Last post on May 21, 2013 at 11:59 AM
You are in the Mazda CX-7
What is this discussion about?
Mazda CX-7, Engine, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#300 of 578 Complete engine failure at 62,000 miles
Nov 04, 2011 (1:03 pm)
It seems like 62,000 miles is a magic odometer reading for CX-7 engine failure. Our 2008 CX-7 experienced a complete engine failure at 61,996 miles. This failure occurred without any warning: the engine had not previously experienced any problems or made any unusual noises, no indicator lights had signaled a problem, and we had made oil and oil filter changes in accordance with the maintenance schedule. The failure created an extremely dangerous situation, as the car lost power and this meant that several critical functions, most notably, the steering, were severely compromised. Our local Mazda dealer (not the one we bought it from) reported that the piston in the number 2 cylinder had failed damaging the engine beyond repair. The dealer did not find sludge and because we had all our oil change records, the question of proper maintenance did not come up, though this was the first thing we were warned about when we contacted the Mazda customer service line.
After two weeks of "waiting to hear from corporate" we were told that Mazda would pay 50% of the cost of installing a new engine. We asked to speak to the district manager who had made this decision and we were told flat out that we would not be allowed to do so. From reading several other of the posts on this site, I can only conclude that we fairly fortunate, but our portion of the bill plus towing charges and the cost of a rental exceeded $5,000! I suspect that if our dealer had not pushed hard on our behalf, we would have been left responsible for the entire cost.
Although our car was just outside of the warranty mileage, the car was less than 3.5 years old at the time of engine failure. Moreover, the engine failure was clearly due to a manufacturing defect and not to any negligence on our part. We have seen numerous reports of engines failing prematurely on 2007 and 2008 CX-7s on this site and several others, so this does not appear to be an isolated incidence but rather reflective of a design or manufacturing problem. Every mechanic or forum that we have consulted has indicated that modern engines driven under normal conditions, as ours is, simply do not fail at around 60,000 miles.
We are disappointed that Mazda did not pay for more of the repair. We have heard of other instances in which the manufacturer of a just-out-of-warranty vehicle that had a major engine failure paid most of the cost when the problem was not due to customer negligence. Recently Mazda was featuring a lead story on its website about how a Mazda 6 was driven one million miles and how Mazda stands behind the reliability of its vehicles but I guess that is only a PR line. We are also concerned about the safety risk to others who may experience a failure similar to ours. I raised this issue with someone I was finally able to talk to at Mazda and got absolutely no response.
Count us in if a class action law suit develops.
#301 of 578 Re: Complete engine failure at 62,000 miles [alukauskas]
Nov 05, 2011 (9:43 am)
"..heard of other instances...paid most of the cost..."
The other instances probably involved truly random failures and therefore the overall "payout" level, extending the warranties, was projected to be minimal. On the other hand since it appears with Mazda this is the result of a major design flaw so they have the Stonewalls "up" rather then incur the MASSIVE costs.
#302 of 578 Re: Complete engine failure at 62,000 miles [alukauskas]
Nov 09, 2011 (8:13 am)
Hey guys! I've been posting this for a while, but guys please listen...
You must report this with the National Highway Traffice Safety Administration! I have checked on the website and there is only one other report on the website other than mine about the issue with Mazda CX7's.
To file a formal complaint with us, the NHTSA – National Highway Traffic Safety Administration. Please click on the following link or paste the web address into your browser to file a complaint.
Click on the Vehicle Complaint form and complete it online. You can also see complaints others have made.
In the filing the complaint, please have your VIN handy and please include as much detail as possible regarding your incident / experience with the turbo engine shut down.
This is the only way we can get this car recalled and do not have to come out of so much money to do so.
You can also file the complaint by phone to (888) 327-4236.
There is power in numbers! Please do this today if you have not done so already!
#303 of 578 Re: Complete engine failure at 62,000 miles [bsmith1980]
Nov 09, 2011 (8:44 am)
Thank you bsmith. I was actually searching at one point for that link. Just finished my entry with NHTSA.
alukauskas, please take 2 minutes (literally, just have your vin number handy. it's on your insurance card if you have that) to file out the on-line form, and anyone else out there. Two entries/postings isn't going to get this vehicle recalled.
#304 of 578 Re: Complete engine failure at 62,000 miles [nowwhat1]
Nov 09, 2011 (3:37 pm)
Hi nowhat1 and bsmith1980,
I filled out a complaint a few weeks ago - someone else on this forum mentioned the NHTSA in an earlier post. I just checked and it is listed second under the 2008 model year. I hope someone at NHTSA sees that if you combine the complaints for the 2007 and 2008 CX-7 there are quite a few engine issues reported. Any ideas on how to get the agency’s attention? Has anyone tried calling? I am certainly willing to do so – I would just like to make my call as effective as possible.
#305 of 578 Re: Complete engine failure at 62,000 miles [bsmith1980]
Nov 09, 2011 (6:54 pm)
I also submitted a complaint for my 2007 CX-7. Thanks for the info!
#306 of 578 Re: New to the Party [gpezza20]
Nov 11, 2011 (12:38 pm)
I have a 2007 cx7 62000 miles was just told my turbo needs to be replaced and my dealer said it has going mazda to agree to paying half the parts ,He told me it will be 1300 what do you think
#307 of 578 Re: New to the Party [kathgeo43]
Nov 11, 2011 (12:51 pm)
FYI... I HAD TO REPLACE ON MY OWN THE FOLLOWING WITHOUT MAZDA DEALERSHIP OR ANYOTHEM . THEY ARE OUT TO GET US ALL MAZDA HAS NOT STOOD UP TO THE PIECE OF SH>> VEHICLE THEY MADE. I HAVE A 2007 MAZDA, A/C WENT OUT FROZE THE ENGINE $ 1250.00.....TIMING CHAIN BROKE DAMAGED VALUE GASKET. MAZDA WANTED TO CHARGE ME TO REPLACE/FIX ENGINE $7500.00. HAD MY MECHANIC WHICH HAS THE MACHINES AND TOOLS TO FIX ANY MAZDA COST ME $3200.00. TURBO WENT OUT TO REPLACE TURBO AT DEALERSHIP COST $1,195.00. THEY ARE RIPPING YOU OFF FYI...FYI... DONT TRUST THEM. MAZDA CAN ONLY REPLACE THE TURBO. I HAD A CAR NOTE STILL AT $17,000. HAD TO PUT IN OVER 8,000. CASH OUT OF MY OWN POCKET PIECE OF CRAP CAR FIX IT AND GET RID OF IT, BECAUSE OF THE ISSUES WITH THE 1ST 2007 ARE THE 3 ISSUES THAT I HAD TO FIX.....
#308 of 578 Re: Complete engine failure at 62,000 miles [alukauskas]
Nov 22, 2011 (10:12 am)
You should have purchased an extended warranty?
#309 of 578 Re: Complete engine failure at 62,000 miles [ayarton]
Nov 22, 2011 (10:43 am)
In hindsight, obviously..... but who believes an engine will die at 62,000 miles. Modern engines usually last 2 or 3 times longer than that.