Last post on Nov 14, 2013 at 2:25 PM
You are in the Mazda CX-9
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Mazda CX-9, SUV
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Jan 05, 2010 (9:49 am)
Hi all! I just wanted to let you all know how much I appreciate this forum and the information I have received.
I am the owner of a 2007 CX-9 Grand Touring. It has 15k miles on it and I have had some of the problems mentioned here. My car has been in the shop numerous times and the issue with the snow/ice has been an insanely frustrating issue with me, since I crashed the car into the curb because I couldn't get it to stop on a snowy day. Of course, the Mazda folks would never admit to inferior tires or any issues with the car (although they have admitted that there were numerous complaints about the car not stopping). So, I had to go to the insurance to pay for "my" crash (I was going under 25mph) and the result was an increase in my premiums (never had a claim before). I live in the Northeast, so snow will always be an issue here. I suspected the tires may be the issue and I will be looking to change those out relatively soon. My luck, we won't get any more snow this winter. I won't complain, though.
I, too, had issues with the steering wheel showing some "shimmy" (the term the mechanic used) when I would apply the brakes. The steering wheel would shake a bit (the car was also pulling slightly to the left). So, the dealership checked it out and they machined all the rotors and now the car feels brand new. It has only been a few days, so I am hoping it continues.
I also had issues with the rear a/c control not being able to shut it off. I would have to put the temperature control to heat (all the way to the right) to be able to shut off the a/c to the back. The mechanic found an issue with the wiring and they corrected it. I tested it and it works great.
I also have to mention that I am now having my car serviced at another Mazda dealership because the one I originally bought it from was terrible. They were condescending and never bothered to go the extra mile to check the car. I found another place that makes me feel like they are actually trying to help me. The lead mechanic actually drove the car with me while I explained what was wrong and how it was acting. He was able to note the "shimmy" on the steering wheel and recommended what needed to be looked at. He saw that the car was pulling to the left and recommended a diagnostic to make sure that the AWD was working.
Hopefully, I will no longer have issues with this lemon. I am soooooo close to trading it in and getting something that I feel safer driving!
#204 of 547 Re: Great Thread [marram_34]
Jan 05, 2010 (10:21 pm)
You have a 2007, 1st year model.
Basically, more issues with 1st year model is a well-known fact across all brands of automobiles. My wife's Prius had two recalls already. The 3rd one is coming in the mail, as I learned....
Anyway, the A/C Shut-off and Pulling-One-Side are both issues mentioned in TSBs for 2007. Easy to correct if the mechanic even bother to check the TSBs.
Tire is unfortunately a bad choice by Mazda (and also used by other brands).
There is no excuse for that. Just poor decision.
Do yourself a big favor. Replace them.
For a few hundreds bucks, you will appreciate the difference.
The OE Dueler is a 3-season tire, not ALL-season.
It lasts only about 25K.
#205 of 547 Front end noise
Jan 15, 2010 (3:02 pm)
Has anyone had the constant knocking/popping/clanging noise emanating from the front end of their CX-9 referred to earlier in this thread resolved yet? My CX-9 makes a popping type noise that sounds as though it is coming from the front right of the engine bay. The noise is audible when turning corners at low speed with no throttle. I can also hear it at times when I come to a stop. The same noise is audible when changing gears from drive to reverse and vice versa. The noise developed at about 2000 miles and it sounds almost like floor boards popping; a non metallic flexing type noise. I have taken the car to the dealer about the noise on several occasions. They changed one of the motor mounts and made a few other adjustments, none of which eradicated the noise. Now the dealer is telling me that the noise is characteristic to the CX-9 and there is nothing they can do about it. The only explanation of the noise I have been given is that it is caused by the motor mount flexing and it is designed to flex.I find this difficult to accept as the noise developed over time and is getting worse. I am at the point now of selling the car as the noise is driving me insane. Surely Mazda can introduce a fix to resolve this issue. Please let me know if any dealer has been able to eradicate this noise.
#206 of 547 Re: Front end noise [george145]
by vg33e power
Jan 15, 2010 (3:32 pm)
If you are talking about the "click-click" noise when changing gears from a stop or accelerating from a stop, someone on another forum mentioned that its either the left motor mount or the little play the axle splines have between it and the splines in the hub which can be packed with heavy axle grease to mask the noise. It's not a permanent fix, but a long term temporary fix nonetheless.
#207 of 547 Re: Front end noise [george145]
Jan 15, 2010 (4:05 pm)
The noise is evident on some occasions when accelerating from a stop, especially in reverse. It is there when changing gears. The dealer replaced the #3 motor mount which I think is the mount on the right side of the engine bay. That did not assist. They have tried lubricating the hub splines and that did not assist either. I am beginning to think it is the transmission mount which I think is the #4 mount and on the left hand side of the engine bay. But I am sick of sick Mazda guessing and want a fix for this. Its a joke!
#208 of 547 Re: Front end noise [george145]
by vg33e power
Jan 15, 2010 (4:20 pm)
You may be sick of it, but bottom line, your dealership is trying to resolve the problem unlike some dealers that don't give a rats a$$ about your concerns and just blow you off by saying "its a characteristic of the car".
I say as long as you are under warranty and not costing you any money other then your gas and time, let them continue to hack at it and try to find and fix the problem.
Us that are out of warranty are relying on you fortunate few that are in warranty to let us know what finally fixed the problems so we dont loose out money trying to fix something that will not make a difference.
Just my $0.02
#209 of 547 Re: Front end noise [george145]
Jan 15, 2010 (4:34 pm)
My dealer tried to resolve it but couldn't, and only after failing to resolve it did they tell me that it was a "characteristic of the car". Don't worry, they have used that on me too. I know that is bull****. Cars should not make these types of noises that develop so early in their life. More likely Mazda have mucked up the design and don't have a fix yet. I know now that if I want the problem fixed I will need to identify it myself and possibly pay to fix it once identified. So although I am under warranty, the so called warranty is not worth the paper it is written on We are in the same boat: completely exasperated. Not good enough Mazda. Never again!
#210 of 547 Re: Front end noise [george145]
Jan 15, 2010 (6:25 pm)
YUP...same here... mine is a 2007 CX9, at around 5000 miles perhaps a bit less.
At low speed 5-15 mph making turns especially. But even simple driving over that tiny bump to enter my garage which is about 1 1/4 inch, it sounds terrible.
If I make a u turn or a broken u turn it sounds like my vehicle is actually a OLD wooden ship creaking and straining from very old age. Its sound a lot like someone walking up an old staircase slowly, and its not subtle either.
I took mine to the dealer numerous times, even to different dealers. The place where I bought mine from acknowledged the sound and told me "its the covering in the wheel well rubbing" I could not believe they said that, when you could clearly see that was not the cause. I left it with them and after 2 days I got it back. They told me it was a motor mount, and that they replaced it.....I am not a mechanic but I know enough to ask them to show me, which they said the lift is occupied. When I went home I put it on the ramps and went looking, nothing replaced, but they did put enough lithium grease on almost every nut and bolt under the vehicle.
Next day it rained hard, grease washed off, loud creaky noise is back.
I am done with trying to get satisfaction with this car, there are many, many more issues with it.. And like I said before, its garage kept, well maintained... but out of every new vehicle I have ever owned which was 10 this one has to be the most disappointing. Heres a quick run down...
CD player failed to work from the 1st day
sudden severe vibration in steering
brakes making a loud clicking noise (still does)
drivers seat adjusts without being touched. (stopped on its own)
rear blower a/c- heat come on full blast when ignition it turned off, and can run up to 5 minutes....(still happens frequently)
*new* drivers seat belt will not retract, you have to "feed" it back in
Radio wont come on at all (once in a while)
drivers window reopens as if something is blocking it...(once in a while)
Im am not making any of this up, this is what I have put up with. I am done with this vehicle...its paid for, time to get rid of it get something reliable.
#211 of 547 Re: Front end noise [k1200]
by vg33e power
Jan 16, 2010 (11:42 am)
If you are referring to a creaking noise coming from the front end as you described, the solution is to apply lithium grease to the bump stops that ride on the shaft of the front struts. Someone at another forum told me about the fix and I did it to my 07 Touring because it creaked in any road imperfection and guess what...4 months later and a few storms in between the creaking has not come back. I am not saying that it is a permanent fix but it is a very easy inexpensive fix anyone can do whenever the noise comes up. Don't be afraid to ask like you did and don't be afraid to get a little dirty...
CD player failed to work from the 1st day (warranty)
sudden severe vibration in steering (could be due to inproper balancing or it could be related to TSB 02-003/07)
rear blower a/c- heat come on full blast when ignition it turned off, and can run up to 5 minutes....(TSB 07-008/09)
*new* drivers seat belt will not retract, you have to "feed" it back in (warranty)
Radio wont come on at all (refer back to item #1 warranty)
drivers window reopens as if something is blocking it...(READ owners manual, sometimes windows need to be re-initiated)
Common guys lets stop putting Mazda down because all brands have flaws, the fact that the dealership network is more often then normal incompetent does not speak for the whole entire company name. I work for a dealership who services, Ford, Lincoln, Mercury, Chrysler, Jeep, Dodge, Honda, Toyota and Scion so please dont tell me I am not exposed to customer complaints or issues with their vehicles.
#212 of 547 Re: Front end noise [vg33e power]
Jan 18, 2010 (9:18 am)
not a down, just very frustrated.... by the way thanks for the input about the struts, i will give it a try when I can. But like I said I had been to the dealership 11 times in 13 months. And I am always polite and reasonable. But when you are there so often, I would walk through the doors and they would throw their hands up and say "what now' like its my doing. When I showed the guy the window issue he said "its a safety feature" Fine Im all for safety, but I cannot close my window.. never resolved. And the issue with the cd player from day one was comical to say the least. The cd player itself never had the slot to insert a cd cut into the unit.....it was there but you just could not put a cd in....they replaced the entire unit, worked fine, but now occasionally wont come on at all.
like I said just frustrated.....who knows maybe a RX8 in the future