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Hyundai Entourage Sliding Doors Problems

37 messages,  Last post on Nov 22, 2009 at 12:35 PM

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#7 of 37 You are not alone.... by sashadog Apr 16, 2008 (6:55 pm)
You are definitely not alone on the sliding door issue. My boyfriend purchased his '07 Entourage in December 2006. We have on video the problems with the sliding doors on an incline (popping open when we are trying to close them, or when we are trying to open, they would slide forward on their own and then "catch" halfway to close.   Last October we were on level ground (in his driveway) and the doors actually closed on his son's hand when he reached back to grab his seat belt. The doors did not open (which was what the dealership claimed would happen if there was any obstruction). We had to actually open the door to free his hand. Both his son and his daughter are now terrified of the power doors, and shy away from the door anytime it opens and closes before they even reach for their seat belts. They also warn anyone who enters the van to watch out for the doors. No child should ever be terrified like that.   We have contacted Hyundai and the dealership and we have been told that none of this was a problem. We now have a lawyer to help us to get Hyundai to take action. Neither of us want the van anymore, and it would be hard pressed for either of us to purchase a Hyundai ever again. Replies to this message: rob22315 (Apr 26, 2008 3:27 am)
#8 of 37 Re: You are not alone.... [sashadog] by rob22315 Apr 26, 2008 (3:27 am)
Replying to: sashadog (Apr 16, 2008 6:55 pm) As I've posted multiple times - this is a real problem and there is a fix. The problem is the doors slide too far forward and the doors fail to latch properly. This can get worse over time because the rubber bumpers that limit door travel compress over time. The fix my dealer did was put a piece of vacuum tubing somewhere in the door frame. No more problems after that.   You might suggest to your dealer they talk to Hyundai corporate or the techs at Fairfax Hyundai Fairfax VA. Don't believe them if they tell you this isn't a problem but it can be easily resolved without getting the lawyers involved.
#9 of 37 Thanks... by sashadog Apr 26, 2008 (5:34 am)
Thanks... I will pass it on, but it still doesn't explain why the doors didn't auto open when there was something in it's path. That is the main reason why we don't even want the vehicle anymore.   It was corporate and the dealership who both told us it wasn't a problem at the time. Replies to this message: 07entgse (Apr 29, 2008 8:03 pm) marsar4171 (Jun 30, 2008 1:44 pm)
#10 of 37 Re: Thanks... [sashadog] by 07entgse Apr 29, 2008 (8:03 pm)
Replying to: sashadog (Apr 26, 2008 5:34 am) We purchased our Entourage SE February/07 ... this posting would be way too long to read if I wrote all of the grief we've had with this car. I'll just post the things that have been "fixed". - Radio has been replaced twice - DVD player has been replaced once - Drive unit for the Power Tailgate has been replaced once - Power sliding door (left) latch assembly has been replaced once - O2 sensor has been replaced once - Front rotors were warped, they were machined (??)   Plus, the "air bag" light on the dash board comes on intermittently while I'm driving but service has been unable to detect it.   Can anyone help me with this? I have already met with a rep. from Hyundai Motor America - I was so humiliated. I'm pretty sure I spoke with him calmly when telling him our situation and asking him what they could do for us. After a 10 minute meeting, all of a sudden, he said, "I'm losing my patience with you, ma'am". I was stunned because I had no idea what he was talking about. And then, he walked out of the conference room. He then gave me the contact info for the BBB in VA and said that was my best bet.   After reading up on VA's lemon law, I don't think my car qualifies because no part has been fixed 3 times. Is there anyone out there that can help??   Thanks for reading .... Replies to this message: marsar4171 (Jun 30, 2008 1:44 pm)
#11 of 37 Wow, that stinks by rob22315 May 10, 2008 (2:40 am)
They're right about not qualifying as a lemon unless it's been back three times for the same repair (or a second time for a safety issue). In our case, corporate opened a case file and took notes but also directed us to the BBB. I got mad too not realizing the BBB is the established way to get resolution. They weren't just putting me off. Call the BBB and file a case, see what they do. It doesn't cost anything but an hour or two of your time if you have all the paperwork.   The Service manager at the dealership tried to convince me I didn't have a case since it wasn't the same part every time. I didn't buy it because every part in the PS system went bad so I told them they were just throwing parts at the problem. I suspect the real problem was that someone in the production chain put the wrong fluid (probably brake fluid) in the PS system and it ate up all the rubber components. He also tried to convince me the PS system wasn't a safety issue, more BS.   Sorry for your bad luck. If it's any condolence, every manufacturer has a bad vehicle or two. You and I just happened to get Hyundai's bad Entourages.
#12 of 37 good luck!! by sashadog May 10, 2008 (6:45 am)
Good luck with the corporate case... be sure to keep all paperwork, and document everything that happens. Get some of the stuff on video if you have to.   After we got a lawyer, Hyundai is "reopening our case" in the "alleged" door closing on my future stepson's hand. Which is good, hopefully they will at least realize that they need to prevent this from happening to other kids. We have the doors opening/closing on their own on video, so we're sending it in.   If they are so convinced that the safety feature is going to work, do you think that they would be willing to try it out for themselves??
#13 of 37 Re: Thanks... [07entgse] by marsar4171 Jun 30, 2008 (1:44 pm)
Replying to: 07entgse (Apr 29, 2008 8:03 pm) Hey,   Call a Lemon Law Attorney anyway! Each state's lemon law varies, (in NJ, there must be 3 unresolved repair attempts for the same problem, or the vehicle must be out of service for a total of 20days or more for any number of problems) You can read my earlier posts to see the issues I had. I contacted an attorney and Hyundai offered me a replacement vehicle. I picked it up Monday, and guess what...the power sliding doors do the SAME THING my 07's did.   Keep taking the vehicle in - even if they say they can't duplicate the problem. Once it is on paper, you can proceed after the requisite number of repair attempts are made. It is a pain and a waste of you time, but once you qualify for Lemon Law, you can fight for a FULL Buyback of the vehicle.
#14 of 37 You are not alone... by cfranzin Jul 04, 2008 (10:47 am)
Wow, I am reading these posts regarding the sliding door issues and I am so sorry for all of you that have had WORSE problems than we have had. I've been posting into another forum here regarding 3 dead battery issues (all resolved with replacements as per TSB's) but we, too, have the sliding door issue.....which COMES AND GOES. Particularly on one side. When we close them, they sometimes creak and cringe when trying to engage. Lately...they haven't been closing properly but that seemed to have gotten better.   Our dealer here in NJ seems to know about this problem and is expecting Hyundai to release a recall or a fix. The head mechanic at the dealership has some ideas for the fix, but I am VERY impressed with the guy in FAIRFAX who had the rubber tubing installed to fix the door issue. I would love to get more detail, but I guess it is best our dealership contact theirs? It might be a good fix in the interm...while Hyundai gets the issue sorted out.   "Rob22315"....are you still problem free with the door issue?   We hope the doors DO NOT GET WORSE...I am taking a long trip on Monday back home to Toronto from Jersey (7-8 hour drive) and I have a 3 year old and 15 month old. Yikes.
#15 of 37 by sashadog Jul 04, 2008 (2:42 pm)
The doors are still an issue for us as well. It doesn't happen 100 percent of the time, but when they doors are trying to latch you will hear the "ding ding ding" and the groaning/crunching noise.   This is not even considering the squeaking noise coming from the steering wheel and the hard shaking we experienced driving the car last week after it was inspected and the 30K mileage maintenance (it was an oxygen sensor, but very scary to have it happen mid-trip to the store and within days of the maintenance being done.) One of the mechanics at the dealership actually told my boyfriend that his Entourage was the highest mileage car that he had seen that hadn't been at the dealership to get fixed at least once. Most had died between 6 and 15K.   Hyundai USA is willing to buy back our vehicle (not for the full price), but will take no credit for the door's malfunctions. I still wonder why they would buy back the car if they were that convinced that it wasn't their fault.   We are seriously never buying a Hyundai again. Its not worth our time or money to buy cars that are such shoddy products. Replies to this message: cfranzin (Jul 05, 2008 4:01 am)
#16 of 37 Re: [sashadog] by cfranzin Jul 05, 2008 (4:01 am)
Replying to: sashadog (Jul 04, 2008 2:42 pm) Well...our hyundai has just reached 15,000 miles and we just had two replacements to fix a dead battery 3 times...and .. of course..the door issue (like yours...a ding/ding/ding followed by the groaning/crunching noise).   I am about to head out on a long trip. Lets' hope I make it. LOL.   I really hope I have no more problems.

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