Last post on Jul 28, 2012 at 11:08 AM
You are in the Hyundai Entourage
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Hyundai Entourage, Auto Repair, Van
#31 of 51 Update TSB repair complete
Apr 08, 2009 (5:41 pm)
OK just got it back from the dealer. The doors now move almost silently and latch with a solid click. I swung by church where they always seemed to act up on the way home and they no longer mind being slightly unlevel As a bonus... the squeak I had in the rear end on uneven roads is now also gone.
The job took a day and a half and I was provided a loaner. I insisted that they don't rush it since it is a really big job just to remove everything to get to the parts. The tech explained it as removing everything from the weatherstripping on the rear door to the sliding doors.
#32 of 51 Sliding door design
May 11, 2009 (8:36 pm)
I have 24000 on the 2007 Entourage SE and there are some annoyances about the doors. I have not had problems that required dealer repair but would like to air gripes, anyway. I usually depower the doors and just open and close manually because I don't like power sliders. I find that the doors are more susceptible to freezing shut that any other car I have ever owned. If there is a hint of ice, these things might as well be welded shut. You would think that Koreans would understand cold weather operation. I have coated the gaskets with layers of silicone oil but to no avail. I wouldn't be surprised if these doors would somehow freeze shut in July.
#33 of 51 Re: sliding doors
May 23, 2009 (11:17 am)
Well....I went to my dealer regarding the TSB on the sliding doors. They have it documented from last year that we've had the problem. HOWEVER, because it wasn't doing it on that day, they can't justify fixing the problem. In fact...they made me feel like I was just making this all up (the problem). URGHHH!!!!
#34 of 51 The end is near... sortof.
Jul 27, 2009 (7:50 pm)
Well, the papers have finally been signed for the settlement, Hyundai is buying the Entourage back for the entire purchase price minus "normal wear and tear" and what was required to pay off the trade-in. Now we are just waiting for the check to come in so we can turn in the car and get something new. Of course they are taking their sweet time in getting this done too. It's been almost 2 years since we first contacted Hyundai about these faulty doors. We're just happy to get this ordeal overwith.
We actually went to a local Hyundai place to check out the Genesis (which I didn't like at all), and when we mentioned our trouble with the Entourage, the sales guy who was working with us told us that they weren't making the van any longer. Which even he thought was ironic since it got so many "safety" awards just a year ago.
If they are giving you the runaround, fight them. Get a lawyer involved if you have to. Don't let them think you are alone on this issue. Because obviously, you aren't.
#35 of 51 Door (To open or to close - that is the question!)
Oct 23, 2009 (2:39 pm)
I HAVE HAD IT!!!
Just like so many others, I too have been experiencing similar issues with the doors... but wait, this gets worse!!!
Initially, the doors would not stay closed. The dealer's service department fixed it by adding something to the seal... It closed but occasionally we would hear the crushing sound.
After a while, the problem returned and then would either not stay closed or alternatively not stay open. (never a happy medium!) As a result, one of the times, after opening the door, it automatically closed - on my 4 year old's fingers!
I took it back to the dealership and they replaced the door modules. Still the problem would continue to occur intermittently.
About 2 months ago, I took the car back after seeing the issue AGAIN. This time, when I came to collect the car I was handed a Technical Service Bulletin. The bulletin was labeled:
Date: March, 2009.
The circulation was for Parts Managers, Technicians, Service Advisors, Service Managers and Warranty Managers.
The bulletin addresses problems with power sliding doors, along with a new closing module. I was also informed by the service representative that I should disable the door buttons on the back doors - just in case! Now that would not be a safety issue would it!?!!
My first question: If all of these people/roles were in the circulation of the bulletin - how come it was surprise to them each time the encountered the issue?
My second question: Why were the Entourage owners not proactively contacted by Hyundai regarding the issue?
Here is the kicker:
The last weekend, I visited Great Wolf Lodge with my family in Williamsburg, VA. (This is a great place if anyone reading this is interested!) On the way back to Maryland, while driving at about 60Mph on RT 64, my left sliding door opened up! My daughter, who if 5 and was sitting in the left passenger seat was right there!!! I had to do an emergency stop on the highway to close the door. While doing so, I made sure that this was not an accident on her part but after measuring the reach of her leg, realized that there was no way this could be her fault!
Anyone with this vehicle will surely know that the doors do not open while the car is not in parking.
At this time I was ready to leave the car there and grab a cab - although it was cold, I had my wife and three kids with me and I was 160 miles from my home. I closed and locked the doors and went on my "merry" way! I immediately called the dealership and got my salesperson to see what it would take to invoke lemon law.
How or why this happened - I do not know. All I do know if that I have had enough!
I have contacted Hyundai and begun the process of a buy back. I have no idea what that really means or how long it will take but I do not feel safe having my wife drive my kids around in this vehicle any more.
#36 of 51 Get a lawyer
Oct 24, 2009 (7:10 am)
If you have not already, contact a lawyer to help you with the buyback. We fought for over a year and a half with Hyundai with the buyback, because their initial offers were only for the 'current market value'- which they don't make the van any longer, so that has dropped.
Hyundai needs to do a major recall on these vans, but doing so would mean that they aren't as good as their commercials make them look. We definitely tell anyone who we see have one that the car just sucks.
#37 of 51 Oh shoot
Nov 22, 2009 (1:35 pm)
Wish i would have seen this b4 we bought the 08 entourage. L PSD won't open w/the pwr. i hope it doesn't exhibit more problems.
#38 of 51 Bad sliding doors
Mar 24, 2010 (6:52 am)
I had my drivers side PSD serviced 3 times - the door would close, then beep and then go all the way back open. It has never opened while we were driving, thank God. The first time they blamed the weather stripping thinking it was too bulky in the cold temps and then "adjusted" it. The next two times, they replaced the latch. The fourth time, they researched further, gave me a rental for 10 days and narrowed it down to the mother board on a specific time period that this van was made (bought this 2007 in 9/06). If I had know this problem existed, I would have pushed further for them to replace that "mother board" for the passenger side becasue now, 7 months, the passenger side PSD is doing the same think. You can muscle it closed if you REALLY lean hard into it when it closes but even then, you can pull it up with one finger not even using the latch. They replaced the latch on this side and I'm counting down the days until this "fix" fails.
Mar 24, 2010 (6:54 am)
It's a shame because I love this van! Especially the storage area in the back!
#40 of 51 Re: The end is near... sortof. [sashadog]
Jun 23, 2010 (6:54 pm)
I want to know what lawyer did you contact. I have a lawyer but my lawyer tells me nothing. I call, he never returns calls and now I am having more problems with the vehicles and I can't tell him. I have had friends who used him with no problems but I have had so many. Please let me know.