Last post on Apr 17, 2013 at 11:35 PM
You are in the Chevrolet Impala
What is this discussion about?
Chevrolet Impala, Fuel Efficiency (MPG), Sedan
#63 of 118 Re: Any Options for me? [ryster]
Nov 08, 2009 (10:54 am)
Actually already followed that path to complete frustration.
After 5 visits to Woodfield Chevy, who is the original dealer that sold me the car, I changed over to Hoskins who has fixed it twice now, and I am just waiting for it to come back on again.
After the 5th trip, I asked that the owner of Woodfield Chevy call me, and he did not. Tried saying that he did not have the right number for me. All of my phone numbers are all over their system, so if customer service were important he would have found a way to contact me. When I eventually spoke to him, there was no offer for any kind of resolution.
After the 6th time, I also called the Chevy 1-800 number, and they said that this shouldn't be happening, so they offered some free oil changes and a free extension of Onstar. I already had the free oil changes, but I accepted the Onstar. Then it happened a 7th time and Chevy refused to do anything more about it.
I have no choice but to recommend that people stay away from Woodfield Chevy in particular and Chevy in general. When there is a problem, they do NOT take care of their customers. I have wasted LOTS of hours on this issue, all because I decided to try Chevy.
In their defense, my wife also has a Chevy and it has been fine, but I don't think a company can be measured by only when there is not a problem. The real measure of a company is what they do when things do not go well. Chevy has FAILED.
#64 of 118 Re: clicking noise [thatism]
Nov 08, 2009 (7:56 pm)
The ticking is usually the plastic blower fan blade touching the fan housing. It may go away after the car heats up ...and the plastic shrinks. Or remove the fan and shave off 1/16th inch from the fan blades. The fan is hell to get to, so I hope it's under warranty. No problems yet from my 2008 Impala...runs well, handles well...good gas milage.
#65 of 118 Re: Any Options for me? [fscarz]
Nov 08, 2009 (8:08 pm)
Have you checked your DEXCOOL antifreeze in both the overflow bottle and radiator?
If there is any milky goo or antifreeze discolloration in either area, bad news.......... GM has had problems with DEXCOOL eating away head and exhaust manifold gaskets, letting antifreeze into the engine and oil into the antifreeze. Do a GOOGLE search on DEXCOOL LITIGATION SETTLEMENT. The goo cloogs up everything in the engine, including sensors, and oiling holes causing engine hot spots. GM lost the case.
#66 of 118 Re: Any Options for me? [fscarz]
Nov 08, 2009 (9:08 pm)
I am sorry to hear of your issues. I know how frustrating that can be.
While my '06 Impala has not been trouble free, I must say that Chevy and the dealers I used took pretty good care of me with the exception of one item. The high pressure hose on my power steering ruptured when the car had 7,000 or so miles on it. Fixed the next day by the dealer virtually without an appointment. Intermediate Steering Shaft replaced at 32,000 miles under warranty. Water pump failed at 33,000 miles and replaced under warranty. E85 "recall" performed during a tire rotation.
The only issue I had was related to my brake rotors. The rotors were warped at around 12,000 miles. I didn't have them looked at until the car had 32,000 miles on it. The dealer refused to resurface the rotors under warranty even though GM has issued a bulletin allowing for rotor resurfacing under warranty. The dealer claimed that the warped rotors were a result of hard driving and would not be covered. On top of that, the dealer charged me $350 to resurface all four rotors. A total rip-off. My Impala now has 48,100 miles on it, and is still on the original brake pads...if I drove hard that would not be the case.
Overall, I think Chevy makes a good product. Dealer service, however, is hit or miss. There are excellent dealers and terrible dealers.
#67 of 118 Re: Any Options for me? [ryster]
Nov 08, 2009 (9:14 pm)
Thanks for your feedback Ryster.
I think your response is pretty accurate as far as the overall situation.
My advice for anyone reading this would be
to STAY AWAY FROM WOODFIELD CHEVY in Schaumburg, Illinois.
I hate to denounce any business, but when I buy a $23,000 product, I expect it to work, or to be easily fixed (or REPLACED, hint hint) if there are significant issues.
Unfortunately Chevy has lost me as a future customer and I will tell my story far and wide.
#69 of 118 2008 Impala tire wear
Nov 27, 2009 (9:05 pm)
I purchased a 2008 Chevy Impala LT on 12/26/08, from a dealer. The car had 15, 200+ miles. I also bought an extended warranty. I drove the car to Florida, drove it around there for four months and then back home to upstate New York. Except for a once a month spin of a few miles to keep the car clean and active, it sat in my driveway. I put a total of approximately 8300 miles on the car to date. At this point, after 2 oil changes I took the car in for tire rotation. The front tires were worn on both edges to an unsafe condition . The back tires had substantial wear on both outside edges, but more on the inside edge. I am in the process of negotiating with the dealer for some relief, but have already had indications they will not help. Apparently this is a continuing problem on the late model Impalas but not much of the bad news has reached the consumer. My advice to car buyers is to stay away from this model until Chevrolet acknowledges the problem and gives relief to all affected owners.
#70 of 118 Re: 2008 Impala tire wear [viennabob162]
Nov 27, 2009 (10:46 pm)
I have a 2006 Impala SS with 18,000 miles on it and there is no unusual tire wear whatsoever. The stock Goodyear Eagle RS-A's are wearing very evenly and provide excellent handling and driving control characteristics.
I am thrilled with the car including the tires and would not hesitate to replace the Goodyears with the exact same tires when the time comes.
You must have gotten a lemon. I certainly don't think it affects all "late model Impalas." Have the alignment and balance checked.
#71 of 118 Re: 2008 Impala tire wear [priggly]
Nov 28, 2009 (9:11 am)
Thanks for the reply to my posting. I am glad that you have had good luck with your Impala. I am not anti Chevy, I also own a 2006 Cobalt LT that is probably the best car I ever owned. After my problem surfaced I spent hours on the Internet to find out whether or not mine was an isolated case. It is not, and if you are interested try the website www.motorpits.com for an start and go from there. The tires on my Impala are Goodyear Integrities and I have had excellent luck with them on previous vehicles. Thanks for your input, but I do not think it is an isolated "lemon" problem.
#72 of 118 Re: 2008 Impala tire wear [viennabob162]
Nov 28, 2009 (6:35 pm)
Chevy has looked into a rear alignment issue on late model Impalas. There may be a camber related issue causing premature wear on the inner edge of the rear tires. These issues are usually resolved by installing a camber bolt kit on the rear wheels and having them realigned.