Last post on Jul 28, 2012 at 11:08 AM
You are in the Hyundai Entourage
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Hyundai Entourage, Auto Repair, Van
#21 of 51 Re: Sliding Power Door 2007 Entourage [RehbergW]
Jan 24, 2009 (3:29 pm)
The power doors ARE a HYUNDAI issue-- not a user issue. We are almost finalized on settlement with Hyundai on this situation. They still won't accept blame, but I find it curious that they would want to settle this when they claim there is nothing wrong. We have family that works at a Hyundai dealership, and they said that they have seen the issue on several Entourages, where the doors don't work properly, that they open and close on their own. In fact, in the past two weeks we had a situation where it was very cold outside (below 20 degrees) and the passenger side auto slide door was stuck-- would not open or close when we were first trying to get into the car. The door did eventually open... WHILE WE WERE DRIVING DOWN THE FREEWAY. Luckily the kids were buckled in tight, and we were able to pull over shortly after it opened to make sure it closed. These doors are not supposed to open while the car is in motion period. Heaven help Hyundai if anything happened to these or any other kids.
These doors are a liability, and there needs to be a recall. Period.
#22 of 51 Re: Sliding Power Door 2007 Entourage [sashadog]
Jan 24, 2009 (10:40 pm)
I am going to the dealership on Monday. We'll just have to wait and see what they say. You would think the onboard computer would prevent the door from opening when the vehicle is in drive. I hope they issue a recall like they should.
How can they sleep at night?
#23 of 51 Hyundai power doors
Jan 26, 2009 (8:44 am)
Hyundai says doors only covered for the first 12,000 miles - unless it's defective. My point is that if a power door breaks in two years - that is proof enough that it was defective. Good grief - it's a HUGE selling point. If it's unreliable after only two years and expensive to repair who would ever buy one? Who cares about that stupid free towing? I'd rather have REAL warranty coverage.
Supposedly the door has a problem with the "door lock accelerator" and that isn't covered. It's only covered if the part was defective. They said it may be jammed, which is my fault and, it's not the part that is defective. Here's the pickle - if it worked as it should have it would never become jammed. If it hits something it should stop. If that doesn't work - it WAS defective. That being said, I don't see anything jammed in the door anyway.
The dealer is getting a Hyundai rep involved (according to the toll free customer service person I talked to. She called my dealer about it) Maybe they'll do the right thing.
I can't wait for that 310-862-9009 caller calls back. I have gotten a dozen calls from that number. I kept missing the call and they never left a message. I Googled it and it's Hyundai survey about service satisfaction. HA.
I told my dealer that I had no intention of paying for the repair and I wouldn't take it back until it was fixed. They haven't called back.
If Hyundai knows the doors are a problem and they should do a recall and do not, I may be gathering names for plaintiffs. That is no joke. Despite the arbitration clause in the contract - it can be done. That clause has been held as non-enforceable in states with good consumer protection laws. The argument being that they cannot force you to agree to never sue them in advance of knowing what could happen.
I'll update after I hear from my dealer.
#24 of 51 Hyundai power doors problem
Jan 27, 2009 (8:29 am)
Kudos to my dealer and the Hyundai rep. They are going to replace the part for my sliding door at no cost despite the fact I'm almost 60K miles and warranty went out after 12k. I just had one small rant with the dealer. I also called the warranty line and complained. The dealer called their Hyundai rep and got it approved without a problem. They immediately told me the part was covered. I forgot to ask about the labor. I assume it's free too. If not, I'll be upset all over again.
I sure hope that is all that it needs. I see a lot of chatter that the ongoing problems with the doors. Can anyone tell me what they were told was wrong? Mine was supposed to be the "door lock actuator". I would describe the problem as follows: The remote didn't work beyond opening about an inch. Once it opened, you had to manhandle the door to get it to open all the way. The remote did nothing to close the door. It made a grinding sound in both directions when remote to pushed.
Is this the same diagnosis for anyone else?
Jan 27, 2009 (5:02 pm)
For us, it was the automatic doors. We have the video of it on youtube (http://www.youtube.com/watch?v=beFYEr5iPbM), which you can clearly hear the grinding and bell because the latch wasn't working. Basically we discovered (after the door closed on my boyfriend's son's hand) that if you are on any sort of incline, the doors won't latch, and will open up on it's own. Our main issue initially was with the door closing on the hand (when my boyfriend was specifically told when he purchased the van that it if anything blocked the doorway when it closed, it would automatically open and not latch. Guess what? It stayed closed.) We are currently in settlement talks with Hyundai to sell back the van. We no longer want it since it is a danger (especially considering the doors opened on their own last weekend while driving on the highway-- which was a new occurance.)
Between the door issues, the squeaks and the noise in the van, this Entourage is a lemon.
#26 of 51 Entourage power door
Jan 29, 2009 (11:03 am)
Although I had 59k miles, my dealer repaired the power door at no charge. Of course, at first they told me I would have to pay and I went a little crazy. Later, he said he just had to get approval from the local Hyundai Rep (Albany, GA) and it wasn't a problem. He said the power doors were a problem for many vehicles including the other brands they sell/service.
I went to the complaint center link posted here and listed my problem anyway. Who knows if the other door will continue to work. I hope so. I am afraid after 60k, I would have had a harder time. Maybe they'll issue a bulletin or a recall if enough folks post their complaints to that web site shown.
They also had to replace my automatic transmission pump under warranty. The engine had a whine to it.
Anyway, all of my problems were repaired at no charge and it seems to be working fine for now.
#27 of 51 2007 Entourage Doors
Feb 17, 2009 (7:06 am)
I have had trouble with the passenger sliding door opening. I would try to open the sliding door with the remote and it would not open. Also, the warning light for the sliding doors (that the door is open) comes on sometimes. The doors do not open, but that light will come on. I have to pull over, place the van in park, open the door and then close the door. I haven't actually experienced the door opening while I am driving, at least it doesn't seem opened, thank goodness. I have two children, which are 11 and 3. That scares me just listening to other people's situations. My van has about 57,000 miles, and thank goodness I haven't experienced the door coming completly opened while I am driving. That to me is a real safety issue and a very dangerous situation could excel from that. I hope they do make a recall on the doors. Also, I have had trouble with my car shaking really bad when I drive it. It begins shaking when I get up to 65mph; does anyone else have this problem. When the car shakes, the steering wheel & the center tray rattles.
Mar 17, 2009 (10:04 am)
It sounds like some of you need to make sure your dealer has seen this TSB....
It just came out March 09 & my dealer didn't even know about it until I showed them.
Mine is in the shop right now getting it taken care of.
Mar 17, 2009 (10:22 am)
Thank you SO MUCH for bringing this to the attention of the people in this forum. I am due for an oil change, and I'll be sure to bring this in with me.
#30 of 51 Re: [cfranzin]
Mar 18, 2009 (5:44 pm)
Will wait to see how it goes once the parts get in. They weren't going to do anything for it (could not duplicate) until I showed them what it was doing. For us, it seems to have more to do with how level the ground is where you are parked. If the van is slightly tipped left or right it will act up every time. We noticed this when it would malfunction 100% of the time at church where the lot is sloped.
I would suggest, that if your dealer is a "can't duplicate" it dealer, that you swing by thier lot on a Saturday or Sunday and find a spot where you can duplicate it for the tech.
TSB's and other interesting service info on all Hyundais is at www.hmaservice.com
Many of the TSB's on these vans has been compiled here