Last post on Oct 10, 2011 at 5:36 PM
You are in the Chevrolet Silverado & GMC Sierra
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Chevrolet Silverado 1500, Exterior, Truck
#20 of 34 Re: 2008 silverado rear bumpers [coach2413]
May 26, 2011 (1:03 pm)
We have had the same issues on our 2009 silverado. GM's customer service was unwilling to work with us so we sent a letter in hopes that they will admit that the parts are junk!!!.
ATTN: Daniel Akerson
CASE # 71-xxxxxxxxxxx
Code name “Rust Bucket”
I am writing to you in regards to a 2009 Chevy 1500 EXT LT that our family bought in the fall of 2009. In February of 2010 we noticed excessive rusting on the front and back bumpers and bowtie. When we took it to the dealer ship they told us to bring it back in the spring and they would replace the parts under warranty. So we came back in the spring and the dealership replaced the parts. Problem solved, right? Not so fast. Let us now fast-forward to December of 2010. We noticed excessive rusting on the front and back bumpers and bowtie. When we took it to the dealer ship they told us to bring it back in the spring and they would replace the parts under warranty “Déjà vu”. So we have now have had the front and back bumpers replaced twice and the bowties replaced twice do to rusting in less then two years. I called your customer service department to see If GM would warranty the parts that they have had to continually replaced. And to my surprise they unfortunately are unable to help me.
This leads me to ask you this question. (Under normal conditions) “Do you think that it is a reasonable expectation that a $30,000 + GM vehicle could last more then a couple of months in the environment with out the bumpers and bowtie rusting out?” I have reviewed the forums online and have spoke with the employees in the dealership and this rusting issue is a known problem. One employee’s even told me they have been replacing the bumpers of the cars on the lots because they rust out before they even get them sold.
What I would like from GM is a warranty on these parts for the next 3/yr or 36,000 miles. And I would appreciate it if it came from you. I would also like to hear what actions will be taken by GM to make sure that the issues with these parts are corrected. Please feel free to contact me at 585-xxx-xxxx
#21 of 34 Re: 2008 silverado rear bumpers [tred420]
May 26, 2011 (3:58 pm)
Excellent work. Let us know how they react to your letter.
#22 of 34 Re: 2008 silverado rear bumpers [tred420]
Jun 02, 2011 (7:25 am)
Please feel free to email me directly with any questions comments or concerns.
GM Customer Service
#23 of 34 Re: 2008 silverado rear bumpers [ftrspeedy]
Jun 09, 2011 (7:36 pm)
Yes, I have a rust issue on the rear bumper right side by the tailpipe. Contacted dealership who told me to contact GM who told me to contact dealership. Dealership doesn't think it is a defect. They say it isn't the exhaust because the rubber bumper is not melted. I never thought of the salt issue...I will mention that. GM told me of the hundreds of thousands of trucks they have sold they haven't had one complaint of this nature. I told them I knew of several same complaints posted on the internet. I am waiting to hear back from GM. Hope you got some good results. I will post mine when I hear from GM...(haven't got my hopes up).
#24 of 34 Re: 2008 silverado rear bumpers [deborah07]
Jun 09, 2011 (8:07 pm)
My dealer told me it was simply bad steel and plating from China. They replaced with no questions asked. Apparently it is very common for bumpers to have rust pitting as the plating is very very low grade.
#25 of 34 Re: 2008 silverado rear bumpers [deborah07]
Jun 10, 2011 (4:50 am)
They never had one complaint? Either they are not telling the truth or they have a poor database. My 03 started rusting the 1st month I owned it and had to fight with GM for one year to replace it. Then the dealer undercoats the front bumper as they did know they had an issue but seemed to keep it quiet (that was year one!). That front bumper rusted through with holes a few years later, but the replacement rear bumper looks great. Kind of hard to argue environment or owner care, when the 2 bumpers were on the same truck. Sounds like the quality control problem may not yet be resoled. Maybe GM customer can share what their corrective and preventive action is for this defect?
#26 of 34 Re: 2008 silverado rear bumpers [deborah07]
Jun 10, 2011 (10:52 am)
I apologize for your concerns. Can you please send me your case number? I would like to look into your case. I look forward to your response. Have a great weekend!
GM Customer Service
#27 of 34 Re: 2003 silverado rear bumpers RUST
Jul 20, 2011 (12:02 pm)
What a joke...
My '03 Silverado is losing it's rear bumper and gas door.
All rotting from the inside out, as stated by the Chevy dealer service manager just this morning.
However, my 'corrosion' warranty ran out 2 yrs ago and I guess since I didn't put my hand through the chrome back then, I would have never known that there was no undercoating or protection since the day I bought it new!
Just got off the phone with GM and they refuse, REFUSE, TO DO ANYTHING at all. NOT even a break on a new bumper????
So here I have an 8 yr old "LIKE A ROCK" jk.. Chevy with 51,000 miles, falling apart.
YET I also have a '98 Monte Carlo, with 97,000 miles on it and NOT ONE spec of rust, anywhere! Imagine that !!!
I think there is a manufacturing defect in the metal processing, since I see so many other posts with the same thing, even newer vehicles.
My next step?
I will make all the necessary contacts that I have to, in order to get something done about it.
I am having signs printed up to place on the truck to let people know how shoddy they are being build anymore.
I made that statement to the GM rep and she couldn't care less.
Oh, here's the kicker: They also stated that I should have taken it to the dealership when I noticed it.
DUH... I don't normally look in on the backside of my bumpers, do you?
It just broke thru, like tin foil, 2 weeks ago!!
I am NOT a happy camper, I will do whatever is necessary to get this resolved. There is no excuse for it, none what so ever..
PS- I DO NOT live near salt water!
#28 of 34 Re: 2003 silverado rear bumpers RUST [silverado_dee]
Jul 20, 2011 (12:37 pm)
Just to give everyone an update. After about a month of going back and forth with GM they refused to give us a warranty on the "chrome" parts and bow tie. All they would do is offer us oil change vouchers worth about 80 bucks for our troubles. So I refused and made a claim with the BBB. I received a call from GM about 2 days later and was told that they would look into the case and get back with me. A couple of days later they called me up and offered an additional 5yr 50,000 mile warranty on the front/rear bumper, front grill, and the bow ties. So it seems that making a claim with the BBB is the best course of action to take.
#29 of 34 2007 Silverado Rear Bumper Rust
Aug 29, 2011 (8:40 am)
I have a 2007 Chevy Silverado and the rear bumper started rusting out in 2009. I called the dealership in February of 2010 and asked about the warranty on the bumper. I was told that the factory warranty was only good for 3 years and that the 3 years started from the day the truck came off the assembly line which was in 2006 meaing that my bumper was no longer under warranty.....is this true? My rear bumper is painted not chrome plated and it is going to cost me approx. $400.00 for just the bumper alone not including labor. This should not be happening on a 4 year old truck!!!