Last post on Dec 06, 2013 at 11:31 AM
You are in the GMC Envoy
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GMC Envoy, GMC Envoy XUV, GMC Envoy XL, Electrical, SUV
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Sep 28, 2011 (8:30 am)
I have a 2005 Envoy XL that I bought brand new from the dealer. It has never been serviced by anyone but the dealer and I have been relatively happy with it. Until recently. My fuel gauge stopped working and now I have to use my odometer to determine when I need gas. Unfortunately this does not always work and I found myself a on the side of the road out of gas. I was thrilled to receive the letter saying that GMC realized this was a faulty piece of equipment that "wears prematurely" I am NOT thrilled that they will only compensate me for 50% of the replacement of their faulty part. Can you please explain to me why this isn't being covered 100% this seems to be a driving hazzard to me and should be replaced at 100%
#350 of 521 Re: Fuel Guage [christinekr]
Sep 28, 2011 (8:54 am)
That's a great question. Every person at GM's Customer Assistance Center has been adamant with me that the 50% is a "courtesy" only. Interesting to me that have made this such a focal point. My belief is because they do not want to issue a full recall and are trying to buy us off with this pathetic "courtesy". In the letter they admit it wears out prematurely. To me that's an obvious admittal of installing a faulty part. They don't want to do the right thing here, so do yourself a favor and boycott GM.
#351 of 521 Re: Fuel Guage [chelios7]
Sep 29, 2011 (9:04 am)
I apologize for your frustrations with this customer satisfaction program. We seen many people were having these concerns, which were outside of warranty, and are offing assistance. I apologize you are unhappy with this resolution.
GM Customer Service
Oct 06, 2011 (10:32 am)
I have a 2003 Envoy and my speedometer vibrates and sticks all the time now. If I turn off the engine and turn it back on the speedometer resets but sticks after 5-10 minutes of driving. I have seen many posts regarding the same issue and I am not going to pay $500-700 for repairs. Could there be anything that GM would offer me or any suggestions that others may have that could potentially fix this issue?
#354 of 521 Re: GMC Envoy Fuel gauge sensor, RPM gauge etc.. [cdunning]
Oct 08, 2011 (8:54 am)
After reading all of this, makes me wish I didnt buy another GM. We owned a Suburban for many years, and put a ton of money in for repairs. We now own a 2006 Envoy Denali and are now seeing the same prob's as everyone else I see.
I only wanted to see if I can troubleshoot the fuel gauge problem, and now see that this is a huge probelm with these vehicles. Now that I too am over 120,000 it looks as though we are screwed once again by GM!
We also are now experiencing the same idle prob's as all these I am reading. Looks like I better trade this thing in before I end up coughing up Thousands of dollars for something GM knew about and tells no one!
As I explained to my wife, I want very much to support the American car companies, but this is BS...again, and again, the same old issues...
Before I do this however, I have good Cousel I will talk to. GM obviously knew this issue was there, yet says or does nothing.
#355 of 521 Re: GMC Envoy Fuel gauge sensor, RPM gauge etc.. [sonnyaz]
Oct 10, 2011 (1:07 pm)
I apologize for your frustrations. Can you please email me your VIN and contact information? I look forward to hearing from you.
GM Customer Service
#356 of 521 Re: GMC Envoy Fuel gauge sensor, RPM gauge etc.. [gmcustsvc]
Oct 13, 2011 (1:30 pm)
Christina, I appreciate your response and sorry it took so long for my reply. I am just a little frustrated...We love our truck (SUV), but the last thing I need is prob's....
Anyway, I do not have your email to send you the info you requested. Please let me know what that might be.
#357 of 521 Re: GMC Envoy Fuel gauge sensor, RPM gauge etc.. [sonnyaz]
Oct 13, 2011 (1:48 pm)
Gm wont do anything except charge you $100 for diagnostics and $500 for repair. I had mine repaired for $180 and it was back on my truck in a week. Its easy to take out and put back in, email me for the companies info.