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Hyundai Entourage Sliding Doors Problems

37 messages,  Last post on Nov 22, 2009 at 12:35 PM

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#17 of 37 by sashadog Jul 15, 2008 (3:07 pm)
Saw this on one of the other Entourage links, I think we should all set up a complaint about these doors...   File a complaint here:    http://www-odi.nhtsa.dot.gov/ivoq/    That's the Office of Defects Investigation.    If enough people complain and they see a pattern, Hyundai could be forced to do a recall, or at least a TSB to dealers. Who knows, maybe they can adjust their alignment specs a little or maybe the wheels aren't up to spec. Replies to this message: cfranzin (Sep 14, 2008 3:35 am) sashadog (Sep 14, 2008 3:10 pm)
#18 of 37 Re: [sashadog] by cfranzin Sep 14, 2008 (3:35 am)
Replying to: sashadog (Jul 15, 2008 3:07 pm) Great idea! I will do that ... for the doors and the battery drain issue... Replies to this message: sashadog (Sep 14, 2008 3:10 pm)
#19 of 37 Re: [cfranzin] by sashadog Sep 14, 2008 (3:10 pm)
Replying to: cfranzin (Sep 14, 2008 3:35 am) I am wondering if they are somehow related...
#20 of 37 Sliding Power Door 2007 Entourage by RehbergW Jan 24, 2009 (12:54 pm)
My driver's side power door is also having problems. When I took it in, the dealer "lubricated" the tracts - charged me $43 for labor. They told me it's not a warranty issue because they believe it had something jammed in there that would have been my fault. He said to come back when they could remove the entire door assembly and they would find the problem if I wanted to spend that much money. They then proceeded to tell me that all I need to do is stop using the remote! (that still won't work, it must be muscled open or closed) I didn't have time to argue that day so I paid the $43. I came home and googled and found this site. There seems to be a lot of problems with the doors so, three days later returned the car to them. I told them they were insane if they thought I was going to pay for a broken power door or accept one that won't work with the remote. I don't believe it just jammed and it should be covered under warranty. It acts like it's trying to jump the tract. There is nothing visibly blocking the door and if it was, the door is supposed to have a sensor that would prohibit it from opening. Right? I told them to fix it and to refund my $43. The service manger wasn't there when I took it back so I'll have to wait to see his response. I'm getting ready for a fight. Anyone else have a dealer claiming it's not warranty related? It's got 59k miles. Is it possible my kids have dropped something in there that no one can see without taking the door off? If so, does that void the warranty? Thanks. Replies to this message: sashadog (Jan 24, 2009 2:29 pm) RehbergW (Jan 24, 2009 9:40 pm)
#21 of 37 Re: Sliding Power Door 2007 Entourage [RehbergW] by sashadog Jan 24, 2009 (2:29 pm)
Replying to: RehbergW (Jan 24, 2009 12:54 pm) The power doors ARE a HYUNDAI issue-- not a user issue. We are almost finalized on settlement with Hyundai on this situation. They still won't accept blame, but I find it curious that they would want to settle this when they claim there is nothing wrong. We have family that works at a Hyundai dealership, and they said that they have seen the issue on several Entourages, where the doors don't work properly, that they open and close on their own. In fact, in the past two weeks we had a situation where it was very cold outside (below 20 degrees) and the passenger side auto slide door was stuck-- would not open or close when we were first trying to get into the car. The door did eventually open... WHILE WE WERE DRIVING DOWN THE FREEWAY. Luckily the kids were buckled in tight, and we were able to pull over shortly after it opened to make sure it closed. These doors are not supposed to open while the car is in motion period. Heaven help Hyundai if anything happened to these or any other kids.   These doors are a liability, and there needs to be a recall. Period. Replies to this message: RehbergW (Jan 24, 2009 9:40 pm)
#22 of 37 Re: Sliding Power Door 2007 Entourage [sashadog] by RehbergW Jan 24, 2009 (9:40 pm)
Replying to: sashadog (Jan 24, 2009 2:29 pm) Thanks Sashadog I am going to the dealership on Monday. We'll just have to wait and see what they say. You would think the onboard computer would prevent the door from opening when the vehicle is in drive. I hope they issue a recall like they should. How can they sleep at night?
#23 of 37 Hyundai power doors by RehbergW Jan 26, 2009 (7:44 am)
Hyundai says doors only covered for the first 12,000 miles - unless it's defective. My point is that if a power door breaks in two years - that is proof enough that it was defective. Good grief - it's a HUGE selling point. If it's unreliable after only two years and expensive to repair who would ever buy one? Who cares about that stupid free towing? I'd rather have REAL warranty coverage. Supposedly the door has a problem with the "door lock accelerator" and that isn't covered. It's only covered if the part was defective. They said it may be jammed, which is my fault and, it's not the part that is defective. Here's the pickle - if it worked as it should have it would never become jammed. If it hits something it should stop. If that doesn't work - it WAS defective. That being said, I don't see anything jammed in the door anyway. The dealer is getting a Hyundai rep involved (according to the toll free customer service person I talked to. She called my dealer about it) Maybe they'll do the right thing. I can't wait for that 310-862-9009 caller calls back. I have gotten a dozen calls from that number. I kept missing the call and they never left a message. I Googled it and it's Hyundai survey about service satisfaction. HA. I told my dealer that I had no intention of paying for the repair and I wouldn't take it back until it was fixed. They haven't called back. If Hyundai knows the doors are a problem and they should do a recall and do not, I may be gathering names for plaintiffs. That is no joke. Despite the arbitration clause in the contract - it can be done. That clause has been held as non-enforceable in states with good consumer protection laws. The argument being that they cannot force you to agree to never sue them in advance of knowing what could happen. I'll update after I hear from my dealer.
#24 of 37 Hyundai power doors problem by RehbergW Jan 27, 2009 (7:29 am)
Kudos to my dealer and the Hyundai rep. They are going to replace the part for my sliding door at no cost despite the fact I'm almost 60K miles and warranty went out after 12k. I just had one small rant with the dealer. I also called the warranty line and complained. The dealer called their Hyundai rep and got it approved without a problem. They immediately told me the part was covered. I forgot to ask about the labor. I assume it's free too. If not, I'll be upset all over again. I sure hope that is all that it needs. I see a lot of chatter that the ongoing problems with the doors. Can anyone tell me what they were told was wrong? Mine was supposed to be the "door lock actuator". I would describe the problem as follows: The remote didn't work beyond opening about an inch. Once it opened, you had to manhandle the door to get it to open all the way. The remote did nothing to close the door. It made a grinding sound in both directions when remote to pushed. Is this the same diagnosis for anyone else?
#25 of 37 by sashadog Jan 27, 2009 (4:02 pm)
For us, it was the automatic doors. We have the video of it on youtube (http://www.youtube.com/watch?v=beFYEr5iPbM), which you can clearly hear the grinding and bell because the latch wasn't working. Basically we discovered (after the door closed on my boyfriend's son's hand) that if you are on any sort of incline, the doors won't latch, and will open up on it's own. Our main issue initially was with the door closing on the hand (when my boyfriend was specifically told when he purchased the van that it if anything blocked the doorway when it closed, it would automatically open and not latch. Guess what? It stayed closed.) We are currently in settlement talks with Hyundai to sell back the van. We no longer want it since it is a danger (especially considering the doors opened on their own last weekend while driving on the highway-- which was a new occurance.)   Between the door issues, the squeaks and the noise in the van, this Entourage is a lemon.
#26 of 37 Entourage power door by RehbergW Jan 29, 2009 (10:03 am)
Although I had 59k miles, my dealer repaired the power door at no charge. Of course, at first they told me I would have to pay and I went a little crazy. Later, he said he just had to get approval from the local Hyundai Rep (Albany, GA) and it wasn't a problem. He said the power doors were a problem for many vehicles including the other brands they sell/service. I went to the complaint center link posted here and listed my problem anyway. Who knows if the other door will continue to work. I hope so. I am afraid after 60k, I would have had a harder time. Maybe they'll issue a bulletin or a recall if enough folks post their complaints to that web site shown. They also had to replace my automatic transmission pump under warranty. The engine had a whine to it. Anyway, all of my problems were repaired at no charge and it seems to be working fine for now.

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