Last post on Jul 14, 2010 at 10:14 AM
You are in the Toyota Yaris
What is this discussion about?
Toyota Yaris, Interior, Hatchback
#34 of 54 Re: Toyota Yaris bad smell (mold and mildew) [renenwetet]
Jun 22, 2009 (10:39 am)
I am having a similar problem. Called Toyota, and also created a "case." (#0906130016) I told them about your previous case number above, and they said that they do not add complaints to a particular case number. They simply create a new case number for each new complaint.
I have a 2007 yaris hatchback. I have taken the car into the dealership three times now, because the A/C drainage would clog with "leaves" and drop water into the interior of the car. Now (the third time) the A/C doesn't work at all. I've been told that I don't have a cabin air filter, which is allowing debris into the A/C evaporator. This caused the blow motor to burn out. I am also being told that this is not covered under warranty! The reason given is because the dealership is not responsible for foreign debris. I must live in an area with an abnormal amount of dust and debris in the air, they say. I live in the suburbs of Northern Virginia, it must be the sand dunes in the WalMart parking lot. Again, even though I've had the same problem three times in two years, this is the first I've heard of the cabin filter.
I hope others with this problem will raise complaints. The A/C is complete shot, over $500 in repairs, and the carpet is ruined in a car that is less than 2 years old. Then I'm told that even though the problem is that I don't have a filter (which was never installed) and that this problem is not covered under the warranty. "Its the same as when you get in a car accident, you can't expect us to pay for it, can you?" Is what I was told by the dealership...
Funny, I don't buy that logic. (and I'll never again buy a Toy.)
#35 of 54 Re: Toyota Yaris bad smell (mold and mildew) [verlierer]
Jun 23, 2009 (8:08 am)
I think that if I had the problem caused by lack of a cabin air filter on my Yaris (which I don't on my 2007 Yaris hatchback), I would probably break down, go on Ebay and spend the $15 including shipping, it would take to buy one for my car.
#36 of 54 Re: Toyota Yaris bad smell (mold and mildew) [verlierer]
Jun 23, 2009 (10:27 am)
I think I would fight this one a while longer. If I was told that the reason for massive expensive failures was caused by lack of a cabin filter which Toyota has chosen to not install in US Yarii and is not even suggested in the owners manual, and also has been driven in a normal environment, I would elevate it to the top of Toyota if necessary. If I got no satisfaction I would hit the BBB, my state attorney general, and any of the independent auto quality companies to include JD Power and Consumer Reports.
If I was in your situation and eventually got no satisfaction, I also would never buy a Toyota again. Support the customer or become the next GM or Chrysler.
#37 of 54 Re: Toyota Yaris bad smell (mold and mildew) [bamacar]
Jun 23, 2009 (10:35 am)
Thanks for the replies!
Yes, I definitely will be installing the filter. My owner's manual doesn't mention anything about the cabin air filter being a possible problem for the A/C. If I had known, of course I would have gotten one.
I do plan on talking to BBB, etc about this, but to be fair, the conversation hasn't gone past my local dealership, at this time.
#38 of 54 Re: Toyota Yaris bad smell (mold and mildew) [verlierer]
Jun 23, 2009 (10:54 am)
Good luck and let us know how things progress.
#39 of 54 Cabin Filter
Jun 28, 2009 (4:03 am)
I am getting ready to buy 2 yaris and was wondering if I install the cabin filter if it will take care of this problem. Is this something a person can do themselves or would a Toyota service person have to install.
#40 of 54 Re: Cabin Filter [frosty8]
Jun 29, 2009 (4:24 pm)
Hello everyone. Thanks for the heads up on the leaf/mold problem. Been looking at the Yaris as a replacement for higher mileage fleet units. Does not matter what you buy, there are times you have to go back and redesign something. We plan to rent one for a week before buying the first one, but we count on feedback from those who have already bought.
Mold is clearly getting in from rotting stuff. Keeping leaves cleaned out from the outside vent system is the answer. If we buy, it will go to our shop immediately for screens to be made and installed. Not uncommon for those vent openings to be under sheet metal or plastic cowl vents. I have even seen them inside fender wells!
As a note, cabin air filters did not come out until recently. If you can install one, do. It is easier to replace one than to have to rip out a clogged evap core and pay someone like me a ton of money to do so!
#41 of 54 Re: Toyota Yaris bad smell (mold and mildew) [bamacar]
Jul 05, 2009 (8:51 pm)
I do have the same issue with my 07 Yaris I took for the car to Northridge Toyota The third time on June 5th 2009 They want to charge me because my car is over 52,000 my warranty is up and they told would charge me to diagnostic fee for the same issue on the car has been repaired under the warranty twice.I declined,and
I escalated to Toyota Motors They get in the same position as the dealers saying the following : The dealership determined that the failure was not a factory defect rather it is a customer related problem. Mr XX is leaving his car in a unprotected area. The drain hoses for the a/c on his Yaris are being plugged by foriegn debris causing the water to back up in the evaporator and is causing the leak into his vehicle. He was told on both occassions that this is not a warrantable issue outside influences are not covered by Toyota. On his two previous appointments the debris was cleaned out of his vehicle as a Goodwill gesture from Northridge Toyota and the Factory. He has complained to Toyota Motor Sales and Toyota has turned him down for any Warranty assistance. Mr XX Yaris is now out of the Factory Warranty.
Knowing that I went to different Dealership : Thanks to service Advisor and his mechanic explained me the issue why it get debris inside the a/c box I understood clearly is a manufacturer issue because if you put anything in your glove compartment when you have the A/C button in circulation mode the A/C Box sucks air inside of the box causing with the time the drain plug be clogged and the fluid will leak inside the passenger side under the carpet.In order the A/C drain plug don't get clogged you can't put anything inside the glove compartment.
This is Lemon issue affecting most of the Toyota Yaris Hatchback 07-up
If you guys get the same issue as my self hit me up for legal referal against Toyota Motors.
#42 of 54 Re: Toyota Yaris bad smell (mold and mildew) [tenaz]
Jul 06, 2009 (6:48 am)
Hmmm, mold and mildew can be real problems here in the south.
Our sale is currently in a suspense mode, ink has not hit the paper yet. We did advise parts we want the complete service manual set for our shop: not that I want to do their warranty work on my car!
Hopefully they have resolved this issue for 09: I think I will inquire a lot more carefully for we close this deal.
Thanks for the heads up.
#43 of 54 Re: Toyota Yaris bad smell (mold and mildew) [tenaz]
Jul 08, 2009 (9:22 am)
Okay, I had some time recently to look at the new Yaris on the lot to see what I could see about this issue.
Comparing the cowl vent right below the windshield, I noticed the Yaris does not have a screen under it like the other models do. Talking to parts department, the exploded view does not indicate that it has a screen at all. That makes this car very prone to getting leaf and other trash into the a/c vent system. Also, many cars have been made this way in the past! I recall old Volkswagens to be that way.
After seeing this, I would do the following. Remove the cowl plastic vent and glue a piece of nylon screen material inside it. I suspect silicone will work as a glue. Clothes pins make nice clamps for little projects like this. Test the silicone first on the inside to make sure it will stick to the plastic. Allow it to set up for 24 hours then replace. Total repair time will be about 48 hours. 24 hours to allow testing of your glue material.
With or without that screen, I have seen many people allow trash to build up around that vent. This causes nothing but problems long term. Keep that screen/vent cleaned out. Avoid parking under shedding trees. That is tough for those of us who love trees. Otherwise, cover that vent up, install a screen whatever.
They tell me that the 09 has an optional cabin air filter available: I recommend you get one to keep junk out of the evap core that comes from the cabin area.
We all already know about the sprays that "make it smell better." But the best action here is prevention. Oh, it also pays run outside air at times to dry that evap box out.