Last post on Aug 02, 2013 at 1:13 PM
You are in the Nissan Xterra
What is this discussion about?
#148 of 202 Re: Let me know how it goes with the BBB [phin13]
by Stever@Edmunds HOST
Aug 18, 2010 (9:08 pm)
You can mark your email public in your Profile and other members will be able to see it. Or you can set up your CarSpace mail.
#149 of 202 Re: Let me know how it goes with the BBB [phin13]
Aug 18, 2010 (9:45 pm)
my e-mail is richsmitpacbell.net I tried to put it in my community profile, but I don't know if it took...
#150 of 202 Paperwork faxed to BBB
Aug 19, 2010 (11:32 am)
Just faxed off the paperwork to BBB, included some reports from NHTSA.gov and this forum reference manual clutch problems in Xterras. I called NHTSA ( www.safercar.gov ) and filed a safety complaint. They only have 3 other complaints in the data base at this time. Where ARE all you people ??? They will consider whether to open an investigation if the defect is severe enough. We need to send more reports !
My next step, after the BBB finds in favor of Nissan, is to write a formal letter to the president of Nissan North America describing the problem and requesting a fix. When his assistant sends me the nice, flowery letter politely telling me the vehicle is not defective, it is time to get the media involved.
How about this:
Park the Xterra on the public street right at the Dealership and put signs in the window telling people not to buy Nissan because of their customer unfriendly ways. With any luck, a reporter will show up before the cops haul me off and charge me with a misdemeanor ( I guess). Maybe I will call up the local press first ? BTW, my Xterra is yellow, just like a lemon. This could be fun.
#151 of 202 Re: Paperwork faxed to BBB [richsmit]
Aug 19, 2010 (8:21 pm)
Thanks for the info - I will do the same as you, and keep you posted on the progress. If it's ok with you I will also post this on the facebook page dedicated to Xterra's with bad clutches!
#152 of 202 Re: Paperwork faxed to BBB [phin13]
Aug 20, 2010 (6:32 am)
Go ahead and post. I left Facebook several months ago, if you learn anything we don't know here, please post it (with the indulgence of the moderators, of course).
#153 of 202 Return of my Xterra to the maintenance shop
Aug 27, 2010 (12:13 pm)
As you know, I had a manual clutch failure at 28,000 miles on my 2006 Xterra a couple weeks ago. This, after they replaced the original clutch after only 8000 miles 3 years ago. Nissan covered the first repair, but I Had to reluctantly pay full boat ($2100) the second time. I am awaiting an arbitration date with the BBB. Yesterday, the shifter would not allow me to select any gear at all. The clutch pedal goes all the way to the floorboard, but I cannot get into any gear. Towed back to the dealer this morning. The young service writer says it may be the transmission itself this time rather than the clutch. I don't think so. Way too much coincidence for this to happen two weeks after they replaced the whole clutch/flywheel system. I am sooo tired of this...it has been out of service now for repairs for over 11 days in the last three years that I have had it for the clutch issue. I eagerly await the call from the Nissan service department. I will keep you informed. If nothing else, this makes my BBB arbitration look a little better....
#154 of 202 Clutch master cylinder
Sep 01, 2010 (2:58 pm)
I got a call from the Service department yesterday. They have determined that my Xterra's hydraulic clutch master cylinder and slave are belly up. Not covered by the warranty (either Nissan's or my useless extended one ). They wanted $602 dollars, before taxes, to fix it. I had it towed back home, where my son and I will fix it with the help of our Haynes manual. Maybe $200 tops for the parts. It seems, according to Haynes, that the master and slave cylinders have to be removed before replacing the clutch, which Nissan did two weeks ago. They were also removed 3 years ago when the original clutch was replaced. Do you suppose that has something to do with their failure ?? Nissan North America sucks in the " Customer Affairs " department. Waiting for my BBB arbitration date.....
#155 of 202 Re: Clutch master cylinder [richsmit]
Sep 02, 2010 (7:19 am)
Wow - that sucks. I cannot believe they won't address this as it is clearly a default with their parts, or that vehicle model itself. Please continue to keep us posted on your progress.
#156 of 202 An Offer From Nissan
Sep 04, 2010 (6:43 am)
I got home from work Friday night, and there was a message from the BBB on my answering machine.The gal said that Nissan had the paperwork from my complaint, and was offering a settlement. I will have to wait until Tuesday ( Monday is a holiday in the U.S. ) to find out what it is. I hear a gentleman on this forum was just notified he was awarded full compensation for his case. I wonder if Nissan sees the writing on the wall ? I'll let you know.
#157 of 202 Re: An Offer From Nissan [richsmit]
Sep 04, 2010 (9:26 am)
I took them to Arbitration in Canada. I won they lost, have a nice day. I will be reimbursed the full amount over $2500. xterraclutchhotmail.com. Do not be bullied. I bought two new cars this year, how much will Nissan see? zero.