Last post on Dec 30, 2011 at 6:06 PM
You are in the Jeep Commander
What is this discussion about?
Jeep Commander, Jeep Commander SRT-8, SUV
#8 of 12 Dealer didn't file & coporate doesn't want to rebuild car
Feb 24, 2010 (1:02 pm)
the jeep dealer that i purchased from did not file my paperwork correctly so i was left without a warranty. what's more, the commander - regarding my participation in these conversations - has had the start/stall problem, tires problem, cracked windshield problem, transmission leaking problem, required new brake pads and motors & all before i got to 30k. over the first year of owning it, i have put $5k into it, and within the next 2k miles I am going to need to put another $1,200 into it. the repair places and other jeep dealers are sympathetic but are not allowed to service commander without charging me full price because corporate will not honor the warranty that should be on the car. More: i have been told that chrysler jeep not convering cost of these repairs is not the industry stanard on repairs that mechanics consider are the result of faulty parts. And, more: Chrysler Customer Service will not put their refusal to cover my requests into writing; they out and out say that they do not put their decisions into writing.
#9 of 12 Re: Dealer didn't file & corporate doesn't want to rebuild car [itabot]
by steve_ HOST
Feb 24, 2010 (4:34 pm)
Chrysler Customer Service will not put their refusal to cover my requests into writing; they out and out say that they do not put their decisions into writing.
There's a trick around this - when they tell you something verbally, you put it in writing. Then you mail your written account to the manufacturer and tell them that this is your understanding of what the situation is and ask them to contact you if your understanding is wrong. Send it certified if you really want to
irritate get their attention.
#10 of 12 Re: Dealer didn't file & corporate doesn't want to rebuild car [steve_]
Mar 29, 2010 (1:06 pm)
thanks very much for this information, i will send them letter certified later this week. the notes section of the Jeep's manual is where i have been keeping a dated, very detailed recording of complaints, conversations, etc.
#11 of 12 Re: Dealer didn't file & coporate doesn't want to rebuild car [itabot]
Oct 18, 2010 (10:48 pm)
Itabot, I so feel you regarding warranty and cost of repairs on the Jeep Commander. I own a 2007 model and I am unable to find information anywhere on the internet regarding it. My jeep has 60,000 miles and has been maintained properly and has not been in an accident. Recently, as of this past Thursday, I was told that I needed a new rearend. Of course I thought I had a lifetime powertrain warranty, or at least 100,000 miles. Come to find out I only had a 3/36,000, which is just like the basic warranty. I am livid. I have spent 1500.00 in maintenance and repairs since May 2010. A set of tires in May, a set of tires in July and a front brake job, and rear break job the end of September 2010. I bought the jeep brand new April 2010, and they are telling me I need a new rearend! I am in the process of communicating with Chrysler regarding this matter because this is just not right.
I feel your pain.