Last post on Oct 15, 2012 at 2:22 PM
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Subaru Forester, Future Vehicle, Wagon
#3490 of 3748 Warning for New Forester owners in regards to Paint & lack of C.S. from HQ
Aug 20, 2009 (3:41 pm)
I just went thru a 3mo. Hell with my New Red Pearl XLim. I not only was lied to several times by the GM at Stevens Creek Subaru in San Jose but rec'd. No Help at all from Subaru HQ (see Yelp.com for some good reading 1.5 Star rating!) I live in Sacramento & I have to admit I feel a little stupid buying another after my experience with my 2002. I exp. the notorious Head Gasket failure at 42,000mi. Even thought Subaru HQ was aware of the faulty part and the Thousands of pending lawsuits I had to pull teeth for 3-4mos. The HQ wouldn't come out & admit to it but the Service Mgrs. & Techs. at the local Dealers admitted it very openly. to squeeze $500 out of them torward my $2000 repair. I was given a $ incentive to buy another because of all the problems I had with my first. I really wanted the CRV or Venza but couldn't afford it. On my New purchase I noticed not only Paint chipping off on the "1st Day",excessive dirt in the paint espec. Driverside, but also a texture diff. ( L. Vs R. Fenders & Doors). To get right to I not only had 4diff. experts examine the car inc. my Ins. & obtained a 4pg. rpt. from Hayes Bros. It was determined that YES in fact the mil gage was 2mils thicker on the R.side. In addition there was alot of dirt in the paint which was causing the Paint to lift away. I tried to obtain help thru HQ Again & was told to fax the rpt.& that would really help them help me. After 23pgs. of back & forth emails I was turned away from HQ. The Rep. stated they were sticking by their "1" Rep. who examined the car & basically didn't care what I presented. I started taping conv. between the GM of this Dealership after they had my car for 2 weeks(quoted 4 Days ended up 3 days minus a Mo.!) I offered to let the Dealer Services Rep. at HQ to listen to my tapes to prove how badly I was being treated and was even threatened by the GM. She stated that they had NO Control on how the Dealerships conduct Buss. & treat their customers. She stated that they just sold their products & were basically Independent. The ONLY Good thing I can even say about this GM "IF" he was actually being Honest for once is that he stated he Totally Disagreed with the Subaru Rep.that examined the car but on the otherhand did absolutely nothing to help until pressured. It was actually stated to me by the MGR. of this Dealership that he found out thru Tech. support that the Red Pearl Paint had quality issues. I also had a 45min. conversation with a longtime emp. of Maita in Sac. who went on to state that when the Foresters are shipped & arrive at Port the Paint(topcoat) is still soft. If they sit in port too long the exhaust from Trucks,etc. can get lodged into the topcoat(my orig. sat for 2Mos. in port I found Ship. Docs. in the glove box). He also stated that the Pearl Paints are problematic & typically don't lay even. He stated he has heard of problems before with the Pearl Paint. When I asked "Why do they con't. to use them?".His reply was"Honda & Toyota also use Pearl Paint and we have to compete. He warned me that they always look nice at first but within a few Mos. you will start seeing alot of fine scratches & swirls. Even if you are Very Diligent on keeping the Paint clean & Make Absolutely sure you have a spotless surface before waxing you will still see fine scratches just not as bad. To close it took me 3Mos. & the assistance of the BAR(Dealer cited with 2 Violations) & Channel 3 to obtain a New Replacement. I was "promissed" a Refund in the beginning from the GM but that was just 1 of many lies! Needless to say take a little advice from this Diss. Retired DMV Emp. and check out your paint espec. if you are noticing alot of chipping in unusual-non impact areas such as your Doors. Then look for short black lines & raised nodules.In my situation I found that one side(Drivers) had alot of dirt where as the otherside was 75% less. I'm assuming this side had more exposure to the elements while in port & they DO NOT pack all body sections with Paper. I know this because my orig. still had paper on it & they mainly cover the Hood,Glass Moon,and Hatch area. Needless to say after how I was treated this will be my last Subaru product!
#3491 of 3748 Re: Warning for New Forester owners in regards to Paint & lack of C.S. from HQ [DMVGURU]
Aug 21, 2009 (7:07 am)
That hurts my eyes.
Ever use paragraphs?
Then maybe I can read it.
#3492 of 3748 Re: Warning for New Forester owners in regards to Paint & lack of C.S. from HQ [ateixeira]
Aug 21, 2009 (10:46 am)
There was some good info in there, but agreed about the difficulty reading (and understanding) it!
Aug 22, 2009 (9:09 am)
Yes the paint post was hard to read.
I have white pearl paint on my XT and have noticed, like all car paints, there is some waviness here and there, and that an occasional fine scratch can be seen.
Given I've owned many cars and their paint jobs, I sort of accept this.
In California, there is a strong Lemon law for many vehicle defects - Oregon does not have that. I don't know if paint issues fall under the Lemon law, though.
However, parts of California have occasional strong windstorms that blow sand about. If the cars were on a carrier exposed to this wind, the paint on windward side would probably be scratched or otherwise damaged. Only way to avoid that is a thorough inspection before purchase.
#3494 of 3748 While we're on the subject of paint
Sep 08, 2009 (2:09 pm)
I just had the dumbest experience with the parts dept. at a Subaru dealer (not the one I bought the car from, but that shouldn't matter): I went in to buy some touch up paint, and was told they need the VIN for the car in order to be sure they were giving me the right one. Excuse me, but how many variations of 2009 "Satin White Pearl" are there?
Nothing is easy anymore.
#3495 of 3748 Re: While we're on the subject of paint [redherring1]
Sep 09, 2009 (10:30 am)
It's just an industry practice now.
Even the laptops we buy have a Service Tag. Without that we can't do squat. Doesn't matter if you have the model and serial number, they want the Service Tag.
They probably did that because Subaru uses 752 different shades of Silver (on the Forester alone) and people got them mixed up.
#3496 of 3748 Re: While we're on the subject of paint [ateixeira]
by KCRam@Edmunds HOST
Sep 09, 2009 (3:04 pm)
With the paint, it's also an anti-crime thing. People used to come in and buy the small spray cans of touch-up paint for graffiti and other vandalism. By giving the VIN, the dealer is assured that the person asking for the paint really has a vehicle that color.
Auto parts stores keep generic touch-up paint in locked cases for the same reason.
kcram - Pickups/Wagons Host
#3497 of 3748 2010 Forester test drive... sort of...
Sep 09, 2009 (5:50 pm)
I had my 04 FXT in for a 60,000 mile service today, and got a brand new '10 Forester PZEV with 155 miles on it as a loaner. I got a chance to drive it for approximately 70 miles. Here are my impressions.
- It's roomier than the 04, but still has fairly tidy exterior dimensions.
- Average MPG for my daily commute was 26.1 with 3/4 highway, 1/4 city. This is indicated MPG, not calculated.
- The 4-speed auto was reasonably responsive.
- Visibility is still very good, although the side mirrors have a strange shape and offset.
The not so good:
- Ride is mushier and the vehicle tends to float a little.
- Steering is very light, although fairly accurate. Makes the ride a little darty and harder to track in a straight line.
- Interior materials and design are much worse than my '04 - very, very cheap.
- The driver seat is not comfortable, and this model didn't have lumbar adjustment, or at least I didn't find one. My back was sore after 1/2 hour drive.
- LOTS of buzzing and rattling. Unacceptable for a brand new car.
- The 4-cyl non-turbo engine still feels underpowered. Normal driving is OK, but passing is painful. It could use another 20 hp.
Overall, a decent vehicle, but cost cutting seems to be too obvious.
#3498 of 3748 Re: 2010 Forester test drive... sort of... [samiam_68]
Sep 10, 2009 (7:38 am)
Interesting observation about the mirrors. They used to have tiny ones on the L models, and really big ones on the S. Now they use one size, I believe, that falls between those.
Agree about the auto trans being responsive, too.
They lifted the whole vehicle a bit, so there's more body roll as a trade-off.
The Limiteds do have power lumbar adjustments, IIRC.
No fair comparing a turbo with a non-turbo.
#3499 of 3748 Re: 2010 Forester test drive... sort of... [samiam_68]
Sep 10, 2009 (10:31 am)
"The not so good:
- Ride is mushier and the vehicle tends to float a little.
- Steering is very light, although fairly accurate. Makes the ride a little darty and harder to track in a straight line"
These were also my initial impressions. Now, after 12 months it seems just right.