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SUVs Volvo XC90 / XC60 Volvo XC90 T6 Transmission
436 messages, Last post on Nov 23, 2009 at 1:07 PM
You are in the Volvo XC90 / XC60 Forum. Your Hosts are steve_ & tidester
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Feel free to use any of the techniques that I used as well. If the dealership starts pushing on you, push right back and let them know you who you are complaining to and that you won't let up. You shouldn't have to pay for this, not even the diagnosis! Lisa
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Replying to: beth36093 (May 27, 2009 9:21 am) Mike |
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Replying to: laws65 (Jun 02, 2009 10:44 am) The rep also said that since I was not a "Volvo Customer" (bought the car used from third party) had not ever been in a dealership for service (I am not the original owner & it appears to me that at first reason since I bought the car that I have had, I am "in for service" right now). That I was probably not a good candidate for any "Good Will" from Volvo. The service manager told me himself that this is what Volvo Rep told him, the service manager do say on his own that he felt 90% sure that they would help in some way but I would need to commit to paying for the additional diagnostics. I refused. He explained that i really had only two choices, pay or pick up my car & have someone else repair it with no chance of any Volvo $upport! So hypothetically at the end of the day $800 spent & I still would'nt know if they would help me. My fear is I agree to the extra $$, they break it down & say "yep your going to need a transmission" & "that will cost $6,000 but Volvo will split it with you". Now I would be out close to $4,000 & have another "factory transmission" . . . . . . My local Sweedish mechanic has a newly rebuilt - improved trany in a crate at his shop with 2yr. unlimited mile warranty waiting to put it in for $5,000 he will also take care of the rear main seal while he's got it out (says around 100k miles it needs to be done anyway) I am now close to three weeks with out a car & not close to having a warm fuzzy about Volvo's help. How loud do I need to get & in whose direction to I need to be yelling? The dealer is just in the middle but Volvo N.A. says nothing happening unless I play their game. I am almost ready to throw in the towel 
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Replying to: kari4 (Apr 13, 2008 7:38 pm) |
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I'm in: 2004 VOLVO XC90 1. Since day 1, the transmission on my 2004 Volvo-XC90 has been acting weird, it doesn't engage trough gear as quickly as it should. On May 25th 2009, the transmission completely went out leaving me in the middle of the intersection with cars behind me traveling 35 miles and almost caused an accident. The car has been sitting since then. 2. The transmission has never operated properly since I purchased the car in April of 2009. 3. I do not have an extended warranty and so the car waiting now for repair. The shop and every other one I called knew exactly what the problem was. They said that the transmission in this model and year was a faulty GM transmission and have seen many in for this type of service. I did some research on the Internet and found that many owners have experienced the same problem, the exact problem. I bought my car with 112,000 miles on it and some of the complaints I found on the Internet reported were as low as 20,000 miles. I bought it from AutoWest Acura in San Jose, I ask them for help with that matter, (4 times) they were evasive and refused to help, or to get to any arrangement. The "transmission service urgent" light came on. Took the car to the dealer and they said I need a new transmission. There seems to be a large number of these same complaints for this same car from Volvo.
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Replying to: mancej (Jun 03, 2009 10:04 pm) ORIGINAL MESSAGE & REPLY BELOW Good morning Mr. Green, "I understand you are possibly forming a case to file a suit against Volvo North America regarding the many defective transmissions in the XC90. T6. I'm currently battling with Volvo to repair/replace mine. My situation is exactly like that of all the others who have posted on the forum www.edmonds.com Would having my transmission fixed on my own preclude me from being eligible to participate in a class action suit should there be one? I have been documenting all things as I go along. Please advise & also tell me what the next steps would or could be from you in a law suit of this nature." Respectfully requesting your guidance, Dave Morby Vero Beach, FL RESPONSE "We would consider filing suit on behalf of someone whose transmission failed during warranty. I don't know if that includes your or not. In any event, paying for the repairs yourself would not preclude you from participating in a class action. You would want the shop to preserve any evidence, though." Robert Green
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Just found out that my dealer will not have the transmission in until July 10th -- I can't complain though, in addition to paying for the new transmission, Volvo is paying for a rental car -- which I will probably have for at least 5-6 weeks.
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Replying to: sahughes (Jun 04, 2009 3:05 pm) I'm very curious as the area rep, local service manager & Volvo N.A. say that until I have to prove (pay $$$ for all the diagnostics) that its a defective transmission before they will even consider if I qualify as a "good will" candidate. No offering of anything at this point. I'm starting to feel like a broken record, round & round & round again...... verot6
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HI, I bought mine used from a wholesaler in March 2008 with 59k miles on it. From what my wholesaler told me there was no record of a transmission failure prior to them purchasing it at auction. They are the ones who took the car to the Volvo dealer for me, I wasn't involved. So, whether the good will was for them or me, I'm not sure. When the transmission went, I was out of my 60 day used car warranty and had like 71k miles on it at the time it was replaced. But I did file complaints with: 1. Attorney General for the state 2. Consumer Protection 3. Volvo contact us on line 4. NTSB And spoke to an attorney. The car was gone six weeks, but I didn't pay anything. But I did let my wholesale place know I was going to make a stink with Volvo, and I even worked at a volvo dealership locally when I was a teenager. I doubt that made a difference. My wholesaler had done a transmission fluid flush/change in December 2008, and within a month I had problems. They recommended I do a transmission upgrade which I told them was just plain bull -I know cars better than that. They said they would see what they could do with Gengras Volvo in CT and the rest is history...... Lisa |
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Replying to: verot6 (Jun 05, 2009 2:55 am) |
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