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GMC Envoy instrument panel problems

47 messages,  Last post on Oct 29, 2009 at 12:50 AM

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What is this discussion about? GMC Envoy, GMC Envoy XUV, GMC Envoy XL, Electrical, SUV

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#8 of 47 by knockster Sep 30, 2008 (4:01 am)
The problem with The speedometer in most cases seems to be the cluster gauge. I have the same problem with my 04 XUV SLT. It seems a lot of GM trucks using the cluster gauge PART # IS X C5 168 from 03 to 06 fail quite easily. GM supposedly extended a warranty to 7, 70,000 miles. After that you are on your own. The replacement is PART # X 25 168. If you don't mind doing it your self you can get the part on ebay http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&_trkparms=tab%3DWatchin- - - g&viewitem=&item=220285453817&_trksid=p3907.m32 or look up mandigital on ebay if the link doesnt work and check out his store. This guy sells the whole cluster replacement to include the speedometer. He also gives his number in case you need help and want him to walk you through it. You can also get just the speedometer gauge here http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&rd=1&item=300261613380&- - - ssPageName=STRK:MEWN:IT&ih=020 for $5.95 plus $4.75 shipping. If links don't work look for boulderbros and look in his store. I recently ordered the part and replaced it and it seems to be working fine. Hope this helps. Replies to this message: wsr58 (Sep 30, 2008 5:20 am)
#9 of 47 Re: [knockster] by wsr58 Sep 30, 2008 (5:20 am)
Replying to: knockster (Sep 30, 2008 4:01 am) Thanks Knockster, Appreciate your comments and information, I am off to the dealer today with my 04 XUV. Thank you again.. wsr58
#10 of 47 Assistance Needed by wsr58 Oct 02, 2008 (4:48 am)
Concerning the envoy instrument panel issue, no luck with the dealer on tuesday. Informed them of the instrument cluster, the tech played around with the truck and then confirmed replacing the cluster. At minimum it will cost $700 for them to repair, it could be more. No assistance from GMC available, I was told. So, if anyone can offer any other options for me or add more information I would appreciate it, at this point time is of the essence. Replies to this message: cyokley (Oct 02, 2008 5:45 am) loneal (Jun 14, 2009 2:57 pm) knockster (Oct 02, 2008 4:37 pm) loneal (Jun 14, 2009 2:59 pm) knockster (Oct 02, 2008 4:57 pm) wsr58 (Oct 04, 2008 6:00 am) mrgrass (Oct 26, 2008 4:14 pm) amyjones929 (Jan 18, 2009 12:55 pm)
#11 of 47 Re: Assistance Needed [wsr58] by cyokley Oct 02, 2008 (5:45 am)
Replying to: wsr58 (Oct 02, 2008 4:48 am) I found a guy here in Wichita Ks that works on speedometers, he charged me 200.00 to remove, repair and replace the instrument cluster in my Envoy, check around in your city and see if there is a person there that does this type of work, he also came to my location and worked on site. Replies to this message: loneal (Jun 14, 2009 2:57 pm)
#12 of 47 Re: Assistance Needed [wsr58] by knockster Oct 02, 2008 (4:37 pm)
Replying to: wsr58 (Oct 02, 2008 4:48 am) Sorry you didn't have any luck. $700.00??? Thats crazy. AVG price runs around $500.00 to repair in a shop without warranty. I had to do mine myself since I was 800 miles above the warranty. How many miles on the speedometer? If under 70,000 miles call the dealer back and ask him about special notice #07187 concerning your issue. This notice should be specific to the GMC speedometer issue. If you are still under the warranty I would pressure this guy and ask to speak with higher officials within the company. I would not trust the dealer. Sounds like he is overcharging you and trying to doubledip. The guy I listed (mandigital on eBay) also repairs them. He has a listing for that as well. Problem is you would have to remove the panel yourself and ship it to him. I think he charges $195.00 plus the shipping. You might want to see if anyone in your area fixes them or like I said you could repair it yourself for $10.00. You will need to know how to solder or know someone else that knows how to solder. Or you could try a local scrapyard and see if they have the whole panel you can buy. Unfortunately not very many options at this point. Replies to this message: loneal (Jun 14, 2009 2:59 pm)
#13 of 47 Re: Assistance Needed [wsr58] by knockster Oct 02, 2008 (4:57 pm)
Replying to: wsr58 (Oct 02, 2008 4:48 am) Here is a copy of the letter I found. If you are under the warranty, Print it out and take it back to the dealer and see what they say.   03-04 GMT800 07187 - Special Coverage Adjustment/Instrument Cluster   ---------------------------------------------------------------------------------   GM PARTS BULLETINS & INFORMATION - TO CADILLAC, CHEVROLET AND GMC DEALERS   Subject:Bulletin GMP07-174 - Special Coverage Adjustment #07187– Instrument Panel Cluster Gauge Needle FunctionMessage #:VSU20071575 DESCRIPTION: SPECIAL COVERAGE Adjustment #07187– SEPTEMBER 28, 2007   DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.   CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT. Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Envoy, Yukon, and Yukon XL vehicles have reported that the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge. This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Refer to Special Coverage Adjustment #07187 for further information   EFFECTIVE DATE: Initial owner mailing is scheduled to begin: Phase 1 9-28-07   GENERAL INFORMATION: Instrument panel clusters (IPC) required to complete this special coverage are to be obtained from the Electronic Service Centers. Refer to GM Service Policies and Procedures Manual, section 1.5.9, for specific procedures. To eliminate keeping the customer's vehicle overnight, customers are being told to contact the dealership to arrange a service appointment and to supply their VIN. Dealers are to pre-order the IPC identifying the part from the Electronic Parts Catalog using the VIN filter so it will be at the dealership on the day of the scheduled appointment. 1. The customer will contact the dealership to arrange an appointment and provide their VIN. 2. Contact a GM Authorized Electronic Service Center to order an exchange and arrange for delivery of the pre-exchange product. 3. All units will be shipped FedEx Ground. 4. After removal of the defective unit, return the defective core to the Electronic Service Center using the supplied pre-paid Automatic Return shipping (ARS) label. 5. Failure to return the product within 30 days to the Electronic Service Center will result in a charge to the Dealer's Open Parts Account. Replies to this message: wsr58 (Oct 04, 2008 6:00 am) mrgrass (Oct 26, 2008 4:14 pm) amyjones929 (Jan 18, 2009 12:55 pm)
#14 of 47 Re: Assistance Needed [knockster] by wsr58 Oct 04, 2008 (6:00 am)
Replying to: knockster (Oct 02, 2008 4:57 pm) Thanks for the information Knockster, will inform you later on how I make out at the dealer.
#15 of 47 Re: Assistance Needed [knockster] by mrgrass Oct 26, 2008 (4:14 pm)
Replying to: knockster (Oct 02, 2008 4:57 pm) dude, you deserve a adult beverage... on me. i just bought a 04 envoy xuv for my wife. loaded to the gills and in excellent condition. had it for about a week or so, and started having issues with the speedometer... stuck from 0 to 10 if anything at all. its been very spiratic to say the least. i contacted the dealer and they game me that standard used car saleman guy crap about "sure bring it down, well take care of it". were only about to turn 30k on the ticker, but from the wording of that letter you posted, i should be able to take it to a local gmc dealership. if it works out... like i said, the first beer is on me. thanks. btw, just wondering... has your odometer been effected? kinda makes me wonder if the dealer i just got it from misrepresented the actural milage thus putting me in a excellent position to renegotiate the amount financed.
#16 of 47 2004 envoy xuv by ksatc1 Oct 30, 2008 (6:42 am)
Have an issue with speedometer which I would guess is the instrument cluster as described. Have called dealership and GM to discuss the problem and told them of the special coverage adjustement bulletin 07187 that was describe on this forum. Both places have told me they cover a lot of the GMC vehicles listed but envoy are not one of them. I have 2004 Envoy XUV with 45000. Sounds like a real crock because I would expect this instrument panel to be the same as others listed. Any help with this would be greatly appreciated. Don't feel like paying 500 for a speedometer that should be covered.

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