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Mazda CX-9 Problems

196 messages,  Last post on Dec 02, 2009 at 11:09 AM

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What is this discussion about? Mazda CX-9, SUV

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#190 of 196 Re: Automatic "Lights On" Indicator Sound (Constant) [vg33e power] by frosties Nov 05, 2009 (11:52 am)
Replying to: vg33e power (Nov 04, 2009 3:17 pm) Thanks for your posts. Not sure if it matters, but I should have specified that my CX-9 is a Grand Touring. Can anyone who has a 2007 with keyless fob (i.e. does not require a key in the ignition) validate this problem?   Normally I wouldn't care about such a thing, but I have infant twins and every time I cut the engine and open my car door, this annoying sound (it's a constant screechy/squeal , not a soft "chime" or "ding-ding") wakes the girls unless I open the door and quickly rotate off "Auto" and back on again.   Anyone else with this problem or know of a more comprehensive forum where I might find discussion of this issue? Thank you. Replies to this message: steve_ (Nov 05, 2009 12:03 pm) my3rdrx (Nov 07, 2009 7:14 am)
#191 of 196 Re: Automatic "Lights On" Indicator Sound (Constant) [frosties] by steve_ HOST Nov 05, 2009 (12:03 pm)
Replying to: frosties (Nov 05, 2009 11:52 am) There's always Bing or Google.   You may want to cross-post over in Edmunds Answers too. It attracts a different group of folks.
#192 of 196 Re: Automatic "Lights On" Indicator Sound (Constant) [frosties] by my3rdrx Nov 07, 2009 (7:14 am)
Replying to: frosties (Nov 05, 2009 11:52 am) It sounds to me like a dysfunctional wiring issue. I'd suggest that you bring it back to the dealership and have them check it out. The bottom line is that it shouldn't be doing it!
#193 of 196 Re: Automatic "Lights On" Indicator Sound (Constant) [frosties] by imamg Nov 13, 2009 (10:46 am)
Replying to: frosties (Nov 04, 2009 11:24 am) Are you saying it makes the noise even when the lights are actually NOT on? If so ...then it sounds like an issue with the light stalk... if not... then it sounds (no pun intended) normal. I do have an 07 Gt as well... and haven't specifically checked this out but will ... From recollection... it sounds like it's normal ( with lights on noise is on ... with lights not on even when in auto mode... no noise ). I personally (generally) leave it in the on position, knowing that they'll turn themselves off.
#194 of 196 Rear door will not open by melmommy4 Dec 01, 2009 (7:29 pm)
The silver trim on my 2008 CX9 was peeling off and a nice person from this forum let me know of a tsb on the problem. I live 1 1/2 hours away from my dealership, so when I called to set up an appointment, I told them which pieces were defective and even told them the tsb number. The tech kept telling me he couldn't order any parts until he saw the car. After much begging, he finally agreed to order the parts and set up my appointment. I couldn't take a day off of work to take my car, so I waited until the first day of Thanksgiving break (I am a Kindergarten teacher). Just to be safe, I called the dealership 2 days before to confirm my appointment, and spoke with the service manager. He informed me that I did have an appointment but no parts ordered. Again I explained there was a tsb on the problem and reminded him I lived 1 1/2 hours away. A long way to drive for them to look at the silver trim so they can order the parts and have me come back later. I even offered to send him pictures, anything to keep from wasting a whole day. He said he would order the silver trim and for me to keep my appointment. When I picked up the car he told me that he didn't order all the pieces needed, but did replace the trim on all 4 doors. The rest would have to be ordered. I was disappointed but understood. The next day was Thanksgiving and when my family tried to open the back door to get in, it would not open. It's not locked, but it will not open from inside or out. This was a very new problem. I waited until Monday to call the service department and was told they were busy and to leave a message. I did, but did not hear from anyone. Tuesday I call back and talk with the service manager and explained my door would not open. He told me several times there was no way they broke the door by replacing the trim. As if I was making it up. He had no sympathy that I would have to live with this problem until I had another day off (3 weeks) so I could bring it back to him. I understand mistakes happen, but this was their error and expected someone to take responsibility, not blow it off like it was no big deal or that it was somehow my fault. He had not even ordered the other trim piece yet, so I told him to call me when that came in and we would set up another appointment (During Christmas break). After hanging up I decided to call the dealership back and express my concerns about the service department. It has only been in the shop twice in one year and both times were disasters. When I called back and explained I had a complaint about the service department, I was sent back to the same man I had a complaint about. I later called the dealership manager, but was told to leave a message. Still haven't heard from him. When buying the car, I was told they would work with me about getting it serviced, but that doesn't seem to be true now. There is another dealer, but it is 2 hours away. Will they service my car even though I didn't buy it there? Shouldn't this dealership look at the tsb and know what my car needs? Am I just being overly sensitive about their lack of caring of how difficult it is for me to get the car there? Again, these things were all discussed before I bought the car and they assured me they would work with me. Until I hear from them, I guess all the kids will be using the 1 good door in the back. Sorry for the rant, just a little irritated. Replies to this message: vg33e power (Dec 02, 2009 8:03 am) ceric (Dec 02, 2009 11:09 am)
#195 of 196 Re: Rear door will not open [melmommy4] by vg33e power Dec 02, 2009 (8:03 am)
Replying to: melmommy4 (Dec 01, 2009 7:29 pm) Totally unacceptable from their part. My suggestion is for you to call the dealership back and ask to talk to the General Manager of the dealership if not the owner, if they ask you what is the nature of the call (because they most likely get screened) tell the receptionist that you would like to praise them for their exceptional service and after they transfer you to either one of them let him/her have it. If either one of them is unavailable make sure to get their full name/s and perhaps their e-mail address. Send them an e-mail and also a letter via snail mail. If they do not return your call or e-mail/letter in a week call/email them back and be sure to tell them this time that your are contacting Mazda Customer Relations. Dealerships get peks from corporate if they provide up to standard service if too many complaints are brought up their "report card" with Mazda falls and so does their perks and sales leads.   Bottom line, do not let them treat you like dirt and yes any other Mazda dealer can service your vehicle as well even if you did not buy it from them. BTW, if your door is jammed it could be covered under warranty since your CX-9 is only a 2008 as long as you have less then 36,000 miles.   Good Luck!
#196 of 196 Re: Rear door will not open [melmommy4] by ceric Dec 02, 2009 (11:09 am)
Replying to: melmommy4 (Dec 01, 2009 7:29 pm) I think the TSB only covers the four pieces of siliver painted trims on the doors only. (I could be wrong) The two pieces on the center console are not. I have mine replaced (four on the doors). The service advisor actually used hie finger nail to scratch off some paints, therefore, he easily agreed to replacing them. The problem was due to lack of a protection layer on top of the silver base layer. That makes it easily scratch-able.

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