Last post on Nov 14, 2013 at 2:25 PM
You are in the Mazda CX-9
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Mazda CX-9, SUV
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#359 of 547 Is my CX-9 only one with many problems?
Nov 02, 2010 (9:21 pm)
I bought 2010 Mazda CX-9 in March and have had many problems since. I would like to share my bad experiences and get your insights.
1. In 2 months, transmission valve broke down and shift gear only went to 3rd. I had my car in the dealer shop for a week to fix it.
2. In the hot summer, the front windows bounced back down after they hit the top as if there was an object sensored.
3. The side mirror (driver side) vibrates badly after 45 MPH. I took the car to dealers 3 times, they could not fix. I was told that other CX-9s were found with the same problem and with many customer inquiries. I called Mazda Service and was told that there is nothing Mazda would do about it and has no plan to fix it since there is no safety concern so I should bear with the problem. This is ridiculous! Evertime I drive I see shaking objects in the mirror driving me crazy.
DOES ANYONE WITH CX-9 HAVE SIMILAR PROBLEM?
#360 of 547 Mazda USA officially told me vibrating mirror is made within the specificat
Nov 02, 2010 (9:22 pm)
From: MazdaCustomerAssistancemazdausa.com [MazdaCustomerAssistancemazdausa.com]
Sent: Wednesday, September 22, 2010 4:42 PM
To: Kai Kyujang Kim
Subject: RE: Product Information - Suggestions & Opinions [INTR:418131]
My apologies for the confusion regarding our response. Without complicating the matter further, please accept the following as our official response. Mazda has determined your vehicle to be operating within factory specifications, so a repair to your side mirror would not be performed.
Customer Assistance Specialist
> > ---- Original Message ----
> > From : kai.kimhuskers.unl.edu
> > To : MazdaCustomerAssistancemazdausa.com
> > Subject : Product
> Information - Suggestions & Opinions
> > Date : Tue, 21 Sep 2010 07:10:21 GMT
The face of a side mirror on the driver side starts vibrating when my car goes over 50 MPH, making it impossible to identify the objects behind the car in the mirror. I took my car to the dealer 3 times but the problem did not go away. I found from Mazda dealers that there are several CX-9's with the same problem. I filed a complaint case (131420200) with the customer service and the customer service rep name by Tim (x1179) told me that it is just the way the CX-9 is made and it would be too bad if I didnít like it but I would have to live with the problem since there is no "safety" concern with the problem.
#361 of 547 Re: Mazda USA officially told me vibrating mirror is made within the specificat [kaikim]
Nov 03, 2010 (3:42 am)
Just get another car, I am doing that!
#362 of 547 Re: Is my CX-9 only one with many problems? [kaikim]
Nov 03, 2010 (7:23 am)
1. I have never heard of anyone else complain or report such proble. Very likely a one in thousands fluke...sorry it had to be yours.
2. Did you or anyone replace or disconnect battery? If so, you may need to "re-teach" the windows. Your owners manual tells you how. I would do this even if the battery was never touched, it may have lost its memory.
3. Very known issue. In fact known in most Mazda vehicles. I have owned a Mazda5 and now my CX-9 and both had same issue. Home remedy is to remove the mirror glass apply heavy grease at the attaching and pivoting points and replace mirror glass. The grease creates enough resistance to greatly minimize or delete completely the vibrating mirror issue.
Hope this helps!!
#363 of 547 Re: Is my CX-9 only one with many problems? [davicho]
Nov 03, 2010 (7:28 am)
Would you happen to have a 'How To' on #3?
#364 of 547 Re: Is my CX-9 only one with many problems? [crikey]
Nov 03, 2010 (8:02 am)
I do not have a step-by-step "how-to" that I can link you to or pictures of how to do it, however, what you have to do is move your glass all the way in (left mirror to the most right position and right mirror to the most left position) and hold the inner side firmly while gently but firmly pulling on the outer side of the glass so that the glass gets released from the mirror housing. After removal you can see the attaching and pivoting points on the back side of the glass. Those are the points that need to be filled with grease. To replace glass mirrorjust reverse the process and gently press back into place until it snaps. Hope this helps!
#365 of 547 Re: Is my CX-9 only one with many problems? [davicho]
Nov 03, 2010 (10:58 am)
Thanks. Please provide links to the pictures, if it's not too much trouble. Your instructions will likely be enhanced by them.
Nov 10, 2010 (11:25 am)
They should have fixed it. That was a recalled item. I had the same problem when I cut my car off. They also fixed the AUX plug in the middle compartment that I didn't even know was on recall. I then looked up recalls on this vehicle and then I took all the ones that I found and asked them to fix them all and they did. At least Hamilton Mazda in NJ did. They are wonderful about fixing my vehicle.
#367 of 547 Re: Is my CX-9 only one with many problems? [kaikim]
Nov 10, 2010 (11:44 am)
I had the same problem and my dealer Hamilton Mazda in New Jersey fixed it. they looked it up on the computer and showed me what the problem was and fixed it. There was also a vibration in the headrests of the seats. They also looked it up and fixed it. With no problems and no charge. They are great!!! I love my CX9 and am sorry to hear all the problems people are having. Presently it's in the shop because my calipers seized up and they have to replaced. I am glad I invested in an extended warranty and it is covered!!! If anyone in New Jersey has a Mazda, Hamilton Mazda has the best service!!!
#368 of 547 Re: Is my CX-9 only one with many problems? [quinones21pr]
by Stever@Edmunds HOST
Nov 10, 2010 (12:15 pm)
It's always nice to read about a good dealer experience. Please write a review up on Hamilton too. Thanks!
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