Last post on Sep 12, 2012 at 2:16 PM
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Ford Focus, Ford Focus SVT, Ford, Interior
#11 of 32 Re: Ford Focus 2010 water stains on seat [sharpo]
Oct 16, 2011 (10:12 am)
I have new 2012 FordFocus. StoneGray seats. Also have issues with water stains. From the start. Dealer did detail that didn't really help(after my insistence) , and said i would have to contact Ford, they were done with me. Contacted Customer Relations a few times.. Had to go back to Dealer to have photos taken of the seats. Ford then said 'concerns not warrantable, seems large amounts of water and dye is the issue, as good will gesture we will detail and scotch guard.
The stains were only from water. Getting in the car after getting soaked in the rain or from plain old water. Dealer did the detail/scotch guard. Stains did not come out and still occurring. Ford is not returning calls. Any suggestions? I am ready to contact the BBB or Consumer Protection.
We spent too much money on this car to have this happen from the start. Have lost all confidence in Ford. Should have gone to another dealer.
#12 of 32 Water stains
May 23, 2012 (1:22 pm)
Same problem with the water stains here, on a brand new 2012 Focus. Sitting on the seats with an even slightly damp bathing suit - and I live on Cape Cod - leaves a mark. I've heard a product called "Crazy Clean" might help - any others have experience with this? I dropped a small crumb off a donut onto the seat, and it turned into a major grease spot on the driver's seat. A nightmare.
#13 of 32 Re: Ford Focus 2010 water stains on seat [sharpo]
May 23, 2012 (3:23 pm)
YES! Water stains, EVERYTHING stains! I paid for SimonX! Ford tried to clean it with STRONG smelling chemical. I went around and round with Ford. I finely called SimonX. They came to my house and gave me a check. Next time SimonX said I have to go through dealer. They said they would do the strong chemical again. I never got anything done! Does not help that the rubber seal on one back door was not right from day 1, and now leaks frequently in rain! Ford kept telling me there was nothing wrong with that door that had to be slammed shut every time! I figured out what the problem was when the whole seal strip fell down, hanging in back seat now! But now 36 months is up!
#14 of 32 Re: Ford Focus 2010 water stains on seat [tam4givin]
May 23, 2012 (5:50 pm)
We have 2012Focus and for almost a yr have had water stains on the seats. It is a KNOWN ISSUE with the trim level, engineering said.
Ford did replace seats once, with same material. Happened again. We had to go to BBB for 2nd time and they just want to replace again with same material. They won't replace with a different material. They are claiming we left the windows open and 'excessive' amounts of water came in, they are also claiming the stains are from exiting the vehicle in the rain (how are you to exit) they are claiming we have spilled liquids, they are claiming we are comparing the vehicle to previously 'luxury' one we had. We had a 1996 Audi with 260,000 miles on it. It was breaking down and being towed , seats were leather but much wear and tear, the dealer didn't even want it at trade it that is 'luxury'? All false claims, but Ford doesn't care at all.
Dealer had it in for 'repair' and put on over 2,700 miles on it!
Ford says it has nothing to do with the dealers!
Wrong choice of purchase it seems. Customer service/satisfaction, means ZILCH with FORD. Getting wet from the rain isn't something they do quality control for either it seems. We just want seats that don't stain , but Ford doesn't care.
#15 of 32 Re: Ford Focus 2010 water stains on seat [kklbs]
Aug 01, 2012 (2:35 pm)
I purchased a new 2012 Ford Focus with light grey cloth seats....it has been back to the dealership 5 times & counting and they have their service clean them & will continue until it's out of warrenty. Eventually they will get tired of paying for it....would be cheaper for them to replace the seats. Currently talking to Customer Care in Detroit to see what can be done....if only more people would complain they may have to recall them. They know there is an issue and refuse to do anything so far. Rain Water, Bottled Water should not stain seats. We have had plenty of cars over the years and it has never happened. Please anyone with this issue - Contact Customer Care - Detroit and make your voice heard.
#18 of 32 Re: Ford Focus 2010 water stains on seat [dobbermansrule]
Aug 20, 2012 (4:39 pm)
I bought a 2012 Focus a month and am having the same problem with the water stained seats. I noticed it after we came home from swimming and there were stains in the seats where each person had sat and where they had leaned back. I tried to clean the areas with warm water and a white rag... made them worse, the further out I went with the water the worse it got. Then I noticed that even my water bottle sweating leaves a brown outline on my grey seats... it looks awful in an otherwise spotless vehicle. It's too much money to spend on something that ugly from day one. I am taking it in to service on Friday and they gave me the same story that they will have to take pictures and send to Ford. I told him I would be bringing a fresh bottle of water with me so that I could show him myself how it stains instantly with plain water... so they can not try and tell me it is from excessive water. My husband and I are actually thinking of recording this disaster first hand live and posting on u tube so that other consumers wont have to go through this mess and won't make the mistake of buy the Fords that seem to have this issue.... oh and I did call Ford customer service center and they acted all nonchalent about it like they didn't know anything at all!
#19 of 32 Re: Ford Focus 2010 water stains on seat [thebugsuslugme]
Aug 20, 2012 (11:51 pm)
I am sorry you are having the same thing. I know how frustrating it is! One of my back doors had to be slammed hard to shut every time, Ford could find nothing wrong. Now after warranty is up the molding around the top of the car has falling so every good rain or car wash seat gets wet! Smells real bad!
Aug 23, 2012 (1:50 pm)
Does anybody have experience with the new '13s? Is this still an issue? I'm taking one of them out for a test drive in a few days.