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Hyundai Santa Fe Audio and Rear Seat Entertainment problems

35 messages,  Last post on Nov 10, 2009 at 7:34 PM

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#26 of 35 Re: Audio and Rear Seat Entertainment problems with 2007 santa fe [shawnt] by jta Jan 16, 2009 (3:00 pm)
Replying to: shawnt (Jan 08, 2009 5:19 am) I have an '07 Limited with the Infinity system, and I have the DVD problem, but thankfully I do not have the audio problem. It seams to be dependent on the DVD. I have several that play just fine, and I also have several that won't play at all. So, it might be an issue that is difficult to diagnose back at the "home office". As far as the dealers being knowledgeable enough to find a fix.....GOOD LUCK! I have found most dealers to be uneducated and uninformed. Most of the repair techs are what I call parts changers. If you can tell them what's broke, and it's not an intermittent problem, you home free. Have a problem that's a bit of a grey area, you'll be SOL.   The techs these days don't want to spend time trying to find and diagnose problems, that is even "if they can". Things may have changed, but I know techs used to get a bonus based upon the # of "booked" hours. IE....They may work 40 hours a week, but a good tech can book 60-80 hours of repairs. That meaning, lets say Hyundai allows (for warranty repairs) and/or charges customers for 1 hour labor, for a repair, and the repair gets done in 30 min, that tech booked 1 hour of work or 30 extra minutes. So you see, there is no longer any incentive to spend the extra time require to diagnose the tough problems. While some of you may have also found (though you were not told) at times that your vehicle was "put to the side" while other vehicle were worked on before yours. They wanted to get as many repairs booked as they could, before they "waisted" time trying to find your problem, which isn't described in a TSB.   Thus is the sad state of automotive repair. I am fortunate that I have excellent diagnostic skills, and don't need to rely on my dealer as much. I am however at their mercy for all warranty repairs, of which a lot of the time I need to diagnose before I bring it in.   The audio issue is definitely a ground loop issue. It might not be directly caused by the external amp, but the amp is picking it up. It is possibly also being introduced by the radio itself ?
#27 of 35 Re: '08 Santa Fe Limted FWD radio seems fine [evwahoo] by denvertrakker Jan 17, 2009 (4:43 pm)
Replying to: evwahoo (Nov 01, 2008 5:17 am) Just for fun, I did some research to see if there's been a TSB issued on this problem, and there hasn't. To me, this means one of two things: either too few occurrences have made it to NHTSA, or Hyundai still hasn't a clue as to what's going on. I'd bet on the former - people, if you have this problem and the dealer is no help, file a complaint with the NHTSA. If enough people complain about it to the government, something WILL get done. I remember some years ago how awful the headlights were on my wife's Dodge Stratus, the dealer was no help, then lo and behold six months later there was a TSB on the headlights and the dealer replaced them with improved ones for free. Granted, that's a safety issue and this isn't, but still.... Replies to this message: torscotty (Jan 26, 2009 11:03 am) iwonder3 (Feb 04, 2009 2:19 pm) denvertrakker (Feb 04, 2009 6:07 pm)
#28 of 35 Re: '08 Santa Fe Limted FWD radio seems fine [denvertrakker] by torscotty Jan 26, 2009 (11:03 am)
Replying to: denvertrakker (Jan 17, 2009 4:43 pm) Hello. Has anyone heard anything further on this issue. I too have the problem in Canada on my Limited as have others. I have been searching this and other boards and posting messages but no one offers any solution only speculation. In fact I believe on this board someone said they got it fixed through the dealer but still no one has posted the solution. Only when we have the solution can we go to our dealers and tell them what to do. For now I can only assume that everyone is just living with the problem. Unless there is a definite fix I don't want the dealership poking around, plus it seems some people can hear it more then others so trying to have other hear the sound can be frustrating. I have enough "other" problems with my car that are noticable I need to get fixed...... Replies to this message: iwonder3 (Feb 04, 2009 2:19 pm) denvertrakker (Feb 04, 2009 6:07 pm)
#29 of 35 Re: '08 Santa Fe Limted FWD radio seems fine [torscotty] by iwonder3 Feb 04, 2009 (2:19 pm)
Replying to: torscotty (Jan 26, 2009 11:03 am) Just got on-line and searched for anyone having problems with their FM signal dropping to monotone??? I have a 2007 Santa Fe 3.3 with the standard radio and just off the phone with Hyundai Canada. Dealt with a very nice lady on this issue but bottom line - I have to live with the "feature" of the radio dropping to monotone. If I want, I can on my own expense, replace it. Any others wish to share their experience and what resolution, if any, have you received? Replies to this message: denvertrakker (Feb 04, 2009 6:07 pm)
#30 of 35 Re: '08 Santa Fe Limted FWD radio seems fine [iwonder3] by denvertrakker Feb 04, 2009 (6:07 pm)
Replying to: iwonder3 (Feb 04, 2009 2:19 pm) Almost every FM stereo in cars today - OEM or aftermarket - has the "feature" of going from stereo to mono when signal strength drops below a certain level. The alternative is keeping the stereo signal, but with increasingly intrusive noise levels. The problem in the Santa Fe may be related to that stubby little antenna not having enough gain, coupled with a less-than-superlative front end on the stock radio. If I were annoyed enough by this (I'm not - I don't listen to over-the-air FM since I'm in a rural area 100 miles from anything), I'd consider an aftermarket stereo - specifically Pioneer, which for years has had the best FM front ends available. OTOH, depending on where you live, there may be NO solution - there certainly isn't one in the mountains of Colorado.
#31 of 35 No Picture on Rear Seat DVD by turtle100 Feb 15, 2009 (5:15 am)
I recently bought an 08 Santa Fe Limited with the rear seat entertainment system. I am unable to get any picture/video when trying to play a DVD, although the DVD sound is fine, and the menu displays on the RSE monitor (for brightness, contrast, etc.) appear fine. Just no picture.   Before I take this into the dealer, other than turning on the RSE power and inserting a DVD, is there anything else I need to get the video to display?
#33 of 35 Rear speakers revisited by majbach Jun 08, 2009 (11:08 pm)
OK, I can't seem to find these answers directly so here goes: For the stock stereo on a Canadian '08, are the rear speakers riveted in? And if so, are they a real bitch to replace? Are they 2-way or single cone? Here's why I want to know, I am looking to replace them with a 2-way pair of speakers that are more sensitive. I find the stock stereo to be just fine with the exception that I find the rear speakers to be very weak. I like to hear an even balance from the front to back but the rear speakers seem so soft in volume and bass that the only way to even hear them is to turn the fader to the rear so much that the front speakers lose their punch. I am hoping to find a pair of speakers that with a higher sensitivity so they will sound louder without having to amp up the signal. At the same time, I will attempt to tap into the rear wires for a self power low profile sub. However, if the speakers area real pain OR if they are decent speakers but rather the door mount sucks, I wont bother to try and replace them. Thanks a heap in advance!
#34 of 35 fix for high pitched whune in Santa Fe with Infinity by luvmysantafe1 Nov 10, 2009 (3:23 pm)
Hi Everyone. My 2007 Limited Santa Fe had a high pitched whine at low volumes. Turns out - they all do! Hyundai is aware of the issue and has no plans to do a re-caIl. I contacted Harmon International (owner of Infinity) and discussed the issue. After my conversation, the local dealer (Ed Voyles in Marietta, GA) contacted me and told that Infinity had contacted them with a solution. The wiring harness that contains the audio cables to the amplifier was inducing noise into the cables because Hyundai did not use shielded cables for the amplifier inputs. The fix consists or removing the passenger seat, the center console and the radio and running new shielded audio ires to the amplifier and separated from the wiring harness. The noise was nearly eliminated and I am very thankful because it was driving me crazy! (even if your repair man can't hear it, it is there unless it has been fixed. I hope this post helps someone! Replies to this message: wachsf (Nov 10, 2009 7:34 pm)
#35 of 35 Re: fix for high pitched whine in Santa Fe with Infinity [luvmysantafe1] by wachsf Nov 10, 2009 (7:34 pm)
Replying to: luvmysantafe1 (Nov 10, 2009 3:23 pm) Thank you so much for being persistent and getting it fixed. It is very helpful indeed!   We also had a bad experience with the CD changer going bad after only 5 months. The Ford/Hyundai tech that replaced it ended up mutilating the center console and all the trim around it. It was very unprofessional and I'm sure the installers at Best Buy would have done a much better job. I'm afraid to risk sending the car back to the dealer to have shielded cables installed.   My radio reception has degraded over the last month, so this replacement radio may be going bad too. Do you know what kind of wires they used between the radio and the amplifier so I can give the dealer this info if or when I need another replacement radio?   All in all, I am not very impressed by the performance and quality of the Infinity head unit/CD changer and Rear Seat Entertainment DVD player. Both the CD changer and RSE will frequently crash while playing back CD and DVD discs created on various PCs. I have a feeling one or both may be LG or other mass consumer unit re-branded as Infinity.

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