Last post on Nov 14, 2013 at 2:25 PM
You are in the Mazda CX-9
What is this discussion about?
Mazda CX-9, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#195 of 547 Re: Rear door will not open [melmommy4]
by vg33e power
Dec 02, 2009 (8:03 am)
Totally unacceptable from their part. My suggestion is for you to call the dealership back and ask to talk to the General Manager of the dealership if not the owner, if they ask you what is the nature of the call (because they most likely get screened) tell the receptionist that you would like to praise them for their exceptional service and after they transfer you to either one of them let him/her have it. If either one of them is unavailable make sure to get their full name/s and perhaps their e-mail address. Send them an e-mail and also a letter via snail mail. If they do not return your call or e-mail/letter in a week call/email them back and be sure to tell them this time that your are contacting Mazda Customer Relations. Dealerships get peks from corporate if they provide up to standard service if too many complaints are brought up their "report card" with Mazda falls and so does their perks and sales leads.
Bottom line, do not let them treat you like dirt and yes any other Mazda dealer can service your vehicle as well even if you did not buy it from them. BTW, if your door is jammed it could be covered under warranty since your CX-9 is only a 2008 as long as you have less then 36,000 miles.
#196 of 547 Re: Rear door will not open [melmommy4]
Dec 02, 2009 (11:09 am)
I think the TSB only covers the four pieces of siliver painted trims on the doors only. (I could be wrong) The two pieces on the center console are not.
I have mine replaced (four on the doors). The service advisor actually used hie finger nail to scratch off some paints, therefore, he easily agreed to replacing them. The problem was due to lack of a protection layer on top of the silver base layer. That makes it easily scratch-able.
#197 of 547 Loss of Tire Pressure -Faulty pressure gague
Dec 08, 2009 (3:12 pm)
Just putting this post out there because I was unable to find any info on this topic was extremely frustrating.
We recently resolved a bizarre issue with the lose of tire pressure to our 2008 CX-9. The tire appeared fine for months at a time & would only act up when the temperature dropped below 30 degrees.
The first time it happened, I went to sleep with a full tire and woke up with a flat tire. When I brought it to a family friend with a shop, he assured us that there was nothing wrong with the tire. Sure enough, after filling it wilth air - no issues for several wks until the temperature dropped again, The low pressure warning light came on & same Tire lost about 5-10 psi overnight. I brought to the dealer and was told there was absolutely nothing wrong w/ the tire or wheel - NO Leaks! After 3 separate trips to the dealer to diagnose over 6 moths, they finally found the culprit which was a FAULTY SENSOR/VALVE.
So have them check this if you are having any similar issues. Could probably apply to other models as well.
#198 of 547 Re: Loss of Tire Pressure -Faulty pressure gague [kucker64]
Dec 08, 2009 (6:07 pm)
Ahhhh.... I am not alone I see...
I have a 2007 CX9, with MANY issues, so many that I have given up on this car totally. At least 10 trips to the dealer in an 8 month period for various things.
I have a glove box full of those tire pressure sensors.(new ones). I was in the car with my wife the other morning and the temp. was around 30 degrees, I looked at her started the car and said "you know what time it is?", for a moment she was puzzled and then said "oh yeah, it cold out its time for phantom flats" sure enough right before i dropped her off the yellow low pressure light came on.
I always figured if you abuse your car and drive it into the ground then you deserve whatever happens. But since I take very good care of it, keep it in a garage and maintained it that all would be well. HA!
Well I am glad I bought the extended warranty.
I took it to the dealer recently for the loud creaking noise, that can only be described as a wooden ship from the 1700's just to hear them say "its fine"
NEVER again .....making the last payment soon.....trade and be done with it.
Dec 29, 2009 (10:26 am)
I have a 2007 CX9 with approx 29000ks. About 4 months ago we strted having problems filling the fuel tank. The fuel nozzle would continually cut off before the tank was full. Mazda have no idea what the problem could be. The problem has gotten so bad that now I can barely squeeze in 10litres before the fuel comes spirting back out of the tank. Has anyone elsebexperienced this problem?
#200 of 547 Re: Fuel tank problem [pentictoncx9]
Dec 29, 2009 (11:55 am)
I think this post is in the wrong thread...?? I think the moderators can move it...that aside...sounds like the gas tank vent line/tube is blocked...hhmmmm, do they even still vent the tanks now that I think about it? years ago they did but now with the newer systems, they may not be and I know theres some sort of static test they do on the gas caps here in TX...so maybe I'm off in the weeds on this one?
But if they still have the vents, then it sounds like pressure is building when you try to fill it and as you put liquid in its shooting back out? pretty odd that it would be getting progressively worse though...hhhmmmmmmmmm. Its probably still under warranty right? try another dealer perhaps?
#201 of 547 Re: Loss of Tire Pressure -Faulty pressure gague [k1200]
Dec 29, 2009 (11:19 pm)
I was replacing my OE tires with Yoko Parada Spec-X at Walmart.
The guy before me had a fairly new Honda Odyssey. He was describing the strange issue he had with the TPMS to the technician. (I guess out of 3yr!!!)
My point is this. When it comes with TPMS sensors, it is the same among all brands. They all give false alarm. My co-worker's Lexus LS TPMS sensors have given him many false alarms. Each time, the dealer reset it and send him on his way.
Its wireless, it shakes and spins like crazy inside the tires.
It's bound to have "issues", if you know what I mean....
#202 of 547 Steering wheel mis-alignment
Jan 03, 2010 (6:06 pm)
I purchased a 2009 CX-9 in October 09 and now (January) just had the steering wheel slip(?) about 10% to the right (now sits closer to 1 o'clock than 12. I am getting ready to head in to the dealer but wanted to know if anyone else has seen this issue?
Never had hit a curb or big bump...it was just like it slipped a cog???
Also, read a thread earlier about handling in ice/snow and just returned from a bad trip (it was like floating whenever in ice/snow mix and only so-so in snow)...pretty sure it is the tires based upon the "tire issue thread" and plan on replacing and only using the stock tires in the summer months since I only have 6k on them.
Jan 05, 2010 (9:49 am)
Hi all! I just wanted to let you all know how much I appreciate this forum and the information I have received.
I am the owner of a 2007 CX-9 Grand Touring. It has 15k miles on it and I have had some of the problems mentioned here. My car has been in the shop numerous times and the issue with the snow/ice has been an insanely frustrating issue with me, since I crashed the car into the curb because I couldn't get it to stop on a snowy day. Of course, the Mazda folks would never admit to inferior tires or any issues with the car (although they have admitted that there were numerous complaints about the car not stopping). So, I had to go to the insurance to pay for "my" crash (I was going under 25mph) and the result was an increase in my premiums (never had a claim before). I live in the Northeast, so snow will always be an issue here. I suspected the tires may be the issue and I will be looking to change those out relatively soon. My luck, we won't get any more snow this winter. I won't complain, though.
I, too, had issues with the steering wheel showing some "shimmy" (the term the mechanic used) when I would apply the brakes. The steering wheel would shake a bit (the car was also pulling slightly to the left). So, the dealership checked it out and they machined all the rotors and now the car feels brand new. It has only been a few days, so I am hoping it continues.
I also had issues with the rear a/c control not being able to shut it off. I would have to put the temperature control to heat (all the way to the right) to be able to shut off the a/c to the back. The mechanic found an issue with the wiring and they corrected it. I tested it and it works great.
I also have to mention that I am now having my car serviced at another Mazda dealership because the one I originally bought it from was terrible. They were condescending and never bothered to go the extra mile to check the car. I found another place that makes me feel like they are actually trying to help me. The lead mechanic actually drove the car with me while I explained what was wrong and how it was acting. He was able to note the "shimmy" on the steering wheel and recommended what needed to be looked at. He saw that the car was pulling to the left and recommended a diagnostic to make sure that the AWD was working.
Hopefully, I will no longer have issues with this lemon. I am soooooo close to trading it in and getting something that I feel safer driving!
#204 of 547 Re: Great Thread [marram_34]
Jan 05, 2010 (10:21 pm)
You have a 2007, 1st year model.
Basically, more issues with 1st year model is a well-known fact across all brands of automobiles. My wife's Prius had two recalls already. The 3rd one is coming in the mail, as I learned....
Anyway, the A/C Shut-off and Pulling-One-Side are both issues mentioned in TSBs for 2007. Easy to correct if the mechanic even bother to check the TSBs.
Tire is unfortunately a bad choice by Mazda (and also used by other brands).
There is no excuse for that. Just poor decision.
Do yourself a big favor. Replace them.
For a few hundreds bucks, you will appreciate the difference.
The OE Dueler is a 3-season tire, not ALL-season.
It lasts only about 25K.