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Hyundai Santa Fe Broken Crank Sensor

22 messages,  Last post on Oct 16, 2009 at 3:55 PM

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What is this discussion about? Hyundai Santa Fe, Engine, SUV


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#3 of 22
Re: 2001 Sensor Crank Broken [somedai1] by wvowner
Jan 11, 2008 (12:30 am)
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Replying to: somedai1 (Jan 10, 2008 8:24 pm)

We know the crank sensor is in the timing belt area. We suggested this to the dealer. They say they didn't do anything to the crank sensor. All repairs have been done by the dealer.
 
We called the manufacturer yesterday to try to get some assistance on the bill. Maybe they would reduce the amount of the bill due to them never seeing this happen before but they refused. Said nothing they could do.
 
We are now looking at a new Toyota 4Runner.
#4 of 22
Re: 2001 Sensor Crank Broken [wvowner] by somedai1
Jan 12, 2008 (7:38 am)
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Replying to: wvowner (Jan 11, 2008 12:30 am)

you should sue - there is no outside force that could physically break the crank sensor - is it just not working or physically broken? maybe a closer look could show some type of glue or silicone present proving that someone broke it while doing the other work and tried to cover it up...
#5 of 22
Re: 2001 Sensor Crank Broken [somedai1] by wvowner
Jan 13, 2008 (4:43 am)
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Replying to: somedai1 (Jan 12, 2008 7:38 am)

The crank sensor is physically broken. We ask to see the sensor and they only showed us a very small piece that had fallen off.
 
I don't think we would have the money to hire an attorney and drag this out.
 
We have decided to have a used engine with 22,000 miles put in the car and keep it at another garage but we are looking at purchasing a 2008 4Runner.
 
We will never buy another car from Joe Holland in Charleston WV.
 
The service man (Jayson) who was assigned to us was always rude and his service manager wasn't any more help than he was.
 
We have still not heard from the manufacturer and we have called them twice. No return calls.
 
Thanks for your help.
#6 of 22
Re: 2001 Sensor Crank Broken [wvowner] by somedai1
Jan 13, 2008 (11:10 am)
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Replying to: wvowner (Jan 13, 2008 4:43 am)

wow - i would do the small claims court thing - or maybe get one of those offers of help from the news - to make it a public humiliation for their facility - better business bureau wouldn't hurt either...
#7 of 22
Re: 2001 Sensor Crank Broken [wvowner] by edmac1
Feb 06, 2008 (5:50 pm)
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Replying to: wvowner (Jan 13, 2008 4:43 am)

The crank sensor is part of the drive train. How long is your warranty?
#8 of 22
Re: 2001 Sensor Crank Broken [edmac1] by wvowner
Feb 07, 2008 (4:23 am)
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Replying to: edmac1 (Feb 06, 2008 5:50 pm)

They said if it was part of the drive train it would have been covered. The thing is they say it is NOT part of the drive train. How can you argue with the manufacturer? I don't have the money to sue for this.
#9 of 22
Re: 2001 Sensor Crank Broken [wvowner] by somedai1
Feb 07, 2008 (8:12 am)
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Replying to: wvowner (Feb 07, 2008 4:23 am)

put them on the news - make it public - that's usually uncomfortable for them....
#10 of 22
Re: 2001 Sensor Crank Broken [wvowner] by chiwlf
Mar 30, 2008 (11:58 am)
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Replying to: wvowner (Feb 07, 2008 4:23 am)

The issue here is the description of the crank sensor itself as compared to what is considered a "Powertrain" component. The simplest way to describe this is that a "Powertrain Component" covered under the powertrain warranty is a lubricated moving part that sends power to the drive wheels. On a Hyundai this pretty much covers all "Non Electronic" parts from wheel to wheel as long as there is a drive axle attached. In other words on a front wheel drive only vehicle the front wheel bearings are a powertrain part but not the rears. The crank Sensor is a non moving, non lubricated electronic sensor that has a 5/60 warranty. I assume that this is a 2.4 4 cyl and when it broke it took out the tone wheel and timing belt and grenaded the engine when the valves kissed the pistons. What you need to understand that the dealer does not make up the warranty policies and procedures, the manufacturer does and if the failed part isn't covered the damage caused isn't either.
I hope this clarifies the powertrain issue a little.
#11 of 22
crank shaft sensor by surfer6
Jun 28, 2008 (9:24 am)
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Does anyone know where the crank shaft sensor is located on the Sante Fe 02?
I have replaced the fuel pump thinking that was the problem, but not. Test drove and the car died, got it started and drove it home. Now it will not start at all.
#12 of 22
Re: 2001 Sensor Crank Broken [chiwlf] by imanikristina
Oct 16, 2008 (8:54 am)
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Replying to: chiwlf (Mar 30, 2008 11:58 am)

Good Afternoon,
 
At this very moment, my 2004 Hyundai Santa Fe is being repaired at the local Hyundai dealership.
 
On Tuesday nite, my Santa Fe started stalling - on a busy street - and then stopped when the engine light came on. After over an hour, roadside service arrived and gave me a "jump". After turning on my lights, high beam and the air conditioner, he said there was nothing "major" wrong with my vehicle; neither the battery nor the altenator were the problem. After letting it run for a few minutes, I attempted to drive home. Less than 2 miles later, it stopped again. Again, I let it run for 10-15 minutes and drove the last 2 miles home.
 
The next morning it was towed to the dealer. Their assessment: "Battery testing bad. Charging system tested fine. Replaced battery and retested system. Condition corrected." I agreed to have the battery replaced based on this assessment - although the roadside service said there was no problem with my battery, since I had 55,700 miles on my vehicle.
 
I purchased 4 new tires in August and did not get a front-end alignment. Therefore, I told them to do a front-end alignment as well.
 
When I got my bill, I was being charged for a "4-wheel alignment" rather than a front-end alignment. The service department person told me each of these procedures cost the same. Again, what did I ask for? What did I receive?
 
I paid my bill and fewer than 2 miles later, my vehicle stopped - on the expressway!! I immediately phoned the dealer and made him aware of the magnitude of my discontent. They sent a tow truck - over an hour later. They loaned me a 2008 Santa Fe and reminded me that I was responsible for the gas. I received a call yesterday afternoon and, after running additional test, it was determined that that the Crank Sensor went bad. It is covered under the 5/60. I'll pick it up later this afternoon. Let us not talk about how I really, really feel about my experience...
 
ImaniKristina (ichessmom2aol.com)

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