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Hyundai Entourage Sliding Doors Problems

37 messages,  Last post on Nov 22, 2009 at 12:35 PM

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#35 of 37 Door (To open or to close - that is the question!) by bigd19 Oct 23, 2009 (1:39 pm)
I HAVE HAD IT!!!   Just like so many others, I too have been experiencing similar issues with the doors... but wait, this gets worse!!!   Initially, the doors would not stay closed. The dealer's service department fixed it by adding something to the seal... It closed but occasionally we would hear the crushing sound.   After a while, the problem returned and then would either not stay closed or alternatively not stay open. (never a happy medium!) As a result, one of the times, after opening the door, it automatically closed - on my 4 year old's fingers!   I took it back to the dealership and they replaced the door modules. Still the problem would continue to occur intermittently.   About 2 months ago, I took the car back after seeing the issue AGAIN. This time, when I came to collect the car I was handed a Technical Service Bulletin. The bulletin was labeled: Group: Electrical Number: 09-BE-001 Date: March, 2009. The circulation was for Parts Managers, Technicians, Service Advisors, Service Managers and Warranty Managers.   The bulletin addresses problems with power sliding doors, along with a new closing module. I was also informed by the service representative that I should disable the door buttons on the back doors - just in case! Now that would not be a safety issue would it!?!!   My first question: If all of these people/roles were in the circulation of the bulletin - how come it was surprise to them each time the encountered the issue? My second question: Why were the Entourage owners not proactively contacted by Hyundai regarding the issue?   Here is the kicker: The last weekend, I visited Great Wolf Lodge with my family in Williamsburg, VA. (This is a great place if anyone reading this is interested!) On the way back to Maryland, while driving at about 60Mph on RT 64, my left sliding door opened up! My daughter, who if 5 and was sitting in the left passenger seat was right there!!! I had to do an emergency stop on the highway to close the door. While doing so, I made sure that this was not an accident on her part but after measuring the reach of her leg, realized that there was no way this could be her fault! Anyone with this vehicle will surely know that the doors do not open while the car is not in parking.   At this time I was ready to leave the car there and grab a cab - although it was cold, I had my wife and three kids with me and I was 160 miles from my home. I closed and locked the doors and went on my "merry" way! I immediately called the dealership and got my salesperson to see what it would take to invoke lemon law.   How or why this happened - I do not know. All I do know if that I have had enough!   I have contacted Hyundai and begun the process of a buy back. I have no idea what that really means or how long it will take but I do not feel safe having my wife drive my kids around in this vehicle any more.
#36 of 37 Get a lawyer by sashadog Oct 24, 2009 (6:10 am)
If you have not already, contact a lawyer to help you with the buyback. We fought for over a year and a half with Hyundai with the buyback, because their initial offers were only for the 'current market value'- which they don't make the van any longer, so that has dropped.   Hyundai needs to do a major recall on these vans, but doing so would mean that they aren't as good as their commercials make them look. We definitely tell anyone who we see have one that the car just sucks.
#37 of 37 Oh shoot by honhun Nov 22, 2009 (12:35 pm)
Wish i would have seen this b4 we bought the 08 entourage. L PSD won't open w/the pwr. i hope it doesn't exhibit more problems.

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