Last post on Nov 14, 2013 at 2:25 PM
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Mazda CX-9, SUV
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#490 of 547 2011 CX9 Transfer Case Crack & Fire; Class Action Suit?
Feb 19, 2013 (2:09 pm)
I have a 2011 CX9 with about 25,000 miles. For the most part we have been happy with the vehicle.
However, this weekend the car stalled during driving and a loud clunk could be heard. After coasting to the side of the road, we noticed smoke coming out. Got the kids out of the car and notice a small fire under the car. We got futher away and called 911. The fire and police responded promptly. The fire was out before they got to us, but they still need to use the extinquishers due to some lingering smoke.
The root cause seems to be a cracked transfer case that leaked gear oil onto the exhaust. The car is being repaired now under warranty, but as I have read up it seems there are known issues with the transfer case. We were fortunate their were no injuries but this could have been much worse if we were on the highway. It seems to me that this should be a recall.
To date, I haven't gotten Mazda to be very responsive. We are stuck with $400 in towing and storage bills (car was impounded since police came and it was not driveable late on a weekend). The car smells of smoke. We are without a car and may need to rent if we can't get a loaner. And the car now has a "history" and the resale value is damaged. The initial response from Mazda was to call our insurance.
Does anyone else have similar issues with fire or have any suggestions to get some satifaction from Mazda? I am considering all options including filing a class action law suit.
#491 of 547 Re: 2011 CX9 Transfer Case Crack & Fire; Class Action Suit? [edrooney]
Feb 20, 2013 (4:35 am)
I found the following of another owner with virtually the exact same problem a few months ago on another site. See enclosed link and the cut and paste description below.
Mazda has a large problem on their hands.
"10/14/2012 - OCONOMOWOC, WI
I WAS DRIVING ON A STREET WITH A 25 MPH SPEED LIMIT WHEN ALL OF A SUDDEN THE CAR HESITATED AND MADE SOME WEIRD NOISES. I CONTINUED TO PULL OVER TO GET OUT OF THE WAY WHEN THERE WAS A HUGE BANG AND THE CAR CAME TO AN SUDDEN STOP. I WAS ABLE TO GET TO THE SIDE OF THE ROAD. SMOKE WAS COMING OUT OF THE ENGINE AREA AND THE CAR SMELLED TERRIBLE. I JUMPED OUT, GOT MY DOG OUT AND CALLED 911. THE FIRE DEPARTMENT AND POLICE CAME. FOUND METAL PARTS ALL OVER THE ROAD. SMOKE WAS MAINLY DUE TO OIL THAT WAS ALL OVER THE ENGINE AND BOTTOM OF CAR. RIGHT NOW THE INITIAL DIAGNOSIS IS THAT THE TRANSFER CASING BLEW ALONG WITH A VARIETY OF OTHER PARTS. THANK GOODNESS I WAS NOT ON THE FREEWAY. ADDITIONALLY, I WAS LUCKY THAT THE LARGE PARTS THAT BLEW OFF THE CAR DID NOT PUT A HOLE IN THE BOTTOM OF MY CAR OR DAMAGE SOMEONE ELSE'S CAR. "
#492 of 547 Re: Windows going down while car was off? [khallyman]
Feb 20, 2013 (5:40 am)
I have a 2012 mazda cx9 and had the same problem with intermittent rolling down windows. It would be preceded by clicking in the door as if the doors were locking and unlocking and then whala the windows would roll down. They insisted on replacing the body control module. As I got in to drive away it did it again. Just so happens the actuator was disconnected from the lock on the door. Try unlocking or locking the drivers door with your key. If nothing happens that's your problem. It's a 30 min fix. They popped off the door and hooked it back up!
#493 of 547 Re: 2011 CX9 Transfer Case Crack & Fire; Class Action Suit? [edrooney]
Feb 20, 2013 (12:35 pm)
Mazda is going to pay for all repairs and collateral damage under warranty.
The transfer case cracked and disintegrated. In the process of doing so it also broke off part of the transmission and they will replace that as well.
The regional representative from Mazda was at the dealer at the time and he indicated they know this is a problem. He blamed the transfer case on Ford who built them and he said they didn't build them to their tolerances.
This needs to be an immediate recall due to the safety issues involved.
To the others on here who are having transmission issues/whines, I have to believe that these are related.
#494 of 547 Re: 2011 CX9 Transfer Case Crack & Fire; Class Action Suit? [edrooney]
Feb 20, 2013 (2:04 pm)
i am having little bit different problem but Mazda dealer replaced transfer case and its been almost 4-5 months and problem is reoccurring again.
problem is TCS off and TCS light both comes on at same time and car drives like uneven or driving on dirt track on a normal dry day on road. this problem happens very random.
i am taking the car for check up this friday. i will update on out come. please let me know if any one faced similar problem.
mine is 2011 CX9- GT with 31k miles.
#495 of 547 Dirty Seat Tracks
Mar 01, 2013 (5:11 pm)
I just test drove the 2013 CX9 this past weekend and one of the things I noticed was the open seat tracks.
I have two small children who can be a bit messy and I'm concerned about 'stuff' falling down into these cracks. And we enjoy the beach as much as possible.
Are they easy to clean?
Are there mats that will keep it well protected and still allow for easy sliding?
Since I like to drive my vehicles till they reach their end life (minimum 10 years), am I going to have issues down the road? I've searched these forums and most seem to say it's a non-issue but these were folks with relatively new vehicles. I'd love to hear from someone who is 4 or 5 years into the CX9 (assuming the seat design hasn't changed drastically)
#496 of 547 Re: Need Your Help [maavalous]
Mar 15, 2013 (5:31 am)
I have a Mazda CX9 I have been having problems with this vehicle since I purchased it used on May of 2012. It has been in a repair shop 6 times for several different things; rear differential leaks, seat belt repair (was damaged when purchased) both front tie rods replaced...and lastly... I took it in yesterday because it was still pulling to the left when driving, they did an alignmetn which came back fine. They rotated the tired and then told me the pulll is gone but that there was a horrible vibration coming from the car. You can feel it as low as 25 mph, and gets work when speeds increase or if you excelerate quickly. They first tried to tell my I had a bad tire....then after further look told me my U-joint was bad and I have another leak in my rear differential (the opposite one from the one fixed already on the rear differential). I am getting frustrated with this car and about to ask for them to replace the car....
#498 of 547 Re: 2011 CX9 Transfer Case Crack & Fire; Class Action Suit? [edrooney]
Mar 21, 2013 (6:23 pm)
I have serious concerns about a potential manufacturer's defect with transfer cases on the 2011 Mazda CX-9 AWD.
Last week, my wife was out driving at night to get some groceries, when the truck suddenly seized while she was making a right-turn into a parking lot. At that point she was not able to make the truck go forward at all. She was able to put it into Reverse and go backwards successfully, after which she was able to go forward again after putting into Drive. However, there was a significant rattling noise coming from underneath the engine.
I did some research online based on the symptoms (rattling, truck seizing), and found that some people had experienced broken transfer cases on their relatively new CX-9 vehicles:
While I saw nothing official, I saw a statement at the Edmunds site listed above from someone saying that their local dealer acknowledged that there was a problem with the transfer cases, in that they were not built to proper tolerances.
In any case, I brought the truck to my Mazda dealership the next day, and sure enough, they confirmed that the transfer case was broken and that there was also a problem with the front differential. Both the transfer case and the front differential needed to be replaced. The local rep claimed that this type of thing could happen when the truck gets stuck in snow, but I know for a fact that this truck has never been stuck in snow (it has AWD with Bridgestone Blizzaks on itůso it handles very well in snowy conditions).
The repairs were covered under the warranty, since the truck was only 1 year old with less than 15,000 kilometers on it.
The next day, I went to pick up the repaired truck from the dealership and brought some printouts of the above web sites with me to show the service rep. Nobody at the dealership seemed to be aware of any known problems with transfer cases on the CX-9, nor were they aware of any official communication from Mazda (e.g. service bulletin). I asked them if the new transfer case was at least a revised version of the original part, as I was concerned that I would experience the same problem with an unrevised part another year down the road. They did confirm that the part was revised, although it was not known why.
So I drove off from the dealership in the truck and went to pick up my daughter from preschool. On the way there, I noticed a strange vibration in the truck that would manifest itself from time to time. As I turned left from a busy road into the plaza where the preschool was, the truck suddenly seized. I had just barely cleared the left turn, with the truck still half on the crosswalk, so I considered myself extremely lucky that the truck did not seize in front of oncoming traffic.
I got out of the truck and was shocked to see that the front, passenger wheel had essentially come off the tie rod end and was wedged under the fender. In addition, the axle was broken at the CV joint (it seemed to have ripped outů). I called Mazda Roadside assistance for a tow truck to have the truck towed back to the dealership. The tow truck driver spent about an hour trying to hook up the CX-9, as he had difficulty trying to put the axle back in place. He had to do this in order to keep the CX-9 stable while towing and so that the wheel didn't flop around.
The dealership had a look at the truck the next morning and apologized for not catching the issue before they cleared the vehicle to me. I stressed that what happened was extremely dangerous, and that if this had happened at high speeds, I could have been in a serious accident. To their credit, they did appear to consider it a serious situation, and vowed to fix it properly and thoroughly test the vehicle before releasing it back to me.
Once it was fixed after the weekend, I picked it up again and I haven't had any problems since then. Both the technician and the manager road tested the vehicle before releasing it to me. The problem was diagnosed as a "loose axle", but it was inconclusive as to whether this was a problem that preceded their repair, or whether this was due to some negligence or mistake when the repair was made.
My concerns are that either incident (first seizure due to transfer case/differential issue, and second seizure due to axle) could have been much more serious than they were. Had this happened at high speed, and if I had my small children with me in my truck, this could have easily turned into a tragedy.
I find it particularly concerning that there appear to be earlier reported incidents of premature transfer case failures in the CX-9, and that there is no safety recall issued for this component. In my opinion, there should be a recall because of the potential of serious accidents. My family and I happened to be lucky, but the next family may not.
#499 of 547 My CX-9 Refuses to start up after battery dead
Mar 21, 2013 (8:38 pm)
I have the 2008 Mazda cx-9. Two days ago i noticed that I couldn't unlock the doors using the keyless. On close examination i discovered the car battery was completely drained. No problems at all with the keyless entry. I had to jump the battery with that of a Toyota Camry 2005. All the lights on the dashboard came on quite alright, the lift gate works just fine and everything else. But the car engine just wouldn't start! I used INNOVA 3100 OBD2 to check but it didn't return anything. The engine check sign stays solid on the display. Anybody with info or help on this?