Last post on Nov 26, 2013 at 10:48 PM
You are in the Lexus RX 300/330/350
What is this discussion about?
Lexus RX 350, Lexus RX 330, SUV
#131 of 732 Lost Transmission on 2001 RX300
Jul 13, 2008 (3:54 pm)
Only 10 days after having the suggested manufacturer 85,000 mi routine service, my RX 300 Transmission sputtered to a stop on the side of a busy interstate.
I have maintained this car according to the owner's manual and cannot believe this happened.
I drove a Volkswagen and a BMW for 20 years and had 100,000 mi on each and never, never had to replace anything but the brakes.
I have contacted Lexus only to have many empty promises that they would look into it.
I have recently read some blogs of other unfortunate Lexus owners that have also suffered this very expensive repair with no hint as to why.
Has anyone had any success in dealing with Lexus in having them step-up-to-the-plate and make things right?
If there is a class action suit out there, please count me in!
#132 of 732 Re: Lost Transmission on 2001 RX300 [pepps1]
Jul 15, 2008 (10:01 am)
It's worth a try on a class-action suit, but might be an uphill battle with 85,000 miles of use.
Unfortunately, routine service does not mean any transmission service at all. How's that for "service"? Dealers may be quick to point you to their expensive service "packages" but I've never seen those include actually servicing the transmission and inspecting the pan (before or after the long Lexus warrantee expires).
I've always thought low-mileage use is "severe" but for some reason (profit?) some dealers don't tell you that you should add frequent tranny service, and you find out when it's too late. Servicing the transmission often may or may not help, but you might find out before it's too late, and in most cases before the Lexus warrantee expires.
I've learned it's a good idea to specify what you want serviced (see the owners manual and apply your good sense) rather than routine service packages, and this is a very common concern.
Please keep us posted how things are going.
#133 of 732 Re: Lost Transmission on 2001 RX300 [pepps1]
Jul 15, 2008 (10:11 am)
I was on Lexus after several people told me to contact them and complain-I sent them a certified letter AND my husband called them on a daily basis LOL! I'm sure they were sick of us. They paid for my towing charge to the Lexus dealership and then they only paid for half of the cost of the transmission and we had to pay full cost of labor. It still cost us $$$$, but I was better then a big fat goose egg.
#134 of 732 Re: Advice/Guidance Needed Lexus RX300 Transmission Problem [gjl24]
Jul 19, 2008 (3:37 pm)
What was the reply from Lexus to your transmission problem? My RX300 2001 went out two days ago when it reached 77,450 miles. I wan to contact Lexus. What would you suggest in my complaint when I call Lexus?
#135 of 732 Re: Advice/Guidance Needed Lexus RX300 Transmission Problem [toy188]
Jul 19, 2008 (5:26 pm)
I called Lexus customer service to report the problem. They took down my information and said they would return my call. I kept calling them approximately every other day. They finally called back to say that they would not repair the problem and I asked them to send my case to review by a supervisor, which they did. Once the supervisor reviewed the case they agreed to pay for the transmission but not the labor. I tried to get them to pay for the labor or discount it which they did not, but I was satisfied that they at least paid for the cost of the part which was approximately $2800. When you call the customer service group be sure to let them know that you are aware that there is a major problem with the model year, mention that you have seen the information on blogs and that it is a very dangerous problem which could have resulted in serious bodily injury to your self and whomever else was in the car when the transmission failed. I was very nice when I kept calling but I was persistent. This took approximatly four weeks to get resolved, because if they agree to repair it, this will be considered a goodwill gesture. They will probably cover the entire cost of your repair since you car is low mileage. Since I purchased my car at a Lexus dealearship and had it exclusively serviced there those were two things I had on my side, and since my car was towed to Lexus after the problem it made them more agreeable to providing compensation in the form of a part for the repair. The trick with them is to be persistant and to not take no for an answer and to cite that this is a serious problem. Also, even though this took four weeks to resolve, if your car is at a Lexus dealership for service they will provide you with a loaner car while your case is in review and you are trying to decide how you want to proceed. I mention this because most people will end up giving up and paying for the repair instead of being without a car for a month. Please let me know if I can offer any more assistance and how things turn out for you.
#136 of 732 Re: Decision/ Indecision on 2000 RX 300 [wwest]
Jul 19, 2008 (7:13 pm)
Thanks for your enlightening reply of 6/25 re: RX300 trans.
I just bought a 99 this week, took it for a trip downstate (Mi), had some problems up shifting into OD after stopping rest area. Switching to POWER allowed me to rev it up high enough at a reasonable speed to allow it to shift, then I switched back to normal setting.
I also thought it might be a problem involving the shift triggering impulse (you called it the ECU).
If the burnt trans is a symptom of a bigger problem, I may change the trans oil to limp it along until I can ditch it.
I was very impressed with your historical narrative of this issue. Are you aware of any progress in getting Toyota to "own up" to this problem? I would like to keep this (nice) car if I thought it would be dependable, but I'll probably get rid of it.
I hate to just pass it off on an unsuspecting guy without trying to help the other poor souls who trusted (will trust) this mfgr and got (will get) burned.
This kind of irresponsible dishonesty is extremely distasteful to me and I will file a complaint with the appropriate athorities, but believe the mfgr must be held to account for this obvious breech of integrity and disregard for the safety of those who trust their marketing rhetoric
#137 of 732 lexus customer service
Jul 20, 2008 (6:05 pm)
Who knows the best person to contact in the Lexus Customer service hierarchy to get an adjustment on a transmission that is starting to fail?
#138 of 732 Re: lexus customer service [wimedalo]
Jul 20, 2008 (6:34 pm)
There is no one in particular that you can contact. You will be assigned to a customer service representative based on your location. They organize by region. Once you speak with a customer service associate if they deny your request for a goodwill gesture you will need to keep escalating the issue until you have exhausted all possible avenues. They will usually provide some form of compensation once you reach level three escalation. Please let me know if this information helps and how things turn out for you. Good luck.
#139 of 732 Re: Advice/Guidance Needed Lexus RX300 Transmission Problem [gjl24]
Jul 20, 2008 (6:34 pm)
You said you spoke with a couple different people in Lexus corp, where do you suggest I start to seek an adjustment on a failing tranny in a 99 RX300 AWD? It hasn't actually failed just yet, it is not consistently going into overdrive.
I don't remember reading about this specific type of problem, do you?
I am very concerned about the car's reliability now and have major reservations about trusting my wife in this car in the harsh Northern Michigan winters. I want to get the car fixed before it totally fails if I can, got any ideas?
Will changing the (lightly toasted) transmission oil improve its shifting reliability? Are there any (magic) additives I could put in with the oil to improve it's operation?
#140 of 732 Re: Advice/Guidance Needed Lexus RX300 Transmission Problem [gjl24]
Aug 01, 2008 (9:48 pm)
I have a 2000 RX300 with about 95000 miles. The transmission went out about 20 miles from the closest dealer Lexus of Riverside, CA. They informed me that the cost would be approximately $4000 (which I agreed to pay as it was out of warrenty) and they gave us a 2007 RX loaner. Two days later the service rep called and said Lexus had agreed to pay for the transmission but not the labor. The new total was about $1400. I never requested the dealer to ask Lexus to cover any of the cost of repair but they stepped up. About two weeks later, I noticed that the transmission was slipping and took the car to Falk Lexus Beverly Hills CA. A new transmission (rebuild??) was installed at no cost to me. All in all, I'm satisfied with my treatment.