full link to that info for Mr. Green
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Replying to: verot6 (Jun 15, 2009 7:55 am) |
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Replying to: shlimp (Jun 13, 2009 8:21 pm)
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Replying to: verot6 (Jun 15, 2009 7:55 am) Mike
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Replying to: Milosanta (Jun 17, 2009 9:57 am) On the page above you will see a place for existing volvo customers. That will lead you to the link. You might also want to contact the NTSB. Their is a form on their web site and your state's attorney general. I did all of the above. good luck.
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