Last post on May 16, 2013 at 11:16 AM
You are in the GMC Envoy
What is this discussion about?
GMC Envoy, GMC Envoy XUV, GMC Envoy XL, Electrical, SUV
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#13 of 515 Re: Assistance Needed [wsr58]
Oct 02, 2008 (5:57 pm)
Here is a copy of the letter I found. If you are under the warranty, Print it out and take it back to the dealer and see what they say.
03-04 GMT800 07187 - Special Coverage Adjustment/Instrument Cluster
GM PARTS BULLETINS & INFORMATION - TO CADILLAC, CHEVROLET AND GMC DEALERS
Subject:Bulletin GMP07-174 - Special Coverage Adjustment #07187– Instrument Panel Cluster Gauge Needle FunctionMessage #:VSU20071575
SPECIAL COVERAGE Adjustment #07187– SEPTEMBER 28, 2007
DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.
CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT.
Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Envoy, Yukon, and Yukon XL vehicles have reported that the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge.
This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Refer to Special Coverage Adjustment #07187 for further information
Initial owner mailing is scheduled to begin: Phase 1 9-28-07
Instrument panel clusters (IPC) required to complete this special coverage are to be obtained from the Electronic Service Centers. Refer to GM Service Policies and Procedures Manual, section 1.5.9, for specific procedures. To eliminate keeping the customer's vehicle overnight, customers are being told to contact the dealership to arrange a service appointment and to supply their VIN. Dealers are to pre-order the IPC identifying the part from the Electronic Parts Catalog using the VIN filter so it will be at the dealership on the day of the scheduled appointment.
1. The customer will contact the dealership to arrange an appointment and provide their VIN.
2. Contact a GM Authorized Electronic Service Center to order an exchange and arrange for delivery of the pre-exchange product.
3. All units will be shipped FedEx Ground.
4. After removal of the defective unit, return the defective core to the Electronic Service Center using the supplied pre-paid Automatic Return shipping (ARS) label.
5. Failure to return the product within 30 days to the Electronic Service Center will result in a charge to the Dealer's Open Parts Account.
#14 of 515 Re: Assistance Needed [knockster]
Oct 04, 2008 (7:00 am)
Thanks for the information Knockster, will inform you later on how I make out at the dealer.
#15 of 515 Re: Assistance Needed [knockster]
Oct 26, 2008 (5:14 pm)
dude, you deserve a adult beverage... on me.
i just bought a 04 envoy xuv for my wife. loaded to the gills and in excellent condition. had it for about a week or so, and started having issues with the speedometer... stuck from 0 to 10 if anything at all. its been very spiratic to say the least. i contacted the dealer and they game me that standard used car saleman guy crap about "sure bring it down, well take care of it". were only about to turn 30k on the ticker, but from the wording of that letter you posted, i should be able to take it to a local gmc dealership. if it works out... like i said, the first beer is on me. thanks.
btw, just wondering... has your odometer been effected? kinda makes me wonder if the dealer i just got it from misrepresented the actural milage thus putting me in a excellent position to renegotiate the amount financed.
#16 of 515 2004 envoy xuv
Oct 30, 2008 (7:42 am)
Have an issue with speedometer which I would guess is the instrument cluster as described. Have called dealership and GM to discuss the problem and told them of the special coverage adjustement bulletin 07187 that was describe on this forum. Both places have told me they cover a lot of the GMC vehicles listed but envoy are not one of them. I have 2004 Envoy XUV with 45000. Sounds like a real crock because I would expect this instrument panel to be the same as others listed. Any help with this would be greatly appreciated. Don't feel like paying 500 for a speedometer that should be covered.
Nov 02, 2008 (7:56 am)
At this point I am very frustrated, angry and as disappointed as most of us here. What to do with this obvious, widespread Envoy problem is the big question.
(The problem GM is very aware of) Got my Envoy back to the Dealer again and of course it was on its best behavior and showed no signs of problems to the tech. Shared with the service advisor all of the information here, the bulletin, (#07187) from Knockster and that joe163's dealer replaced the ignition switch and the problem got progressively worse and when they replaced the instrument cluster it corrected the problem. After sharing this info with the Dealer and my Envoy spending an overnight with them, they informed me they wanted to start with replaing the ignition switch.. You have got to be kidding me is all I could say to them, obviously I left without them doing anything, except for the diagnoses, that I had to pay for and here I am with this question. What to do next..???
Nov 02, 2008 (10:10 pm)
Supposedly there is a #07187 (B) letter out that states which vehicles that are covered. My 2004 Envoy with 45000 is not one of them. There were plenty of GM's that were in 07187 (B). There doesn't seem to be a 07187 (A) anymore that listed the envoy in the previous post. I can't remember for sure what makes he said were covered but I find it hard to beleive it isn't the same blankedy blank, blank instrument cluster/ speedometer (got edited by edmunds before) that is in my Envoy. Any others having success getting this fixed.
#20 of 515 Re: [ksatc1]
Nov 03, 2008 (2:51 pm)
i talked with the dealers gmc location about my issues and what i learned here... i was basically told that if that was indeed the problem, than it would be fixed and paid for by gmc. however i told that if it wasnt the problem, i would be stuck with the diagnosis bill. called the dealer that i purchased the envoy from, and was told that it would be taken care of. i have to take it all the way down to them, just so they can run it through their dodge service dept., just so i can get taken up to the gmc dealer thats about 15 minutes from me. good thing its my gas theyre wasting.
btw, according to the gmc service mgr. this is a problem in a majority of their suvs but is most prevailent in the full size trucks.
#21 of 515 Re: instrument panel problems [cyokley]
Dec 12, 2008 (1:14 pm)
Believe it or not I was quoted 657.00 for the same thing... My problem is if this is an on going problem then there should be a national recall for this particular part..... I am going to try to reach the corporate office to find out what other alternative do consumers like us have.
#22 of 515 GM is BS on my Envoy
Jan 05, 2009 (6:29 pm)
This is a total crock on behalf of all GM customers who are having problems with the instrument panel cluster. I have a 2003 GMC Envoy with only 57,000 miles and not being able to read the right amount of fuel in the tank on a car that cost with
tax etc,, 34K. I see why GM is having some much trouble and kissing the governement for money when they treat their loyal customers this way. The cluster will cost me in excess of $700 , when its a problem they have been able to isolate as a mfg defect. So why should we pay for something they knew was a problem and from what i read on the Internet, its all across many of GM's vehicles.
I went to the dealer today and they stated its not on the Bulletin #07187 A or B.
They need to include the ENvoy on this list. Read this GM, you should have gone out of business if you continue to treat your customers in this fashion. I am going foreign if this is the way they believe its right. READ GM !!!! Learn from what people are saying you Idiots !!!