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Sedans Chevrolet Impala 2008 Impala Owner Experiences
72 messages, Last post on Nov 28, 2009 at 5:35 PM
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Replying to: ryster (Nov 06, 2009 6:42 pm) After 5 visits to Woodfield Chevy, who is the original dealer that sold me the car, I changed over to Hoskins who has fixed it twice now, and I am just waiting for it to come back on again. After the 5th trip, I asked that the owner of Woodfield Chevy call me, and he did not. Tried saying that he did not have the right number for me. All of my phone numbers are all over their system, so if customer service were important he would have found a way to contact me. When I eventually spoke to him, there was no offer for any kind of resolution. After the 6th time, I also called the Chevy 1-800 number, and they said that this shouldn't be happening, so they offered some free oil changes and a free extension of Onstar. I already had the free oil changes, but I accepted the Onstar. Then it happened a 7th time and Chevy refused to do anything more about it. I have no choice but to recommend that people stay away from Woodfield Chevy in particular and Chevy in general. When there is a problem, they do NOT take care of their customers. I have wasted LOTS of hours on this issue, all because I decided to try Chevy. In their defense, my wife also has a Chevy and it has been fine, but I don't think a company can be measured by only when there is not a problem. The real measure of a company is what they do when things do not go well. Chevy has FAILED.
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Replying to: thatism (Jan 11, 2008 8:50 am) Jack |
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Replying to: fscarz (Nov 04, 2009 6:57 am) If there is any milky goo or antifreeze discolloration in either area, bad news.......... GM has had problems with DEXCOOL eating away head and exhaust manifold gaskets, letting antifreeze into the engine and oil into the antifreeze. Do a GOOGLE search on DEXCOOL LITIGATION SETTLEMENT. The goo cloogs up everything in the engine, including sensors, and oiling holes causing engine hot spots. GM lost the case. Jack |
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Replying to: fscarz (Nov 08, 2009 9:54 am) While my '06 Impala has not been trouble free, I must say that Chevy and the dealers I used took pretty good care of me with the exception of one item. The high pressure hose on my power steering ruptured when the car had 7,000 or so miles on it. Fixed the next day by the dealer virtually without an appointment. Intermediate Steering Shaft replaced at 32,000 miles under warranty. Water pump failed at 33,000 miles and replaced under warranty. E85 "recall" performed during a tire rotation. The only issue I had was related to my brake rotors. The rotors were warped at around 12,000 miles. I didn't have them looked at until the car had 32,000 miles on it. The dealer refused to resurface the rotors under warranty even though GM has issued a bulletin allowing for rotor resurfacing under warranty. The dealer claimed that the warped rotors were a result of hard driving and would not be covered. On top of that, the dealer charged me $350 to resurface all four rotors. A total rip-off. My Impala now has 48,100 miles on it, and is still on the original brake pads...if I drove hard that would not be the case. Overall, I think Chevy makes a good product. Dealer service, however, is hit or miss. There are excellent dealers and terrible dealers.
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Replying to: ryster (Nov 08, 2009 8:08 pm) I think your response is pretty accurate as far as the overall situation. My advice for anyone reading this would be to STAY AWAY FROM WOODFIELD CHEVY in Schaumburg, Illinois. I hate to denounce any business, but when I buy a $23,000 product, I expect it to work, or to be easily fixed (or REPLACED, hint hint) if there are significant issues. Unfortunately Chevy has lost me as a future customer and I will tell my story far and wide. |
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I purchased a 2008 Chevy Impala LT on 12/26/08, from a dealer. The car had 15, 200+ miles. I also bought an extended warranty. I drove the car to Florida, drove it around there for four months and then back home to upstate New York. Except for a once a month spin of a few miles to keep the car clean and active, it sat in my driveway. I put a total of approximately 8300 miles on the car to date. At this point, after 2 oil changes I took the car in for tire rotation. The front tires were worn on both edges to an unsafe condition . The back tires had substantial wear on both outside edges, but more on the inside edge. I am in the process of negotiating with the dealer for some relief, but have already had indications they will not help. Apparently this is a continuing problem on the late model Impalas but not much of the bad news has reached the consumer. My advice to car buyers is to stay away from this model until Chevrolet acknowledges the problem and gives relief to all affected owners.
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Replying to: viennabob162 (Nov 27, 2009 8:05 pm) I am thrilled with the car including the tires and would not hesitate to replace the Goodyears with the exact same tires when the time comes. You must have gotten a lemon. I certainly don't think it affects all "late model Impalas." Have the alignment and balance checked.
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Replying to: priggly (Nov 27, 2009 9:46 pm)
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Replying to: viennabob162 (Nov 28, 2009 8:11 am) |
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