Last post on Jul 28, 2012 at 11:08 AM
You are in the Hyundai Entourage
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Hyundai Entourage, Auto Repair, Van
#42 of 51 keep fighting!
Jun 24, 2010 (5:45 pm)
I'm not sure of the name of the lawyer off hand, it was one local to my fiance's work. I know it wasn't the only lawyer he talked to though. If your lawyer won't return your calls, get another one involved.
The buy-back was a long and drawn out process-- it was almost 2 years from when the original incident of the door closing on a hand to when it was settled. There is a reason why these vans won all these "safety awards" and then the next year they immediately shut down the line.
#44 of 51 Almost there!
Oct 12, 2010 (1:35 pm)
I recently relocated to the West coast. (San Diego to be specific.)
I found that after repeated attempts to resolve the issue on the East coast, the advice given to me just before relocation was the most helpful. I was told to file a complaint with the Better Business Bureau.
As a result of the complaint, I was contacted by a Hyundai consumer affairs representative from the West coast.
The vehicle was inspected and the technician from Hyundai was able to (finally!) reproduce the issues. An attempt to fix the problem was made. The result was a misalignment of the doors, which basically looked as if the vehicle had been in an accident!
After some additional conversations, Hyundai finally agreed to buy back the vehicle (less usage costs). We are currently going through the motions.
My original thought when told to contact the BBB was that the rep was just trying to get rid of me and that he never expected me to actually file a complaint against his company. Now, looking back at the situation with a clear head, it now seems to me that his advice was very helpful and sincere. It was probably the only thing that helped me get this resolved!
#45 of 51 Re: Door (To open or to close - that is the question!) [bigd19]
Jun 22, 2011 (4:44 pm)
The same problem has been happening to me since I bought the van in 07, brand new. The Hyundai dealer replaced the modules for all the doors, including the back hatch while it was still under warranty. But, nothing improved the situation any, doors would still open whenever they felt like it and, even worse, they wouldn't close when I wanted them too. So now I have had this vehicle for 4 yrs. and nothing has helped my problem, and every time I want the dealer to fix it or else, he says it has to be doing it before he can fix it. Now isn't that some dealer? I agree it is a Hyundai problem and something should be done before someone gets hurt. There is 3 of us around our small town that are thinking about bringing a class action suit against Hyundai, so maybe that will coerce them into calling a recall, because there has to be something that can be done!
#46 of 51 Re: Door (To open or to close - that is the question!) [alldayshopper]
Jun 22, 2011 (6:52 pm)
Been there, done that!
This is similar to the issue that I had...
Hyundai Customer Service would schedule an appointment with a Regional Hyundai tech who would come out and test the vehicle. Since this was done in a sterile environment, like inside the dealer's service bay, they were unable to reproduce the issue and therefore unable to fix it.
If you read my earlier posts, in this forum, they eventually fixed the issue by changing the entire door alignment. In this case, the vehicles front and rear doors were no longer in alignment and the vehicle looked like it had been in an accident!
I was lucky enough to find a helpful rep at Hyundai Consumer Affairs that was willing to work with me. (This could also be due to the fact that it was after filing a complaint with BBB and NHSTA.) I am happy to say that I no longer own this vehicle. Hyundai purchased the vehicle back from me.
For a time I was seriously thinking of boycotting Hyundai but they really did make things right. It took a long time and I am happy with the outcome. My wife is now driving a Hyundai Veracruz and loves the vehicle. It's not a minivan but she's happy... so I'm happy.
#47 of 51 Sliding doors issue
Oct 31, 2011 (11:08 am)
I have had my Entourage at the dealership several times for the sliding doors not closing properly and/or opening when they feel like it. Today, October 31, 2011 was the first that they told me there has been a recall on the sliding doors. Supposedly it came out in June of this year, but I was never notified; frustrated? yes, but not notified.
The van is at the dealership now for repair on the recall. I expressed my concern that I was not notified about the recall considering the door slid open going down the highway with two kids strapped in their seats and I got no response. How do you make sure you are notified of recalls? I am still notified by Volvo and Volkswagon for recalls on vehicles I no longer own!
#48 of 51 Re: Sliding doors issue [msutch]
Dec 30, 2011 (9:34 pm)
I just purchased a used 2007 entourage and didnot do much reserch in it. I am finding the same power sliding door problem, not closing properly and opening by itself. It is out of warranty now. Please suggest what are my option and do you think it would be under recall on this issue. Any help /opinion is appreciated. Thanks
#49 of 51 Re: Sliding doors issue [rsind]
Dec 31, 2011 (4:02 am)
Hi, your entourage is on a recall so a Hyundai dealership is responsible for repairing the sliding doors at no cost to you. I wouldn't wait too long to schedule the repair; I made that mistake and drove around for a day with the doors bungee strapped to hold them closed. Best of luck to you. Love my van again now that the doors are repaired!
#50 of 51 Re: Sliding doors issue [msutch]
Jan 03, 2012 (8:45 pm)
Thanks very much for reply. I did go to the dealership and they replaced the faulty door at no cost. I hope this works now. Thanks again for the reply and providing the information.
#51 of 51 Re: Sliding doors issue [rsind]
Jul 28, 2012 (11:08 am)
Does anyone have information on a recall for 2007 Entourage power sliding doors? Much thanks!!
I've been dealing with this issue for the last 6 months to a year because my bumper to bumper warranty is expired. Would love to have this repaired.