Ask the Car People.SM


Buick Enclave Leaks When It Rains

162 messages,  Last post on Apr 29, 2013 at 8:07 PM

You are in the Buick Enclave Forum.

What is this discussion about? Buick Enclave, SUV

Messages Page 8 of 17

#69 of 162 Leaky Enclave by sherislider

Feb 23, 2012 (10:36 pm)

I have a 2008 Enclave that I love...however, a leak problem has existed since soon after I bought it. At first, I thought it was my imagination, that smell, the unmistakable smell of wet carpet. I searched dilligently thinking it was in the rear, but to no avail. At that point, I made an appointment with Richard Carr Buick here in Waco and they tested it and could find no leak. Here in Texas we have been in a drought so not so much rain. As time went on and it did rain this past fall, I discovered that the floorboard on the passenger was wet under the mat. I took it back in and they tested all day and found no leak. As it was pouring last week, I got in my car and low and behold I could see where the water was leaking in the front! So I checked the back and saw it leaking there too. I now have an appointment on Tuesday, Feb. 28 to take it in. I too am concerned about mold as I often carry my grandchildren and I have health problems also. I can't help but worry that this will not be taken care of as I am out of warranty. Does anyone have any suggestions?

#70 of 162 Re: Leaky Enclave [sherislider] by gmcustsvcsarah

Feb 24, 2012 (8:19 am)

Replying to: sherislider (Feb 23, 2012 10:36 pm)
I see that you have an appointment on Tuesday; if you would like to set up a Service Request with us, please send an email to the address in my profile with: your name/Edmunds username, phone and address, last 8 digits of your VIN and current mileage, and the name of your dealership. It would also be helpful to perhaps include a link to this post as my coworker Christina answers the incoming emails from the forum and would not necessarily know the context.
 
Regards,
Sarah
GM Customer Service

#71 of 162 Re: Leaky Enclave [sherislider] by kentuckydad

Feb 25, 2012 (10:49 am)

Replying to: sherislider (Feb 23, 2012 10:36 pm)
Ms. Sheri,
 
I sympathize with your concerns. Unfortunate, GM was of no help to our family when we had the same leak problem in our Buick Enclave. Do to concerns about health risks and future electronic and mechanical failures, I traded my Enclave for a Nissan Armada. Disappointing flaw in an otherwise quality vehicle. Even more disappointing failure from General Motors to take responsibility and treat their customers fairly. Particularly, after relying on those same tax paying customers to bail them out and save their company just a short time ago! How quickly they forget. It is sad. Good luck to you in finding a solution to your problem.
 
Sincerely,
 
Ben (Kentuckydad)

#72 of 162 Re: Leaky Enclave [gmcustsvcsarah] by sherislider

Feb 27, 2012 (3:19 pm)

Replying to: gmcustsvcsarah (Feb 24, 2012 8:19 am)
Thank you so much for contacting me. Of course I would like to have a Service Request set up. My name is Sheri Slider Estes, my VIN # is 5GAER23788J153121, and my mileage is 86524. I had taken it in before my extended warranty expired, but the dealership was not able to find the leak. The dealership I am dealing with is Richard Karr Motors here in Waco, TX. I have driven Buicks most of my life,, as my family did and I really want to see this resolved. My next car was going to be an Enclave also, but I am not ready to buy yet. Please make me a satisfied Buick owner, as I have been in the past. The car smells so strongly of mold, it is sickening and I really do love this car. I have advised many people to buy Enclave and Buick and have been satisfied except for this! Thanking you in advance for your help! Sincerely, Sheri Slider Estes

#73 of 162 Re: Leaky Enclave [sherislider] by gmcustsvcsarah

Feb 28, 2012 (12:58 pm)

Replying to: sherislider (Feb 27, 2012 3:19 pm)
Good afternoon Sheri,
 
Thank you for giving me the opportunity to get a Service Request set up for you. For your records, that number is 71-1043589565. We already had you in our database, but if you would like to send us any updated contact information (address/phone), you can do so by email.
 
I spoke with your service department just as your car was brought in, and will be calling back tomorrow afternoon to see how the diagnosis goes. They hadn't had a chance to look into it quite yet.
 
I will be in touch with you tomorrow!
Sarah
GM Customer Service

#74 of 162 Re: Leaky Enclave [sherislider] by gmcustsvcsarah

Feb 29, 2012 (8:15 am)

Replying to: sherislider (Feb 27, 2012 3:19 pm)
Good morning Sheri,
 
The service manager at the dealership contacted me yesterday with an update, and said he was getting ready to call you as well. I want to allow him the opportunity to speak with you first - have you already connected?
 
Sarah
GM Customer Service

#75 of 162 Door Falling off and Water leakage! by savcarr

Mar 18, 2012 (9:36 am)

I have purchased a used 08 Buick Enclave. I have had it for a year now and within this year I am
constantly taking it back for the same reason. My front passenger door is dropping so it doesn't close right. And every time i wash my car I have water coming inside. I believe it has to be from the sunroof. The passenger side panel where the seat belt is, is all soaking wet. It starts to smell like mildew and i have 3 young children. I can't afford to trade it in and be unside down. Is there a way that I can have this issue fixed? The dealership that I bought it from is a Nissan Dealership and they are giving me a really hard time. I was first going to purchase a brand new suv from them but their sales associates reassured me that they would take care of any issue I expirenced and now they don't want to help! Can someone please help asap??

#76 of 162 Re: Door Falling off and Water leakage! [savcarr] by gmcustsvcsarah

Mar 20, 2012 (6:52 am)

Replying to: savcarr (Mar 18, 2012 9:36 am)
Good morning savcarr,
 
I'm sorry to read about the leaking problem you are having with your Enclave, and that your experience with your Nissan dealership hasn't been satisfactory. Depending on the approach you decide to take on repairing your vehicle, I wanted to offer my help in the following ways: I can look into recall or warranty information on your vehicle with the last 8 digits of your VIN, or I can also work with you through the process of having one of our GM dealerships take a look at this.
 
All the best,
Sarah
GM Customer Service

#77 of 162 LEAKING BUICK WITH FOUL ODOR by rocbroome

Apr 04, 2012 (8:25 pm)

I AM HAVING THE SAME ISSUES WITH MY 2009 ENCLAVE. I DISCOVERED I FOUL ODOR IN MY CAR ABOUT A MONTH AGO WHILE ON VACATION. WE LOOKED EVERYWHERE TO LOCATE THE CAUSE AND COULDN'T. BY THE TIME WE WERE HOME IT WASN'T AS STRONG. HOWEVER, THIS MORNING I DISCOVERED THE PASSENGER FRONT FLOOR IS SOAKING WET AFTER A HUGE RAIN STORM LAST NIGHT. I THEN IMMEDIATLEY CALLED TURAN-FOLEY AND THEY TOLD ME TO BRING IT IN AND THEY WILL CHECK IT OUT. I GET THERE AT 9AM AND EXPLAINED THE CAR IS STILL WET AND THE ISSUES I WAS HAVING AND HE SAID THAT MY WARRANTY HAS EXPIRED BY A MERE 2K MILES. AND FOR THEM TO DIGNOSE IT WILL COST 93.OO. REALLY... FIRST OF ALL I THOUGHT I HAD A 100K WARRANTY ONLY TO FIND IT IS A 50K AND THAT MY 100K MILE WARRANTY WAS A POWERTRAIN. . I TOLD HIM THAT ONE SIMPLY GOOGLE THAT THIS IN FACT IS A DEFECT IN THE VEHICLE AND SHOULD IN BE COVERED BY GM AND/RECALL. HOPEFULLY THE MOLD HASN'T SET IN AT THIS TIME I TOO HAVE CHILDREN AND I AM CONCERNED ABOUT THE POSSIBLE MOLD AND CORROTION AND ELECTRICAL ISSUES THAT MAY COME IN TO PLAY. I AM CONCERNED THAT I REALLY MADE A BAD CHOICE. I HOPE THAT I GET GOOD NEWS TOMORROW AND THAT GM STEPS UP TO THE PLATE. I AM EXTREMELY CONCERNED WITH THE AMOUNT OF COMPLAINTS ON HERE AND THERE HASN'T BEEN A RECALL AT THIS POINT. I OTHERWISE LOVE MY BUICK AND WE HAVE BEEN A GM FAMILY FOR YEARS. PLEASE FIX THIS...

#78 of 162 Re: LEAKING BUICK WITH FOUL ODOR [rocbroome] by gmcustsvcsarah

Apr 05, 2012 (6:21 am)

Replying to: rocbroome (Apr 04, 2012 8:25 pm)
rocbroome,
 
Looking forward to an update on what you hear from Turan-Foley today. Hopefully they'll be able to isolate the source of the leak.
 
All the best,
Sarah
GM Customer Service

Messages Page 8 of 17

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement