Last post on May 16, 2013 at 11:16 AM
You are in the GMC Envoy
What is this discussion about?
GMC Envoy, GMC Envoy XUV, GMC Envoy XL, Electrical, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#273 of 515 Re: Envoy owners [gmcustsvc]
Jul 19, 2011 (12:12 pm)
There are 28 pages of emails on this Envoy Forum, since 2008 and there have yet to be a recall on all Envoys with instrument cluster problems. Your email response is very generic, but yet nothing is done about it. My 2003 is sitting in the driveway, I don't want myself or my family members driving it for fear of getting into an accident because of the faulty gauges. Is GMC waiting for someone to get killed and the family sues them ? Yet another frustrated Envoy Owner..before you ask AGAIN, my vin# is "1GKES16S936210018".
#274 of 515 Re: Envoy owners [gmcustsvc]
Jul 20, 2011 (4:19 am)
I will go ahead and send you the info you are requesting. If something is not done to the satifaction of the Enovy owners in a FAST timely manor. I will be contacting a few of the TV stations to get this problem out to the public about GMC and their customer relations.
#275 of 515 Re: 04,envoy dash problems [gmcustsvc]
Jul 22, 2011 (8:14 pm)
I too have had problems with my dashboard gages.... it started about a year ago with my RPM readings, then moved to my speedometer, which would work half the time and would jerk to higher speeds instead of one steady motion, and lastly is ended with the fuel gage before I took it to the shop. Luckily it was covered under my extended warranty, being the front wheel berring went as well. Otherwise it would have been a $1300 trip to the shop. I'm too also having problems with my lights. My husband has replaced bulbs but sometimes he has to jiggle wires to make them work. My CD player doesn't work either.... POS car
#276 of 515 Re: instrument panel problems [my1947pont]
Jul 24, 2011 (7:46 am)
I have a problem with gas gauge not working , have filed a complaint with NHTSA since my car has only 39,000 miles and IMO GM's customer service people seem aware of the problem from the forum but don't seem to care much about a voluntary recall - here is the online complaint form :
#277 of 515 Re: instrument panel problems [harper423]
Jul 25, 2011 (6:02 am)
Since your vehicle has only 39K miles, thee's a recall, dealership will replace it parts and labor for free. Up to 70K miles (parts/labor free), 70+ to 80K miles (parts only free). Everyone else screwed..
#278 of 515 Re: instrument panel problems [harper423]
Jul 25, 2011 (7:43 am)
If you would like to email me your VIN, I would be happy to look into this for you.
GM Customer Service
#279 of 515 Re: Envoy owners [frankie62]
Jul 26, 2011 (7:49 am)
I apologize for your frustrations. I understand seeing all these posts can be quite frustrating. This is why we are out here. To get these peoples concerns documented with GM, as well as try to help come to a resolution for their situation. Our posts can be a little generic because to start looking into things we need to get some basic information; a lot of times information that shouldn't be posted on a forum. What I can do is set up a case for you with Customer Assistance. This will report your concerns with GM. These cases and issues are tracked and could help to forum a recall. Please feel free to email me your contact information if you would like to proceed with this course of action. I look forward to your response.
GM Customer Service
#280 of 515 Re: Possible help to all of you except me. [pocket]
Jul 31, 2011 (7:59 am)
this sucks it doesn't make sense for the consumer to pay for a manufacturer defect, it doesn't seem the will own up to their defects... I too have been searching the Internet and have found other class-action suits for similar vehicles i.e. Sierra, Escalade, Yukon and a few more plus recalls on all exact/similar issues we are having with the Envoy. It all smells like manufacture defects to me. Oh I forgot I just stopped in and spoke with the GMC dealership and they told me I was looking at 530+ dollars parts and labor.
#281 of 515 Re: instrument panel problems [harper423]
Jul 31, 2011 (8:17 am)
Thanks Harper423 I just filed the complaint as well... sounds like the media would be a good option at this point, this is unacceptable being the number of complaints and all the issues that GMC has with their product line I don't feel the consumer should suffer for their defects.
#282 of 515 to mikejp20
Jul 31, 2011 (4:44 pm)
Yes, it does suck, and GM refuses to do anything about it. If you check back on earlier posts, you will find that a person found a place to have these instrument panels fixed for around $200 or less. I am saving up to have that option. I have spent a small fortune on this vehicle (money to buy the vehicle in the first place, and money to have it repaired) and I think GM should do something about it. Oh Christina and the others try to placate us by saying that they will look into it, but what that amounts to is they want you to send them your serial number, the number of miles on the vehicle, and then they want you to take it to a GM dealership to have it properly diagnosed (at a cost of $180 and up) and then they will tell you that there is nothing that they can do for you as your vehicle is beyond the mileage limit. Just smoke and mirrors. Anyway good luck to you, and if I hear of any other options, I will be sure to post it. BTW I am tracking this website, so if you send me a message, I will get it. I am also saving every e-mail and post on this website to send to the NTSB.