Volvo XC90 T6 Transmission

Replying to: laws65 (May 20, 2009 8:20 am)

Lisa -- Thanks for your helpful advise re: the XC90 transmission issue -- what online form did you use to contact Volvo -- I do not see a complaint form on their website, only a contact us form.
 
Thanks, SCOTT
 
scotthugheshughesrobbins.com

Replies to this message:
• verot6 (May 28, 2009 1:50 pm)
• sahughes (May 28, 2009 2:03 pm)
  • verot6 (May 28, 2009 2:12 pm)
    • sahughes (May 28, 2009 3:34 pm)
    • laws65 (May 28, 2009 4:34 pm) and 6 more...
    • luvmyvolvo (May 30, 2009 8:28 pm) and 2 more...
    • mollywm (May 31, 2009 4:14 pm)

Replying to: sahughes (May 28, 2009 12:54 pm)

Replying to: sahughes (May 28, 2009 12:54 pm)

Good news -- I only had to mention to my dealer that I was aware of the transmission problem (from the info. I received on this website). The service rep. just called to tell me Volvo was taking care of the problem 100% (including parts labor and tax -- totalling $6900). I purchased this vehicle 4 months ago (not from the Volvo dealer) and it only has 55K miles on it. The only issue is that there is a backlog on the parts and it may take a week to get it fixed. Sounds like Volvo is now handling this issue well.

Replies to this message:
• verot6 (May 28, 2009 2:12 pm)
  • sahughes (May 28, 2009 3:34 pm)
  • laws65 (May 28, 2009 4:34 pm)
    • mollywm (May 29, 2009 5:18 am) and 5 more...
  • luvmyvolvo (May 30, 2009 8:28 pm)
    • verot6 (Jun 02, 2009 3:42 am) and 1 more...
  • mollywm (May 31, 2009 4:14 pm)

Replying to: oldjim3 (Mar 31, 2008 8:55 pm)

Hello Old Jim,
 
Hows that tranny holding up in your '04 T6? You must have 100k miles on it by know since your last post (3/31/08)
 
So just wondering, you should certainly cosider yourself one of the lucky few.
 
I bought the car for all the right reasons & never expected the transmission to fall out 75K miles.

Replying to: sahughes (May 28, 2009 2:03 pm)

WOW
 
I am really starting to like all this good news. Sounds like I may need to get to the dealership to get support.....
 
What year is yours [sahughes]?
 
Anybody got anything to say about me leaving it at mechanic or taking it to dealership......
 
VeroT6

Replies to this message:
• sahughes (May 28, 2009 3:34 pm)
• laws65 (May 28, 2009 4:34 pm)
  • mollywm (May 29, 2009 5:18 am)
    • laws65 (May 29, 2009 6:08 am) and 4 more...
• luvmyvolvo (May 30, 2009 8:28 pm)
  • verot6 (Jun 02, 2009 3:42 am)
• mollywm (May 31, 2009 4:14 pm)

Replying to: verot6 (May 28, 2009 2:12 pm)

Replying to: verot6 (May 28, 2009 2:12 pm)

Keep complaining guys!!!! We've really found a way to make improvements and that's awesome! Volvo doesn't really have an online complaint form, but use the contact us as a complaint-don't forget your putting that in writing and that will get noticed! I towed mine T6 to the wholesaler that I purchased it from and they took it to the Volvo dealer. A Volvo dealer will have to do the replacement for it to be covered. We are all making huge progress though, so keep going, and keep complaining!!!
 
Lisa Souza
laws65sbcglobal.net

Replies to this message:
• mollywm (May 29, 2009 5:18 am)
  • laws65 (May 29, 2009 6:08 am)

Replying to: laws65 (May 28, 2009 4:34 pm)

All:
 
Before we all get too gooey-eyed, here is my update.
 
I recently came upon this board after my second transmission went out. I am very grateful for the support and advice and believe strongly our voices are stronger together than on our own.
 
I have a 2003 T6. The first transmission was replaced at 72,000 miles. Volvo covered 50% of the total costs. My portion was $2,700. The second transmission went out on the NY Turnpike 65mph at 107,000, 10 hours from home with my daughter in the car. In addition to having the car towed, I had the added expense of a rental car to return home, an unplanned hotel stay and a plane ticket to return to pick up my car after the Volvo dealer puts in the 3rd transmission along with a new radiator and lines also due to a Volvo defect.
 
I filed with the Ohio AG, NTSB, and another complaint board. Volvo is covering the parts; I am covering the labor and my travel costs. My preference is for Volvo to cover all current costs and to refund my costs for the first transmission. Afterall, Volvo acknowledged the problem and assumed responsibility by participating in the first replacement. That replacement provided me with only 35,000 miles. I am pursuing 100% coverage by the company and unfortunately will probably need to go to small claims, and should the opportunity arise to participate in a class-action, I will retain that right.
 
At this point, this is a safety issue more than anything and I feel a responsibility to hold the company accountable. Volvo is fully aware of this problem and that there have been no reported deaths that I know of, is remarkable.
 
I am glad to see that we are getting results but that will not solve the greater problem. Continue to make your voices heard and settle for no less than getting these cars off the road.
 
MM

Replies to this message:
• laws65 (May 29, 2009 6:08 am)
  • • laws65 (May 30, 2009 6:58 pm) and 2 more...

Replying to: mollywm (May 29, 2009 5:18 am)

Agreed! Just because we are getting Volvo to cover these doesn't mean these transmissions will last the life of the car-as they should. So, please keep us posted on how things go and if a Class Action is a route, please post on the board for those of us that would be interested in participating with you.
Thanks so much for the info!
 
Lisa Souza
laws65sbcglobal.net

Replies to this message:
• laws65 (May 30, 2009 6:58 pm)
  • mollywm (May 31, 2009 3:57 pm) and 1 more...