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Toyota Customer Experience

5 messages,  Last post on May 08, 2009 at 10:21 AM

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#4 of 5 Re: Toyota Customer Experience [generose] by south1paw Mar 09, 2008 (4:15 pm)
Replying to: generose (Mar 08, 2008 3:08 pm) Thanks ! I'm to meet with Factory Rep this Wednesday ( If he shows up as last time in November he was a no show) Depending how it goes I may be taking your advice. I just cannot believe that a whine/hum in drivetrain 40 MPH on a car that has less than 50K on it, is considered normal by local dealers. It goes away when you take your foot off the gas.
#5 of 5 Toyota Customer Experience by bigtexas May 08, 2009 (10:21 am)
I actually tried to provide feedback to the Toyota Customer Experience when I was buying a car. Out of 7 dealers, I found 5 to be insulting and dishonest. I went to buy a vehicle from Toyota in April 2009. I spent an unreasonable amount and getting the run around by multiple dealers and the Toyota network (GST) I ended up puting off buying a car from Toyota. I have bought numerous cars over the years and dealing with the Toyota network is worse than any Ford, GM or Honda brand that I have every dealt with. The market pricing is poor (compared to more luxury vehicles), the dealers are slimy as they are still trying to use 1970's tricks. I even had one local dealer who refused to provide me with the unpublished specification of mirror to mirror width on a vehicle unless I came in again to talk to him.   The feedback from the Toyota Customer Experience would be that they would be glad to arrange for me to voice my complaint to a dealer customer service rep on site. I asked how this would help a cultural issue in the Toyota network, which customer service rep. since there were 5 out 7 dealers pulling crap, and for what purpose. As a I assume there are people on Toyota's payroll that are responsible for their network. The answer (between the lines) was thanks for the input but we really don't care.   Don't expect any assistance from the Toyota Customer Experience.

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