Ask the Car People.SM


Buick Enclave Leaks When It Rains

164 messages,  Last post on May 23, 2013 at 8:31 PM

You are in the Buick Enclave Forum.

What is this discussion about? Buick Enclave, SUV

Messages Page 7 of 17

#57 of 164 Re: Buick Enclave Water Leaks - mold [gmcustsvcsarah] by kentuckydad

Dec 27, 2011 (8:00 pm)

Replying to: gmcustsvcsarah (Dec 23, 2011 7:05 am)
Sarah,
 
I am having very similar problems with my 2008 Enclave CXL. We love this car and had previously no significant problems. On the 16th of November, 2011 we suddenly had a severe leak with a large amount of water showing up on the front passenger floorboards soaking the carpet. We immediately took the vehicle to our local GMC/Chevrolet dealership, Alex Montgomery in Campbellsville, KY. I have had little or no assistance from them in solving this problem. First, I was told they did not repair water leaks and they would require a local auto glass company handle this problem (They didn't even look at our car). Second, water leaks were not covered under any warranty even though we had purchased an extended manufacturer backed warranty in 2009. No mention was made of any problem with sunroof drain tubes or recalls. After following their instructions, we took the vehicle to a local auto glass company who told us the front passenger door was "sprung" and they had fixed it. Of course the next time it rained . . . they had NOT. Back to the dealership . . . . sent to an autobody shop who "fixed the leaky roof rack". Next time it rained . . . they had not.
 
Finally I placed a call to a friend in the used car business because we were contemplating trading this Enclave in for another used SUV. My friend tipped me off on the problems with the drain leaks and the recall. . . a quick google search and here I am.
 
All signs and symptoms fit perfectly with the other posts describing short or clogged drain tubes.
 
I also have two small daghters 3 and 4 years old. I am furious at the way I was brushed off by the our "trusted" dealership.
 
Please advise me as to my next step in resolving this problem. We've had water in the car 3 times now and I am very concerned about mold and health risks to my family.
 
Thank You,
 
Ben

#58 of 164 Re: Buick Enclave Water Leaks - mold [kentuckydad] by gmcustsvcsarah

Dec 28, 2011 (8:07 am)

Replying to: kentuckydad (Dec 27, 2011 8:00 pm)
I am very sorry to hear about the experience you've had in trying to get this leak repaired.
 
We can open up a Customer Assistance Case, through which we would need to work with either your current dealership or help you find a new dealership. Please send us an email with some more details so we can get the process started, including your name/user name on Edmunds, contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your preferred dealership (I see that you have been working with Alex Montgomery, but am not sure if you wanted to continue there).
 
We look forward to hearing from you,
Sarah
GM Customer Service

#59 of 164 water leaks...UGH! by jackiemom23

Dec 29, 2011 (7:17 am)

It makes me so angry to see this is an ongoing problem! I have owned a Buick Enclave 08 for about 2yrs now and it has been in the shop more times then I can count for AC and water issues. Every time I take it in they say no problem exsist or they dealer shop has a "power failure" and wasn't able to run the diagnostic tests to see what is wrong. I just want this vehicle gone!
I have 3 children and my oldest child has had multiple open heart surgeries and this vehicle is how I get him back and forth from doctors appts between Cleveland and Ann Arbor Mi. Most of the time we have no AC and if it rains the light above his head in the 3rd row drips on him....so frustrated!
 
Jackie

#60 of 164 Re: water leaks...UGH! [jackiemom23] by mickicd

Dec 29, 2011 (9:13 am)

Replying to: jackiemom23 (Dec 29, 2011 7:17 am)
You need to document everything! Every call, every visit to the dealership, etc. Then you need to file a report with the local Better Business Bureau. They will work with you on this. Eventually, a GM representative will contact you. Do NOT sign anything.

#61 of 164 leaks by mickicd

Dec 29, 2011 (9:15 am)

I had the leakage problem too and went through BBB to resolve it. It still isn't 100% and I suspect I have other issues due to the leakage from the beginning.

#62 of 164 Re: water leaks...UGH! [jackiemom23] by gmcustsvcsarah

Dec 29, 2011 (9:47 am)

Replying to: jackiemom23 (Dec 29, 2011 7:17 am)
I apologize that an already stressful time of year, especially with added complications of medical procedures, may have been made more so due to the concerns you are having with your Enclave.
 
We would like to get a Customer Assistance Case established for you, if you are interested. Please email us more information, including your name/Edmunds username, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
 
All the best,
Sarah
GM Customer Service

#63 of 164 Re: water leaks...UGH! [gmcustsvcsarah] by jackiemom23

Dec 29, 2011 (10:08 am)

Replying to: gmcustsvcsarah (Dec 29, 2011 9:47 am)
Sarah
 
Do you have an email address to where I send this information too?

#64 of 164 Re: water leaks...UGH! [jackiemom23] by gmcustsvcsarah

Dec 29, 2011 (12:51 pm)

Replying to: jackiemom23 (Dec 29, 2011 10:08 am)
Jackiemom23,
 
Please click on my Edmunds profile and you will find my email address on there.
 
Talk to you soon,
Sarah
GM Customer Service

#65 of 164 Re: Buick Enclave Water Leaks - mold [kentuckydad] by gulfport_mom

Feb 01, 2012 (10:12 am)

Replying to: kentuckydad (Dec 27, 2011 8:00 pm)
I am having the same problem with my 2009 Enclave of water leaking steadily from the passenger door onto the floor board when it is raining. I wanted to see if you had found a solution to this problem through your investigations?

#66 of 164 Re: Buick Enclave Water Leaks - mold [gulfport_mom] by gmcustsvcsarah

Feb 01, 2012 (11:35 am)

Replying to: gulfport_mom (Feb 01, 2012 10:12 am)
We're available to assist you as well, gulfport_mom, if you're interested. Please send us an email with more information (include your name/Edmunds username, the last 8 digits of your VIN, as well as your vehicle issue) and we'll look into this.
Regards,
Sarah
GM Customer Service

Messages Page 7 of 17

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement