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SUVs Mazda CX-9 Mazda CX-9 Problems
196 messages, Last post on Dec 02, 2009 at 11:09 AM
You are in the Mazda CX-9 Forum. Your Hosts are steve_ & tidester
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Replying to: wdhyte (Oct 25, 2009 5:49 pm) BULLETIN NO: 02-006/09 XXE1LXRX/.90 TD11-34-380B 82/92A TECH REPLACED RUBBER MOUNTING As you see, it is relatively new TSB. |
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I read all previous 185 posts and could not find evidence of the following problem. I have a 2007 CX-9 Touring with the keyless entry fob and I always leave the lights setting on Auto. Here's the problem.....when I turn the engine off and open the driver's door, a loud and constant "lights on" alarm stays on until I either: 1) shut the door, or 2) rotate the light knob from "Auto" to any other setting and back to "Auto". One of the benefits of having the "Auto" setting is to avoid this "lights on" alarm. The dealer acknowledged that this issue is annoying and defies logic, but after several hours he chalked it up to a poor design that could not be fixed with the 2007 models. This seemed like a convenient answer to the dealer, but exceptionally inconvenient for me. Has anyone had this problem and/or been able to have it fixed? Thanks.
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Replying to: frosties (Nov 04, 2009 11:24 am) |
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Replying to: frosties (Nov 04, 2009 11:24 am) It must be a design flaw of 2007 model. Maybe other 2007 model owners can confirm this. |
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Replying to: ceric (Nov 04, 2009 2:28 pm) I never thought it was odd because my previous 2003 Honda Accord did the same exact thing. It also only had two positions "OFF" and "ON" and it also alarmed me if I got out of the car and the lights were left on, they also eventually turned off after 20-30 seconds.
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Replying to: vg33e power (Nov 04, 2009 3:17 pm) Normally I wouldn't care about such a thing, but I have infant twins and every time I cut the engine and open my car door, this annoying sound (it's a constant screechy/squeal , not a soft "chime" or "ding-ding") wakes the girls unless I open the door and quickly rotate off "Auto" and back on again. Anyone else with this problem or know of a more comprehensive forum where I might find discussion of this issue? Thank you.
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Replying to: frosties (Nov 05, 2009 11:52 am) You may want to cross-post over in Edmunds Answers too. It attracts a different group of folks. |
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Replying to: frosties (Nov 05, 2009 11:52 am) |
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Replying to: frosties (Nov 04, 2009 11:24 am) |
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The silver trim on my 2008 CX9 was peeling off and a nice person from this forum let me know of a tsb on the problem. I live 1 1/2 hours away from my dealership, so when I called to set up an appointment, I told them which pieces were defective and even told them the tsb number. The tech kept telling me he couldn't order any parts until he saw the car. After much begging, he finally agreed to order the parts and set up my appointment. I couldn't take a day off of work to take my car, so I waited until the first day of Thanksgiving break (I am a Kindergarten teacher). Just to be safe, I called the dealership 2 days before to confirm my appointment, and spoke with the service manager. He informed me that I did have an appointment but no parts ordered. Again I explained there was a tsb on the problem and reminded him I lived 1 1/2 hours away. A long way to drive for them to look at the silver trim so they can order the parts and have me come back later. I even offered to send him pictures, anything to keep from wasting a whole day. He said he would order the silver trim and for me to keep my appointment. When I picked up the car he told me that he didn't order all the pieces needed, but did replace the trim on all 4 doors. The rest would have to be ordered. I was disappointed but understood. The next day was Thanksgiving and when my family tried to open the back door to get in, it would not open. It's not locked, but it will not open from inside or out. This was a very new problem. I waited until Monday to call the service department and was told they were busy and to leave a message. I did, but did not hear from anyone. Tuesday I call back and talk with the service manager and explained my door would not open. He told me several times there was no way they broke the door by replacing the trim. As if I was making it up. He had no sympathy that I would have to live with this problem until I had another day off (3 weeks) so I could bring it back to him. I understand mistakes happen, but this was their error and expected someone to take responsibility, not blow it off like it was no big deal or that it was somehow my fault. He had not even ordered the other trim piece yet, so I told him to call me when that came in and we would set up another appointment (During Christmas break). After hanging up I decided to call the dealership back and express my concerns about the service department. It has only been in the shop twice in one year and both times were disasters. When I called back and explained I had a complaint about the service department, I was sent back to the same man I had a complaint about. I later called the dealership manager, but was told to leave a message. Still haven't heard from him. When buying the car, I was told they would work with me about getting it serviced, but that doesn't seem to be true now. There is another dealer, but it is 2 hours away. Will they service my car even though I didn't buy it there? Shouldn't this dealership look at the tsb and know what my car needs? Am I just being overly sensitive about their lack of caring of how difficult it is for me to get the car there? Again, these things were all discussed before I bought the car and they assured me they would work with me. Until I hear from them, I guess all the kids will be using the 1 good door in the back. Sorry for the rant, just a little irritated.
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