Last post on Dec 08, 2013 at 4:16 PM
You are in the Nissan Pathfinder
What is this discussion about?
Nissan Pathfinder, Nissan, Transmission, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#739 of 1246 Re: Another damaged Pathfinder [finztotheleft]
Jun 20, 2011 (6:04 pm)
HERE'S A LETTER I'M SENDIN TO NISSAN AND ALL NETWORKS ETC.
DEAR NISSAN EXECS:
I’M WRITING THIS LETER TO YOU AS A CATHARSIS FOR ME.
MY FAMILY HAS OWNED FOUR VARIOUS NISSAN MODELS OVER THE PAST 15 YEARS. MY LAST TWO WERE 1998 AND 2005 PATHFINDERS.
BOTH VEHICLES HAD EXTREME PROBLEMS. THE 1998 REQUIRED TWO AND ONE/HALF TRANSMISSIONS BEFORE I HIT 5500 MILES. I WAS THE ONE WHO SPEARHEADED THE PROCESS.
FIRST I WAS TOLD BY THE “TECH SERVICE MANAGER”, AT MY FIRST NISSAN DEALER THAT MY 1998 PATHFINDER (MANUAL TRANS.) WAS SUPPOSED TO GRIND WHEN SHIFTING TO THIRD GEAR. SINCE I WAS A MECHANIC IN THE ARMY, I KNEW THAT HE WAS EITHER NAÏVE OR CRAZY.
THIS LED TO ME SWITCHING DEALERS. THE SECOND DEALER TRIED EVERY TRANS FLUID KNOW TO MAN AND CHANGED MY TRANS 3 TIMES IN THE PROCESS. I ENDED UP CALLING NISSAN NORTH AMERICA AND ASKED ABOUT THE TRANS FLUID USED IN JAPAN. I WAS ADVISED THAT THE 90 WEIGHT IN JAPAN WAS DIFFERENT FROM THE 90 WEIGHT HERE.
MY DEALER COULDN’T GET ANY, BUT I MANAGED TO HAVE NISSAN SHIP A DRUM OF IT TO MY DEALER. THE LAST PHASE WAS THAT I REQUESTED THAT THEY FIND A MANUAL SHIFT DEMO AND SWITCH TRANSMISSIONS WITH MINE, INCLUDING CHANGING THE TRANS FLUID, WITH THE JAPANESE VERSION I HAD SHIPPED TO THEM. AFTER MUCH ADO, THE PROBLEM WAS SOLVED. HOWEVER, SEVERAL OTHER PROBLEMS ALSO DEVELOPED INCLUDING:
- REAR STABILIZERS,SHOCKS AND AIR CONTROLLER
- REAR TRAILING ARMS,UNIVERSAL,REBUIDING DRIVE SHAFT
- REPAINTING HOOD BECAUSE OF DEFECTIVE PAINT JOB
MY 2005 PATHFINDER HAD THE WEE-KNOWN AND WELL-PUBLICIZED RADIATOR/ TRANSMISSION PROBLEM, WHICH NISSAN NEVER RECOGNIZED AS A RECALL, BUT EVENTUALLY THROUGH MUCH PRESSURE, EXTENDED THE WARRANTY TO 80,000 MI.
MY VEHICLE ENCOUNTERED THE PROBLEM AT ABOUT 35,000 MI.
AFTER SEVERAL CALLS TO A NISSAN NORTH AMERICA SPOKESPERSON,
WE CAME TO AN AGREEMENT THAT I WOULD PAY ONE-HALF OF THE DEALER LABOR COST (APPROX. $450) AND NISSAN WOULD REPLACE THE RADIATOR AND TRANSMISSION, WHICH WAS DONE. MONTHS LATER I GOT THE $450 BACK AFTER NISSAN EXTENDED THE WARRANTY AND I CALLED SEVERAL TIMES FOR THE RETURN OF MY PAYMENT.
I JUST REPLACED THE FRONT U-JOINT AND HAD A NEW OIL SENSOR INSTALLED. I FOUND OUT THAT I HAVE A PROBLEM WITH A LEAK IN THE COVER BEHIND THE TIMING CHAIN COVER. THIS CAUSES THE OIL LIGHT TO COME ON AT TIMES WHEN THE VEHICLE IS IDLING. IF I REPAIR IT, THE COST IS APPROX. $ 1200. AND I’M OUT OF WARRANTY.
SO GENTLEMEN. DO YOU THINK I SHOULD STAY LOYAL TO NISSAN AN TRADE-IN MY 2005 FOR A NEW ONE? OR, NEVER PURCHASE A NISSAN AGAIN?
I THINK THE ANSWER IS OBVIOUS. I SCTARCHED YOUR BACK SEVERAL TIMES, BUT YOU NEVER SCRATCHED MINE WITHOUT ME YELLING FOR HELP.
MAYBE YOU SHOULD NAME YOUR NEXT NEW CAR MODEL,”THE NISSAN “INDIFFERENCE”, IN DISHONOR OF YOUR TREATMENT OF CUSTOMERS.
#740 of 1246 Re: Another damaged Pathfinder [gharpman]
by Stever@Edmunds HOST
Jun 20, 2011 (6:36 pm)
You probably should send it in sentence case. Many people find ALL CAPS hard to read and they'll just skip over that text.
#741 of 1246 Re: How can i prevent this infamous problem [lauracpalmer]
Jun 21, 2011 (5:56 pm)
Mine went in for a diagnosis on may 16th after a shifting to overdrive problem..they said they were going to replace the radiator and transmission under the warranty since it has 61,000 miles on it..
I am still driving the Pathfinder cautiously and mostly in 3rd gear...they told me the tranny is coming from japan and it would take 3 weeks..its going on 5 now and they told me the ETA is july 1st...so then it will take 2 days to install everything..I asked the service manager about the other associated cooling components being replaced such as the water pump and heater core, he said that since they are metal parts that the flush would take out any residual contaminants. I have no idea about this. All i know is I can't wait to get this fixed and you know what.
#742 of 1246 Re: Another damaged Pathfinder [steve_]
Jun 21, 2011 (6:08 pm)
I used Caps to show how pissed off I am. A Friend of mine in the auto business (no dealer or car affiliation) told me that Nissan was about the least responsive and caring of the manufacturers. You can see by the number of unsatisfied customers with problems noted on Edmunds, that this is probably the case.
#743 of 1246 Re: Another damaged Pathfinder [finztotheleft]
Jun 21, 2011 (6:46 pm)
We have the same problem with our 05 Pathfinder radiator/ transmission. No help from Nissan just rude obnoxious people. Please post if you hear of any class action suits. Thank you as this has been a devastating event for our family, we owe over $9,000. on the car and my husband is a disabled veteran and thought we were buying a good reliable car. Good luck with yours. Kathy
#744 of 1246 Re: Another damaged Pathfinder [finztotheleft]
Jun 21, 2011 (6:56 pm)
It is also interesting how many u-joints have also been replaced after reading the posts on several sites. I know nothing about u-joints other than I paid 1k dollars to repair that also. Wonder if there is a relation between those and the radiator/transmissions.
God Nissan sucks!
#745 of 1246 Pathfinder U-joints
Jun 22, 2011 (5:06 am)
The U-joints are crap! Two went bad in our 06 before 55k miles.
#746 of 1246 Re: How can i prevent this infamous problem [gharpman]
Jun 22, 2011 (5:37 am)
I think it's around 86,000. My husband contacted Nissan HQ and was at first treated respectfully, as most have said they were until you are referred on and basically told to get lost because it's over the 80,000. The majoirty of the problems begin after 80,000. On top of this, like so many others, we were told it may be several weeks until a replacement transmission comes in and then we are only given a 12 month/12 thousand mile warentee.
My husband has since written a letter of complaint to the Nissan America comp, with a CC to the AG's' Office, a senator/attorney friend of ours, and several others. Suddenly we receive a call just yesterday from the local dealer who said someone must have pushed a few buttons because suddenly a transmission is supposedly arriving next Monday. We are paying the $6000.00 because we need the 2nd vehicle living in VT and very few alternatives for travel. However we will fight and become a thorn in their side everyday if needed to get refunded and help push through a recall. Check this link out. Tranny repair shops are advertising to repair 2005 Pathfinder transimssions due to the widely known problem: http://charlottencmechanic.blogspot.com/2011_06_01_archive.html
#747 of 1246 Re: How can i prevent this infamous problem [lauracpalmer]
Jun 22, 2011 (7:27 am)
That was a good link to see about the radiators. Thank you for sharing and also the mention of cc'ing the State AG in my letter to Nissan. I will be adding the AG for both my state and Tennessee where Nissan has a HQ.
I also found a few more names for others writing to Nissan and interesting verbiage on their positions with Nissan. To us on this string it will cause a laugh for the day as we all know it is total BS. Enjoy anyway...
Kevin Martin Vice President, Manufacturing Quality, Nissan Americas
Kevin Martin is vice president, Manufacturing Quality for Nissan Americas. In this role he is responsible for ensuring the company’s focus on product quality across its entire range of cars, trucks and commercial vehicles – including supplier and manufacturing quality.
Previously, Martin was vice president, Total Customer Satisfaction. He oversaw cross-functional activities among groups such as design, engineering, manufacturing and suppliers to help them understand their impact on customer satisfaction.
This is one of my favorites for my friends in the Nissan Customer Relations department that "don't know" who the VP of their department is- Let me introduce...
Bradley D. Thacker Vice President, Total Customer Satisfaction Nissan Americas
Brad Thacker is vice president, Total Customer Satisfaction (TCS) for Nissan Americas. He is responsible for ensuring complete satisfaction among Nissan and Infiniti owners across the Americas region, which includes Canada, the U.S., Mexico, Brazil, and 37 additional markets in Latin America and the Caribbean. His responsibilities also include Nissan’s Product Safety department.
Previously, Thacker served as vice president of Corporate Services & Organization Development.
#748 of 1246 Re: Pathfinder U-joints [luckyduc]
Jun 22, 2011 (8:03 am)
Virtually,the whole car is crap mechanically,except for acceleration and interior appointments. I'm lucky if I get 13 mpg. Had a host of problems with fuel guage,trans/radiator,etc. For me to get another one, they would have to leave one FREE IN FRONT OF MY HOUSE, with lifetime free service and parts.