Last post on Nov 11, 2013 at 12:14 AM
You are in the Lexus LS 400/LS 430
What is this discussion about?
Lexus LS 400, Lexus LS 430, Sedan
#7 of 11 Re: @adriantorres [j7wild]
Mar 27, 2013 (6:43 am)
Yes, again it all depends on how you word your conversation. When you call Lexus Customer Care and discuss your experience, just state about the safety belts are a safety concern, you plan on using the car for a long time, can Lexus help me to replace these seatbelts. They will replace them on LS400. It makes sense to replace a $180 part and charge the dealership warranty labor rate of $45/hr to do so to keep their customers safe. Everyone wins.
#8 of 11 Seat Belt Won't Retract
Mar 29, 2013 (3:32 am)
This is the response I got from Lexus:
Thank you for contacting Lexus Customer Satisfaction.
We apologize for the concerns you have been experiencing with the seatbelts on your 1992 LS 400. Lexus makes every attempt to provide our customers with a quality product, and we will back the product against manufacturing defects with our warranty. The seatbelts are covered under warranty for 6 years or 70,000 miles, whichever comes first. Your vehicle has been outside of warranty for about 15 years. Once your vehicle is outside of these warranty parameters, Lexus is no longer obligated to assist with repairs. If you would like Lexus to review for possible assistance with repair costs outside of warranty, please provide us with some additional information: mailing address, daytime phone number, name of the Lexus dealership you were working with, and 17-digit Vehicle Identification Number (VIN). Once we obtain this information, we will forward your concern to a Case Manager who will perform a full review and will contact you by phone within five business days. We cannot guarantee any financial assistance, but we can certainly discuss your concerns by phone. We apologize for any inconvenience this may cause you. Sincerely - MICHELLE
This is the response I got the next day when I open my email to email them my mailing address, phone number, VIN, etc
In order for us to consider any possible assistance, you will need an inspection completed by a Lexus dealership. Without their diagnosis, we won't know the extend of your concerns and what type of repair needs to be completed.
I apologize for any inconvenience this may have caused you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 A.M. to 6:00 P.M., or Saturday, 7:00 A.M. to 4:00 P.M., Pacific Time. Sincerely - DIANE
#9 of 11 Re: Seat Belt Won't Retract [j7wild]
Apr 01, 2013 (8:30 am)
Great, now get an inspection done, to determine if they need to be replaced, and they will relay the info to Lexus Corp. and they will determine if they will assist in the repair. Explain to lexus dealership that the diag is requested by corporate and they should not charge you since they know that if they indicate that it needs to be replaced that corp will then sent an offer letter, in which you will receive credit at that dealership to replace your belts.
#10 of 11 Re: Seat Belt Won't Retract [adrianptorres]
Apr 01, 2013 (9:09 am)
Thanks for all the advice and info.
I am now waiting for Lexus Corporation to get back with me with a date to take my car in.
My last email to them last Friday contained my VIN #, my phone # and I also told them which Lexus Dealer is nearest to me, only 3 miles away.
I told them I am free to take the car in anytime they want.
#11 of 11 Re: Seat Belt Won't Retract [j7wild]
Nov 11, 2013 (12:14 am)
Have you received any info on the seatbelts? Did Lexus corp. replace them for you?