Last post on Sep 24, 2013 at 7:03 PM
You are in the Nissan Altima Hybrid
What is this discussion about?
Nissan Altima Hybrid, Engine, Sedan
#172 of 175 Re: NAH overheating [krouda]
Aug 19, 2013 (12:24 pm)
I know it has been forever on this, but I wanted to post a followup as the problem persists. It just doesn't usually bother me because until now most of my driving has been around town and it rarely causes a problem under those conditions. Lately, however, I've been taking long highway trips and it has become a constant problem. It very consistently loses power and overheats at highway speeds, especially on hills. If I go over about 70mph for any length of time, it will happen.
When I first posted this I thought it might be the transmission. Since then Nissan has replaced the transmission under warranty (it threw a code) but the problem has persisted. So now I feel it is narrowed down to the cooling system. Radiator, thermostat, pump, fan... something like that. Any insight? Can anyone point me to where the thermostat is and how I take it out so I can test it?
#173 of 175 carbon in engine
Sep 22, 2013 (7:23 pm)
We put a deposit on a Nissan Altima Hybrid on March 31, 2008 and took delivery on April 7, 2008, VIN 1N4CL21E98C222983. This car was purchased at Porreco Nissan, 8890 Peach St., Erie, PA and has always been serviced there. This car has been one of the best cars I have ever owned and had performed flawlessly until the spring of 2013. While driving at a moderate speed and releasing the throttle slightly the car shook sharply and then continued to drive as normal. When I took the car in for the next service I told the service advisor of the incident by describing it as feeling like the CVT belt was skipping on throttle change. The advisor said to monitor it until it became more frequent so that they could determine the problem. Unfortunately the incident was not noted on the service order. The condition continued with varying degrees of frequency and intensity. On 3/12/2013 with 43,353 miles I had the car in for service and again complained of the shutter. The service manager had a tech perform a DTC scan. No codes were found and we took the car for a short drive without incident. I was told to monitor and contact the service advisor if the problem became more prevalent. On 6/11/13 I returned to the dealer for service and again stated that the car was still shuttering at random times and speeds. Shaun, the service master tech and I drove the car and it shuddered during deceleration. At the conclusion of our discussion a new separate Job journal was started. I took the car back to Porreco Nissan at their request so that Shaun could do additional tests with Nissan Tech.
On the invoice of June 11, 2013 a notation that I was advised that Nissan recommended 0W-20 oil is to be used. This car has always been serviced at Porreco Nissan and we assumed that they were following Nissan service recommendations On July 5th, unable to understand how a problem with the head could cause the car to shudder and shake, I joined the Nissan Forum. I discovered that the Nissan Altima Hybrid did indeed have a problem and that Nissan had been aware of the carbon buildup in the head. Nissan has redesigned the head to correct this problem and has, according to one post, issued a bulletin (NTB10-056a) regarding this issue.
Nissan has now denied warranty service on my car claiming that although I had alerted the dealership of a problem early in 2013 and had a service done on 3/12/13 to address the problem, within the warranty period, they will only offer a 50-50 split on costs for replacing the head because it was out of warranty when the problem was found by the dealer. My share would be over $1786.00.
The issue found was the same I had complained about within the warranty period and therefore should be covered by the warranty especially because of the fact Nissan was aware of a problem, apparently had issued a service bulletin and reengineered the head and related parts.
I have been very vocal on my praise of Nissan and the service at Porreco Nissan to all my friends but now will encourage them to be aware of Nissanís shortfall in providing warranty coverage. I will be buying more new cars and had been considering a new Leaf but will have to place more weight on how Nissan honors their warranty when I make those purchases. Ford Motor Co. has begun making changes in their hybrids at no expense to their customers, as goodwill, maybe something Nissan should consider if they want to maintain or expand their customer base.
#174 of 175 Nissan should owe up to their failed engine
Sep 23, 2013 (5:50 am)
We too have a 2008 Altima Hybrid and we to had have the engine rebuilt for the same carbon build up problem that you experienced. We were lucky in that we were in the warranty period and Nissan picked up 100% of the expense.
I had the same issue occur with my 2004 Lincoln Aviator (did I say Lincoln Continental?) and I was 2000 miles over the warranty at 52,000 miles and Ford refused to pick up 100% of the cost. Like the Nissan Altima, this was a known problem with the engine with a TSP bulletin published by Ford. I took the matter all the way up the very corner office at Ford but since they were hemorrhaging cash at the time, they picked up only 2/3rd's of the cost. I had the engine repaired, drove it for another 25K miles and sold it. After 5 Ford's in a row, I bought another brand (Lexus). They lost a customer and I now tell EVERYONE I meet including senior executives of Ford, how they screwed a long term customer with a known problem and I walked from the brand. Have you ever seen a red faced executive almost cry?
I would suggest several things. The dealer usually has a $1000 per incident slush fund that they can apply to a customer like you (reimbursed by Nissan). First call the Nissan zone office, tell them you will file a complaint with National Highway Traffic Safety Board (which you can do online). Tell them you will blog this Nissan customer failure everywhere on the Net including Facebook and Twitter if they do not fix the problem at their expense, and that you will tell every person you come in contact with about this Nissan customer failure.
If they fix the known problem, they keep a customer. If not, they will lose hundreds!
#175 of 175 Re: Nissan should owe up to their failed engine [bostoncigar]
Sep 24, 2013 (7:03 pm)
Whhen I first complained the car was still in warranty. It appears that the Nissan has made a determination to delay checking for a problem as long as possible, ie. the instruction to continue to monitor the problem until it gets bad enough that they can find the problem. They were aware of the problem as they had already made modificatons to the head and related parts before I had registered a complaint and a service bulletin had been issued.
I tried to work with Nissan Customer Support to no avail, wrote Nissan Corporate and was referred back to customer support. Leslie their customer representative called and said that Nissan agreed with her conclusion that the car was out of warranty and not covered. This is the start of my campaign advising that, from my experience, Nissan does not stand behind their warranty.
My next move is to contact the Pennsylvania Attorney Generals Office to file a complaint.