Last post on Nov 30, 2013 at 10:43 AM
You are in the Mazda CX-7
What is this discussion about?
Mazda CX-7, Engine, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#295 of 608 Another Victim
Oct 24, 2011 (10:26 am)
Yup, Saturday, driving down the road and my lovely 2007 CX-7 with all of 62,000 miles on it decides to stop running. Had it towed to the mechanic and they say cam shaft but after reading these posts, I don't believe it. What they did admit is that they can't handle it. It's an engine replacement that will be needed.
So, there it sits until I can figure out what to do with it. Have no energy remaining to fight with Mazda about it. Any updates on the class action suit?
#296 of 608 Re: CX -7 engine problems [bsmith1980]
Oct 30, 2011 (2:09 pm)
Did anything ever come of your lawsuit against Mazda? Currently dealing with them and my car, with all of 62k for miles on it. I'm about to start a letter to them to accompany my "maintenance records" they are requesting. Would be curious if anything further is going on with this though.
#297 of 608 Re: Lawsuit [boogitybop]
Oct 30, 2011 (2:10 pm)
Any luck with the St. Louis lawyer? Currently have the same problem at 62k miles.
#298 of 608 Re: Lawsuit [boogitybop]
Nov 02, 2011 (3:56 pm)
Just started dealing with the engine "sludge" issue. My car doesn't even have 30,000 miles on it! I bought it preowned, not even 5 months old, so I was assuming mazda would say it was my fault. The dealership I bought it from did put a warranty on the powertrain but now they are arguing with Mazda that its their job to fix it! In the mean time my car is sitting in pieces while they aregue over sho pays! I have never had such an issue with a company upholding a warranty. I owned 2 Hyundai's and there was never a question who had to pay to fix and it was done in under 1 week no matter what the issue!
Mazda is full of their own SLUDGE!
Once that car is fixed its gone!
Let me know if you need help in this suit they give car makers a bad name!
#300 of 608 Complete engine failure at 62,000 miles
Nov 04, 2011 (12:03 pm)
It seems like 62,000 miles is a magic odometer reading for CX-7 engine failure. Our 2008 CX-7 experienced a complete engine failure at 61,996 miles. This failure occurred without any warning: the engine had not previously experienced any problems or made any unusual noises, no indicator lights had signaled a problem, and we had made oil and oil filter changes in accordance with the maintenance schedule. The failure created an extremely dangerous situation, as the car lost power and this meant that several critical functions, most notably, the steering, were severely compromised. Our local Mazda dealer (not the one we bought it from) reported that the piston in the number 2 cylinder had failed damaging the engine beyond repair. The dealer did not find sludge and because we had all our oil change records, the question of proper maintenance did not come up, though this was the first thing we were warned about when we contacted the Mazda customer service line.
After two weeks of "waiting to hear from corporate" we were told that Mazda would pay 50% of the cost of installing a new engine. We asked to speak to the district manager who had made this decision and we were told flat out that we would not be allowed to do so. From reading several other of the posts on this site, I can only conclude that we fairly fortunate, but our portion of the bill plus towing charges and the cost of a rental exceeded $5,000! I suspect that if our dealer had not pushed hard on our behalf, we would have been left responsible for the entire cost.
Although our car was just outside of the warranty mileage, the car was less than 3.5 years old at the time of engine failure. Moreover, the engine failure was clearly due to a manufacturing defect and not to any negligence on our part. We have seen numerous reports of engines failing prematurely on 2007 and 2008 CX-7s on this site and several others, so this does not appear to be an isolated incidence but rather reflective of a design or manufacturing problem. Every mechanic or forum that we have consulted has indicated that modern engines driven under normal conditions, as ours is, simply do not fail at around 60,000 miles.
We are disappointed that Mazda did not pay for more of the repair. We have heard of other instances in which the manufacturer of a just-out-of-warranty vehicle that had a major engine failure paid most of the cost when the problem was not due to customer negligence. Recently Mazda was featuring a lead story on its website about how a Mazda 6 was driven one million miles and how Mazda stands behind the reliability of its vehicles but I guess that is only a PR line. We are also concerned about the safety risk to others who may experience a failure similar to ours. I raised this issue with someone I was finally able to talk to at Mazda and got absolutely no response.
Count us in if a class action law suit develops.
#301 of 608 Re: Complete engine failure at 62,000 miles [alukauskas]
Nov 05, 2011 (8:43 am)
"..heard of other instances...paid most of the cost..."
The other instances probably involved truly random failures and therefore the overall "payout" level, extending the warranties, was projected to be minimal. On the other hand since it appears with Mazda this is the result of a major design flaw so they have the Stonewalls "up" rather then incur the MASSIVE costs.
#302 of 608 Re: Complete engine failure at 62,000 miles [alukauskas]
Nov 09, 2011 (7:13 am)
Hey guys! I've been posting this for a while, but guys please listen...
You must report this with the National Highway Traffice Safety Administration! I have checked on the website and there is only one other report on the website other than mine about the issue with Mazda CX7's.
To file a formal complaint with us, the NHTSA – National Highway Traffic Safety Administration. Please click on the following link or paste the web address into your browser to file a complaint.
Click on the Vehicle Complaint form and complete it online. You can also see complaints others have made.
In the filing the complaint, please have your VIN handy and please include as much detail as possible regarding your incident / experience with the turbo engine shut down.
This is the only way we can get this car recalled and do not have to come out of so much money to do so.
You can also file the complaint by phone to (888) 327-4236.
There is power in numbers! Please do this today if you have not done so already!
#303 of 608 Re: Complete engine failure at 62,000 miles [bsmith1980]
Nov 09, 2011 (7:44 am)
Thank you bsmith. I was actually searching at one point for that link. Just finished my entry with NHTSA.
alukauskas, please take 2 minutes (literally, just have your vin number handy. it's on your insurance card if you have that) to file out the on-line form, and anyone else out there. Two entries/postings isn't going to get this vehicle recalled.
#304 of 608 Re: Complete engine failure at 62,000 miles [nowwhat1]
Nov 09, 2011 (2:37 pm)
Hi nowhat1 and bsmith1980,
I filled out a complaint a few weeks ago - someone else on this forum mentioned the NHTSA in an earlier post. I just checked and it is listed second under the 2008 model year. I hope someone at NHTSA sees that if you combine the complaints for the 2007 and 2008 CX-7 there are quite a few engine issues reported. Any ideas on how to get the agency’s attention? Has anyone tried calling? I am certainly willing to do so – I would just like to make my call as effective as possible.