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GMC Envoy instrument panel problems

47 messages,  Last post on Oct 29, 2009 at 12:50 AM

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What is this discussion about? GMC Envoy, GMC Envoy XUV, GMC Envoy XL, Electrical, SUV

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#18 of 47 by wsr58 Nov 02, 2008 (6:56 am)
At this point I am very frustrated, angry and as disappointed as most of us here. What to do with this obvious, widespread Envoy problem is the big question. (The problem GM is very aware of) Got my Envoy back to the Dealer again and of course it was on its best behavior and showed no signs of problems to the tech. Shared with the service advisor all of the information here, the bulletin, (#07187) from Knockster and that joe163's dealer replaced the ignition switch and the problem got progressively worse and when they replaced the instrument cluster it corrected the problem. After sharing this info with the Dealer and my Envoy spending an overnight with them, they informed me they wanted to start with replaing the ignition switch.. You have got to be kidding me is all I could say to them, obviously I left without them doing anything, except for the diagnoses, that I had to pay for and here I am with this question. What to do next..???
#19 of 47 by ksatc1 Nov 02, 2008 (9:10 pm)
Supposedly there is a #07187 (B) letter out that states which vehicles that are covered. My 2004 Envoy with 45000 is not one of them. There were plenty of GM's that were in 07187 (B). There doesn't seem to be a 07187 (A) anymore that listed the envoy in the previous post. I can't remember for sure what makes he said were covered but I find it hard to beleive it isn't the same blankedy blank, blank instrument cluster/ speedometer (got edited by edmunds before) that is in my Envoy. Any others having success getting this fixed. Replies to this message: mrgrass (Nov 03, 2008 1:51 pm) bfinch (Jun 02, 2009 8:37 am)
#20 of 47 Re: [ksatc1] by mrgrass Nov 03, 2008 (1:51 pm)
Replying to: ksatc1 (Nov 02, 2008 9:10 pm) i talked with the dealers gmc location about my issues and what i learned here... i was basically told that if that was indeed the problem, than it would be fixed and paid for by gmc. however i told that if it wasnt the problem, i would be stuck with the diagnosis bill. called the dealer that i purchased the envoy from, and was told that it would be taken care of. i have to take it all the way down to them, just so they can run it through their dodge service dept., just so i can get taken up to the gmc dealer thats about 15 minutes from me. good thing its my gas theyre wasting. btw, according to the gmc service mgr. this is a problem in a majority of their suvs but is most prevailent in the full size trucks. Replies to this message: bfinch (Jun 02, 2009 8:37 am)
#21 of 47 Re: instrument panel problems [cyokley] by socialbug Dec 12, 2008 (12:14 pm)
Replying to: cyokley (Jul 05, 2008 7:06 pm) Believe it or not I was quoted 657.00 for the same thing... My problem is if this is an on going problem then there should be a national recall for this particular part..... I am going to try to reach the corporate office to find out what other alternative do consumers like us have. Replies to this message: ksatc1 (Jan 06, 2009 7:56 am) frankie03 (Jan 21, 2009 3:19 pm) TiredofGM (Jan 31, 2009 9:52 am) and 2 more... JJPINTO788 (Feb 08, 2009 3:35 pm)
#22 of 47 GM is BS on my Envoy by ben Jan 05, 2009 (5:29 pm)
This is a total crock on behalf of all GM customers who are having problems with the instrument panel cluster. I have a 2003 GMC Envoy with only 57,000 miles and not being able to read the right amount of fuel in the tank on a car that cost with tax etc,, 34K. I see why GM is having some much trouble and kissing the governement for money when they treat their loyal customers this way. The cluster will cost me in excess of $700 , when its a problem they have been able to isolate as a mfg defect. So why should we pay for something they knew was a problem and from what i read on the Internet, its all across many of GM's vehicles. I went to the dealer today and they stated its not on the Bulletin #07187 A or B. They need to include the ENvoy on this list. Read this GM, you should have gone out of business if you continue to treat your customers in this fashion. I am going foreign if this is the way they believe its right. READ GM !!!! Learn from what people are saying you Idiots !!!
#23 of 47 Re: instrument panel problems [socialbug] by ksatc1 Jan 06, 2009 (7:56 am)
Replying to: socialbug (Dec 12, 2008 12:14 pm) Took my envoy in at 34,000 prior to the the warranty run out at 36,000. When I was getting a fuel light when I shouldn't have. The light would go off occassionaly and work correctly most of the time. When I took it to GM the found nothing wrong. Now I have all sorts of issues. Speedometer, Tach, occassional battery light, occassional gas light. So what do you think the problem is and was at the time I took it in. Whats the odds of GM taking care of this? Replies to this message: frankie03 (Jan 21, 2009 3:19 pm) TiredofGM (Jan 31, 2009 9:52 am) uhlix (Feb 05, 2009 9:49 am) mimi14 (Feb 12, 2009 5:55 am) JJPINTO788 (Feb 08, 2009 3:35 pm)
#24 of 47 2004 gmc envoy xuv headliner water leaks by georger Jan 17, 2009 (12:42 am)
In Dec 2007, my vehicle started accumulating water above the headliner. After a day of sitting in the rain, I noticed upon moderate braking a small water fall coming from the front of the headliner on to the dashboard. At the dealer, they checked the drains were open and the sun roof was closed and sealed. After five days of water checks they thought they had found the leak above the headliner in a seam in the roof. They sealed this and it still leaked. After another week, they finally found the leak in the track assembly where 2 factory rivets attached the drain rail to the frame assembly of the sun roof and were definately causing the leak. The service manager told me the only way to fix the problem would be to remove and repair the entire assembly which would cost about $1300. After the initial shock, denial and anger, I concluded that this was truly a factory design screwup. The service manager agreed and further stated it would only be $1000 to buy and install a new assembly. After numerous calls to GMC and further coordination with the service manager who went to bat for me, GMC agreed to send the dealer a new assembly complete with glass (even though the warranty had run out on body failures) at no cost as a factory warranty repair. I did suffer a lot of grief because of repeated attempts to fix the problem and numerous trips to return the vehicle for more leak testing. So, be polite, reasonable and STUBBORN and you may get lucky. Also, when they took down the headliner and later removed and replaced the the old assembly , I took a lot of digital pictures of everything. When the one year warranty is up on a repair like this you might need the pictures for another repair by yourself. reich
#25 of 47 Re: Assistance Needed [knockster] by amyjones929 Jan 18, 2009 (12:55 pm)
Replying to: knockster (Oct 02, 2008 4:57 pm) We recently took our 04 Envoy in for this problem, (unaware of this letter) and were charged about $700 for this to be replaced. I think if the dealerships received this letter they should have paid for the fix. They could have returned the defective part as the letter states and received a reimbursement for it along with charging us, since we had no knowledge of this letter and made double. I think that stinks! I wrote GMC about this and have yet to receive a response except saying they got my email. When we took our vehicle in it had under 50,000 miles on it. I am not sure I will buy GM again. I can't believe the government gave them $$ and they still don't take care of their customers.
#26 of 47 Bite the Bullet by wsr58 Jan 21, 2009 (6:43 am)
Enough is enough, the waiting game is over for me, I will surrender today. After all this time of waiting with this instrument panel problem and the GMC dealer pretending I am the only one with this problem, not aware of this widespread issue with Envoys or any Bulletin to GMC dealers. With all this being said my Envoy will be handed over to them today for repair, and of course they insist on starting with the ignition switch, even after I have shared posts from this thread showing that the problem is with the instrument cluster. Thanks again for everyones help here, but unless someone can reply to this post within the next couple of hours with saving information, my Envoy will be enroute to the dealer, with its tail between its legs.
#27 of 47 Re: instrument panel problems [ksatc1] by frankie03 Jan 21, 2009 (3:19 pm)
Replying to: ksatc1 (Jan 06, 2009 7:56 am) Just bought a 2004 GMC Envoy, with 60,000 miles...driving home I notice the battery light came on, and stayed on after I parked it. Also, the speedometer stayed at 60MPH. Good thing I didn't fully pay for the vehicle yet. Supposedly, this dealership will fix it, I hope they just don't rig it short term until the 3 month warranty is up. Sounds like a recall is needed. Replies to this message: TiredofGM (Jan 31, 2009 9:52 am) uhlix (Feb 05, 2009 9:49 am) mimi14 (Feb 12, 2009 5:55 am)

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