Last post on Dec 03, 2013 at 5:42 PM
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Toyota RAV4, SUV
#101 of 176 Oil consumption & TSBs
Apr 11, 2013 (1:56 pm)
My confusion regarding this and other issues regarding 'known problems' by auto manufacturer's is why are we only notified about recalls and not all the TSB's (Technical Service Bulletins)? We have been loyal Toyota owner's since 1973, 3 used and 4 new. All have served us well and other than routine maintenance, done with due diligence, oil changes and simple stuff done by myself, we've remained loyal. We converted my parents and 5 siblings and spouses to Toyota lovers, as well! Our last purchase was our 2006 Toyota RAV4. About a month ago, with recall notice in hand, I visited the nearest Toyota dealership for recall repair. Since we've not had any issues with the vehicle, and I do all my own oil changes and any other simple stuff, never needed to seek one out. They told me when repair work was finished, that they needed to add oil. Then proceeded to tell me they wanted to do the monitoring, and went to explain why and what may need to be done in the event of excessive oil consumption. Really? We all should have been notified of this, and any other issues whereby a TSB had to be issued. We pay a lot of money for the car and the technology that goes into it. We should be given the same information the dealerships receive in order to have the repair done with a Toyota dealership, or a facility of our choice. To force car owners back to the dealership isn't fair, even a hardship for many. This is so wrong, on so many levels.
#102 of 176 Re: Oil consumption & TSBs [alittle2late]
Apr 12, 2013 (11:34 am)
Hello everyone. Sounds like Houston (or Toyota) we have a problem!
I'm an owner of a 2006 Rav 4, 4cylinder engine. I service my car regularly at the Toyota dealership here in Seattle. I service it every 5000 miles, where about a year ago i started noticing the oil light coming up after 3000 miles from my last service. There was no indication for oil leak so i was buffled. In my next oil change i mentioned it to the Toyota service man. At the time they looked for leaks, found none and told me to come back for a 120k mile service where they will look better. At the 120k mile service they again didn't find anything. At that time they recommended the oil consumption test. (what a joke!!!!) after coming regularly every 1000 miles for 6 months they told me that my car burns too much oil (3qrt every 1000 miles) and needs an engine re-haul! In my opinion, these were all buying time tacktics on Toyota's end. Now my car is a year older with a lot more miles on it, so it diminshes the problem. They can now blame the problem on age and miles. The miles put us all pass the warrenty.
I've been talking with the dealership, but feel like i'm getting no where right now.
They quoted me $10,000 for re-hauling the engine, and $6500 for a used one!
So much for Toyota standing behind it's product.
Anyone knows a good lawyer?
#103 of 176 Re: Oil consumption & TSBs [seattle11]
Apr 14, 2013 (5:49 am)
Whoa! Your costs far exceed any figures I've seen quoted while researching this issue. I'm still going through the monitoring so haven't been given a cost to repair quote. The dealership said they have had good luck getting Toyota to pay a good percentage, thus far. However, we only have 71,000 miles.
#104 of 176 Re: Oil consumption & TSBs [seattle11]
Apr 15, 2013 (4:16 am)
My oil light never came on when the oil was low. It wasn't until my wife mentioned the light come on when she came to a stop, but it went off right away.
The manual even suggests that this may happen and that there is no need to worry, just address it right away.
When I checked the oil at that point, it didn't register on the dip stick. I bought oil thinking is was just under the point of touching the dip stick but was shocked when it actually took 4 quarts. That means it was dry and the light didn't stay on!
So, not only did my RAV burn oil but the monitoring system didn't do anything to warn the operator.
I hope that someday Toyota will take responsibility for this poor product. I too was a very happy owner until this happened. I had my oil changed regularly and I'll admit I may have driven past the 5000 mile mark a few times but to have an empty reservoir is totally ridiculous given the new technology. Even the oil manufacturers are improving the oil to the point that auto manufacturers are looking to extend required change intervals. In one article I read, Toyota was on the top of the list of manufacturers that support longer intervals. How can that be?
I'll say it again; Toyota had a design change for the 4 cylinder engine that involved pistons and rings. The TSB solution is to monitor and repair as necessary. The repair is to replace...you guessed it...the pistons and rings. BRILLIANT!
#105 of 176 Re: Oil consumption & TSBs [ravnmad]
May 02, 2013 (5:55 pm)
I noticed the exact same problem that you mentioned on May 2 2013 with oil light not coming on and monitoring system not picking up that the oil was low when i checked the dip stick it did not have a drop of oil on it. I drive a 2007 rav4. I took mine to the Toyota dealer ship they are going to do a 1200 mile oil consumption test. There is no reason why it should be burning that much oil. Is Toyota going to fix your problem? I have called the National Traffic and safety Administration and made a complaint. If they get enough people calling in making complaints they will do an investigation which could result in a recall.
#106 of 176 Re: Oil consumption & TSBs [mag75]
May 03, 2013 (6:38 am)
I already contacted NTSA, EPA (for combused oil polution) and JD Power and the local news station. Toyota will not take responsibility for this. It cost me the price of a replacement engine (>$5000).
I hope others have better luck getting support. I will never buy another Toyota. I know it's trivial compared to their annual sales but it's still one less sale I was going to make until this happened.
#107 of 176 Re: Oil consumption & TSBs [ravnmad]
May 04, 2013 (6:58 am)
Is it possible that not all vehicles with VINs listed will not have an issue with oil consumption? So far, first 1200 miles has shown no loss of oil.
#108 of 176 Re: Oil consumption & TSBs [ravnmad]
May 04, 2013 (9:14 am)
Sorry that you had to come out of pocket. My dealer paid for everything including a rental car for 7 days while it was being repaired.
I have since traded my 2008 Rav 4 and bought another Rav 4.
I think it depends on what dealer you have but I would continue to fight this because Toyota should be taking care of this.
#109 of 176 Re: Oil consumption & TSBs [lizzie07]
May 06, 2013 (4:31 am)
I suppose it's possible that some engines perform better than others because it's a mechanical tolerance that causes the blow through of oil.
I agree with lizzie07 in that a GOOD dealer would want to support their customer and push back to Toyota. In my case, the dealer made me feel like it was all my fault and that they didn't have a clue about this condition.
It seems that this happens more progressively as the vehicle approaches the 50-60k mile mark. Regardless, my oil light never came on but once and the reservoir was empty by then and the damage was done. Bottom line is that any vehicle that consumes oil that much with todays technology is just a poor design. In this case, Toyota realizes the design flaw but opts to pick and choose who they help starting with whether you had your vehicle seviced by Toyota or not (which is against the law according to the Magnuson Moss Warraty Act).
#110 of 176 Re: Oil consumption & TSBs [ravnmad]
by Stever@Edmunds HOST
May 06, 2013 (4:55 am)
"Before you say "hey, that's not fair" keep this in mind: why should the dealer offer any help on the manufacturer's behalf to customers that are not loyal to the dealer when having their vehicle maintenance performed? If you service your vehicle through an independent or aftermarket facility, what does the manufacturer owe you in terms of assistance?"
Different story if your vehicle is still under warranty.
The Secret Warranty
How Can a Technical Service Bulletin Help Me?