Last post on Nov 14, 2013 at 2:25 PM
You are in the Mazda CX-9
What is this discussion about?
Mazda CX-9, SUV
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Oct 14, 2009 (7:44 am)
Yesterday I got in my 2008 CX-9 and tried to turn the key. The dash light indicated that the key wasn't close enough. I had the key in my hand. I took the cover off of the key area and took the key and tried to turn it. It wouldn't turn. I called the local Mazda Dealer and they had me get out, lock the vehicle, unlock it and try the key again. No luck. After several attempts the dealer recommended I have the vehicle towed in. When the tow truck set the vehicle down in the dealer's lot they tried the key and it worked, of course. (The tow truck driver did tell them that it didn't work when he picked the car up. He had to maneuver around the vehicle in the parking garage because he couldn't get it into neutral to roll it to his truck.) The dealers question to me was what do you want us to do? My answer was figure out what happened, and fix it. I don't feel real comfortable with winter coming and not being able to start my vehicle. The dealer talked to my husband this morning and said it works now . He asked what they had checked, there response was vague leading him to believe they didn't do anything because it is working now. Hate to think that the way to fix this is to have it towed. Any one else had this problem? Any information would be helpful it is obvious my local dealer isn't going to try to solve this problem. Thanks for any and all input.
#170 of 547 Re: Key Problem [1stmazda1]
Oct 14, 2009 (7:55 am)
If they didn't... have them check the battery in the key fob... ( I'm thinking you have a smart card key? )... It may be as simple as changing that.
#171 of 547 Re: Key Problem [imamg]
Oct 14, 2009 (9:22 am)
According to the owners manual if the smart card key flashes red intermittently than it is ok. If it flashes green the battery is low and if the light stays on all the time there is a problem. The light on the key fob flashes intermittently. I suppose it wouldn't hurt to replace the battery. Thanks for the suggestion.
#172 of 547 Re: Key Problem [1stmazda1]
Oct 14, 2009 (9:48 am)
I had a similar encounter w/r to the ignition not turning on my 09 about a week after I bought it. If i pushed in on the ignition switch, I'd get the green KEY indicator on the dash that it was being seen OK but I still couldn't turn the ignition to the start or acc position; I then do what I do in my truck, I turned the steering wheel slightly while trying to turn the ignition and it worked just fine. Dunno if thats a coincidence or not but in my truck it seems to occasionally get in a position where the position of the wheel when I shut it down last time is preventing me from turning the ignition key. It works every time in my truck (F150) and now has worked once in the CX-9. If it happens again, give that a try (changing the batt in the fob is also a really good idea as well). FWIW and YMMV of course.
#173 of 547 Re: Key Problem [wdhyte]
Oct 14, 2009 (11:16 am)
I had tried to move the steering wheel, I have that problem in my other vehicle. It was locked so tight there was no play in it. If it happens again, as I am sure it will since the dealer has decided that they won't try to find the problem, I will try to jiggle the wheel. Thanks for the input.
#174 of 547 Re: Key Problem [1stmazda1]
Oct 14, 2009 (11:48 pm)
It is most likely the battery.
Don't place your keys too close to the vehicle when they are not in use.
That way, the battery gets drained more quickly.
The button 2023 (or is it 2032) battery is very commonly used. Store a few as backup like your typical AA or AAA.
#175 of 547 Re: Key Problem [ceric]
Oct 15, 2009 (8:30 am)
Amazingly after my husband and I expressed our disgust with the dealer, they contacted Mazda and the engineering department did say they were having a problem with the smart card and recognizing the key. The dealer has asked us to leave the vehicle until they are able to get some answers and some parts. Unfortunately the parts may take a few days. I will fill you in on wether this works to fix the problem or not. I know I bought a new vehicle to have dependable transportation and right now I feel like I have anything but.
Thanks for all of your input.
#176 of 547 Re: Key Problem [1stmazda1]
Oct 15, 2009 (9:05 am)
Unfortunately, the SmartKey system is quite complex in the sense that there are many parts involved. It is hard to debug if any. I also own a Toyota with a similar system. Owners also reported issues with it and it usually takes several trips to get it fixed correctly. Dealers usually just blindly swap out parts (ECU, sensors, keycards, etc.)
Hope they fix your CX9 at first time.
#177 of 547 Re: Key Problem [1stmazda1]
Oct 16, 2009 (7:57 am)
after rereading your original post I see that the key wasn't recognized so jiggling the wheel will be an exercise in futility I think. I agree it's most likely the fob battery or the system itself for that matter. good luck
#178 of 547 Re: Key Problem [1stmazda1]
Oct 16, 2009 (8:01 am)
a hah...well it pays to be hyper sensitive to issues and to catch them while they're small or at least manageable locally (and you're not 500 miles from home eh). let us know how it goes. good luck and I hope they at least gave you another vehicle while they were holding on to yours to effect repairs!?