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Vans & Minivans Hyundai Entourage Hyundai Entourage Sliding Doors Problems
37 messages, Last post on Nov 22, 2009 at 12:35 PM
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newbie on this forum, after two frustrated times at the dealer, with two issues - Knocks on the engine (while the AC/Heater on) , two is the Sliding doors popped open while parking on a slope (anyone have the same issue???) and while driving at low speed (few times). First time had the car checked by Stevens Creek Subaru/Hyundai (California) dealer for those two issues, they told me to duplicate the engine knocks inorder for them to put in the work order , took my 30 minutes to duplicate the knocks. they took it in, one day later told me to take the van home since they could not duplicate the sliding door issue and had to order the part for the knocks. One week later had the car in for the second time, they first told me the part should be installed within couple hrs, then take them the whole day, just minutes ago they told me to call back in 24 hrs, since the work require more time than anticipated (!!!!). Now not to mention the sliding door issue . I'm so frustrated with the way the service here, I have to travel almost 60 miles for the service (I work nearby the dealer), they persistently do not even provide pick up shuttle (only 10min from the dealer) so I could pick up the car.....so far this is the worst service I've ever encountered compared to the past experience with Nissan, Infiniti and even Cheverolet could match ..... I hope that they will fix both problems tomorrow, otherwise I'll have to call the corp. office to vent my frustration spread the message around to make sure Hyundai get it right.....good and improving product with crappy service will not get Hyundai anywhere in a near future.....Thank you for the forum otherwise I probly have stroke by now.... |
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Replying to: henryzx (Feb 13, 2008 5:17 pm) |
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Replying to: henryzx (Feb 13, 2008 5:17 pm) If you wish, you can write a review about the dealer service here. http://www.edmunds.com/dealerships/drr/jump.html |
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Replying to: henryzx (Feb 13, 2008 5:17 pm) I'm also having electrical issues...the airbag light has come on twice while driving, smoke came out of the dash when I turned on the front glass defroster the first time, and the fog light dash indicator has begun flashing after using the turn signal (in daytime when the lights are off). I've already started the Lemon Law process, although I wish they could just fix it since I really like to van...we'll see. Let me know if anyone has seen the same issues, and how they've been (hopefully) resolved.
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Replying to: marsar4171 (Mar 24, 2008 5:41 pm) |
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Replying to: marsar4171 (Mar 24, 2008 5:41 pm) |
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You are definitely not alone on the sliding door issue. My boyfriend purchased his '07 Entourage in December 2006. We have on video the problems with the sliding doors on an incline (popping open when we are trying to close them, or when we are trying to open, they would slide forward on their own and then "catch" halfway to close. Last October we were on level ground (in his driveway) and the doors actually closed on his son's hand when he reached back to grab his seat belt. The doors did not open (which was what the dealership claimed would happen if there was any obstruction). We had to actually open the door to free his hand. Both his son and his daughter are now terrified of the power doors, and shy away from the door anytime it opens and closes before they even reach for their seat belts. They also warn anyone who enters the van to watch out for the doors. No child should ever be terrified like that. We have contacted Hyundai and the dealership and we have been told that none of this was a problem. We now have a lawyer to help us to get Hyundai to take action. Neither of us want the van anymore, and it would be hard pressed for either of us to purchase a Hyundai ever again.
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Replying to: sashadog (Apr 16, 2008 6:55 pm) You might suggest to your dealer they talk to Hyundai corporate or the techs at Fairfax Hyundai Fairfax VA. Don't believe them if they tell you this isn't a problem but it can be easily resolved without getting the lawyers involved. |
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Thanks... I will pass it on, but it still doesn't explain why the doors didn't auto open when there was something in it's path. That is the main reason why we don't even want the vehicle anymore. It was corporate and the dealership who both told us it wasn't a problem at the time.
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Replying to: sashadog (Apr 26, 2008 5:34 am) - Radio has been replaced twice - DVD player has been replaced once - Drive unit for the Power Tailgate has been replaced once - Power sliding door (left) latch assembly has been replaced once - O2 sensor has been replaced once - Front rotors were warped, they were machined (??) Plus, the "air bag" light on the dash board comes on intermittently while I'm driving but service has been unable to detect it. Can anyone help me with this? I have already met with a rep. from Hyundai Motor America - I was so humiliated. I'm pretty sure I spoke with him calmly when telling him our situation and asking him what they could do for us. After a 10 minute meeting, all of a sudden, he said, "I'm losing my patience with you, ma'am". I was stunned because I had no idea what he was talking about. And then, he walked out of the conference room. He then gave me the contact info for the BBB in VA and said that was my best bet. After reading up on VA's lemon law, I don't think my car qualifies because no part has been fixed 3 times. Is there anyone out there that can help?? Thanks for reading ....
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