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Hyundai Santa Fe Audio and Rear Seat Entertainment problems

35 messages,  Last post on Nov 10, 2009 at 7:34 PM

You are in the Hyundai Santa Fe Forum. Your Hosts are steve_ & tidester

What is this discussion about? Hyundai Santa Fe, SUV


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#4 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [mazy] by jnt
Feb 07, 2008 (7:16 pm)
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Replying to: mazy (Feb 02, 2008 11:51 pm)

I do not think you can personally fix this problem. Only Hyundai dealer could do it. They probably have similar complaint on similar vehicle and Hyundai engineers may know how to fix it if they feel this is serious problem for customer satisfaction. Hyundai is well known to care about customer complaints.
 
Generically for problem like this, they have to suppress the noise source so that it does not get coupled to the Audio System. Band-aid could be adding Ground trap and/or filter to radio or Amplifier.
 
And BTW, sometimes your add-on electronics could cause Electrical Interference too. Such things are noisy GPS module, Inverters (they are all noisy), PC. But normally they are jamming radios, not your CD. If the problem is a function of vehicle ignition on or off, then it is more likely the vehicle itself is at fault
 
jt
#5 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [mazy] by wevk
Feb 26, 2008 (4:20 pm)
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Replying to: mazy (Jan 23, 2008 5:11 pm)

Our 2007 Santa Fe has the same issue. Dealer said "they all do it"
How do you contact Hyundai for a better answer?
 
WVK
#6 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [wevk] by wevk
Feb 28, 2008 (5:30 am)
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Replying to: wevk (Feb 26, 2008 4:20 pm)

I posted this issue in "alt.autos.hyundai" and got the following response from a Hyundai Tech:
 
I've not seen any complaints of this and have not noticed it, so I don't
know whether it's outside my hearing range.
 
If this is indeed a situation where they indeed all do it, it would
probably require an engineering solution on Hyundai's part. The
discussion in the Edmunds forum seems to be on point. I'd expect the
radio and antenna shielding would be well-grounded, so any engineering fix
would most likely involve some sort of in-line filter for the antenna
cable.
 
Start with the dealer. Make them aware of the issue and have them check
the vehicle. If they have difficulty repairing, they're likely to call
technical assistance. If they believe it to be normal they're likely to
take no further action. You'll want the dealer to call technical
assistance in either case. If technical assistance tells them it's
normal, there's nothing more the dealer will be able to do. Technical
assistance may also propose a solution or report that one is coming but
not ready yet.
 
If the above doesn't solve the problem, make a complaint to Hyundai
consumer assistance. While making the complaint still won't guarantee a
fix, it'll at least make sure Hyundai is aware of the problem. The more
people that call with the problem, the more likely it is that the problem
will be addressed.
#7 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [mazy] by bobad
Feb 28, 2008 (8:58 am)
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Replying to: mazy (Jan 23, 2008 5:11 pm)

Is the sound constant, or does it change pitch with engine RPM?
 
If the pitch goes higher with engine RPM, it's most likely the alternator.
#8 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [mazy] by mazy
Feb 28, 2008 (7:03 pm)
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Replying to: mazy (Jan 23, 2008 5:11 pm)

The sound is the same no matter the rpm. Hyundai is not doing anything to fix the dvd or high pitched sound after a month of my complaining. If you have this problem contact jason at hyundai consumer affairs. He probably won't do anything but it would be nice to have some help on this issue.
#9 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [mazy] by wevk
Feb 29, 2008 (10:29 am)
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Replying to: mazy (Feb 28, 2008 7:03 pm)

Got a contact # for Jason?
#10 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [wevk] by steve_ HOST
Feb 29, 2008 (11:07 am)
Reply

Replying to: wevk (Feb 29, 2008 10:29 am)

How do I contact Hyundai Motor America?
#11 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [mazy] by journey01
Mar 09, 2008 (4:02 pm)
Reply

Replying to: mazy (Jan 23, 2008 5:11 pm)

I have been complaining to Hyundai corporate about this issue ever since I got the car in february 2007. (over a year) I have been told that they are aware of it, but don't know what is causing it. They have no ETA for a solution.
 
Also, everyone should know that the stereo is on a different warranty than the 5 year bumper to bumper. I was told that it's 3 year, 30k miles. That's an issue for me because I've already driven over 20k miles in the year that I've owned the car.
 
I'm still contemplating what to do about this, but am seriously considering taking action under my state's Lemon laws as I am nearing the end of my warranty.
 
This issue only occurs in the Santa Fe Limited models with the upgraded audio system, which really pisses me off because a base model car sounds better than mine.
#12 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [journey01] by wevk
Mar 13, 2008 (3:47 pm)
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Replying to: journey01 (Mar 09, 2008 4:02 pm)

"I have been complaining to Hyundai corporate about this issue ever since I got the car in february 2007. (over a year) I have been told that they are aware of it, but don't know what is causing it. They have no ETA for a solution."
 
I would also like to complain to corporate, do you have a contact there whom I could pester?
#13 of 35
Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [wevk] by journey01
Mar 14, 2008 (1:22 am)
Reply

Replying to: wevk (Mar 13, 2008 3:47 pm)

Hyundai Consumer Affairs
10550 Talbert Ave
Fountain Valley, CA 92708-6031
 
My letter sent to the above address actually got Hyundai to call me back. (Although it was only to tell me that they were working on it...)

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