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Toyota Customer Experience

5 messages,  Last post on May 08, 2009 at 10:21 AM

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#1 of 5 Toyota Customer Experience by don90 Feb 26, 2008 (1:29 pm)
Has anyone used Toyota Customer Experience and what were your results?    I have gone to them about the RAIN SENSING WINDSHIELD WIPER problem that is in all 2005-2008 Avalon LTD. They refered me to page 138 of the manual, and said this is normal. Well page 138 is not the same condition I am complaining about but Toyota will not listen and keeps refering to page 138. I received a call from a Lisa Leisy a Toyota Customer Experience representative on 2/20/08 and I explained the difference between my problem and what is stated on page 138. She listened and said she would get back to me the following day 2/21/08. As of 2/25/08 Lisa Leisy had not called back, so I called TCE and left a message for her to call me. 2/26/08 still no return call,so I called TCE and left another message requesting a return call. As of now I have not received a return call.   So is it just me or have other Toyota customers had bad experience with TCE. It seems that they take alot of surveys are they just looking for good one to pass on to the President. Replies to this message: south1paw (Mar 07, 2008 8:37 am) generose (Mar 08, 2008 3:08 pm) south1paw (Mar 09, 2008 4:15 pm)
#2 of 5 Re: Toyota Customer Experience [don90] by south1paw Mar 07, 2008 (8:37 am)
Replying to: don90 (Feb 26, 2008 1:29 pm) They don't want to hear about a bad experience, only good ones. I've called them, written them, but have received no help. I wrote two letters to the "President of Toyota Motors Manufacturing Kentucky , thinking that as plant manager of the assembly plant he would help. Waste of the stamps! I guess that is one way you keep your high quality ratings.You ignore any complaints Toyota makes a good car, but only God can help you if you have a problem with one. Replies to this message: generose (Mar 08, 2008 3:08 pm) south1paw (Mar 09, 2008 4:15 pm)
#3 of 5 Re: Toyota Customer Experience [south1paw] by generose Mar 08, 2008 (3:08 pm)
Replying to: south1paw (Mar 07, 2008 8:37 am) IF YOU WANT A RESPONSE CALL TOYOTA IN JAPAN. SEE MY POSTS ON HOW TO DO IN IN THE TOYOTA NAVIGATION SYSTEM FORUM. I GOT SOME RESULTS THAT WAY.   GENEROSE Replies to this message: south1paw (Mar 09, 2008 4:15 pm)
#4 of 5 Re: Toyota Customer Experience [generose] by south1paw Mar 09, 2008 (4:15 pm)
Replying to: generose (Mar 08, 2008 3:08 pm) Thanks ! I'm to meet with Factory Rep this Wednesday ( If he shows up as last time in November he was a no show) Depending how it goes I may be taking your advice. I just cannot believe that a whine/hum in drivetrain 40 MPH on a car that has less than 50K on it, is considered normal by local dealers. It goes away when you take your foot off the gas.
#5 of 5 Toyota Customer Experience by bigtexas May 08, 2009 (10:21 am)
I actually tried to provide feedback to the Toyota Customer Experience when I was buying a car. Out of 7 dealers, I found 5 to be insulting and dishonest. I went to buy a vehicle from Toyota in April 2009. I spent an unreasonable amount and getting the run around by multiple dealers and the Toyota network (GST) I ended up puting off buying a car from Toyota. I have bought numerous cars over the years and dealing with the Toyota network is worse than any Ford, GM or Honda brand that I have every dealt with. The market pricing is poor (compared to more luxury vehicles), the dealers are slimy as they are still trying to use 1970's tricks. I even had one local dealer who refused to provide me with the unpublished specification of mirror to mirror width on a vehicle unless I came in again to talk to him.   The feedback from the Toyota Customer Experience would be that they would be glad to arrange for me to voice my complaint to a dealer customer service rep on site. I asked how this would help a cultural issue in the Toyota network, which customer service rep. since there were 5 out 7 dealers pulling crap, and for what purpose. As a I assume there are people on Toyota's payroll that are responsible for their network. The answer (between the lines) was thanks for the input but we really don't care.   Don't expect any assistance from the Toyota Customer Experience.

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