Last post on Nov 04, 2013 at 9:10 AM
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Acura MDX, SUV
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#620 of 995 Acura Corporate and Dealership need to take lesson from Toyota.
Aug 19, 2011 (12:53 pm)
I purchased my 2005 Acura MDX Touring with Nav/DVD brand new from Open Road Acura of Wayne, NJ. For a luxury vehicle I expected much more, especially from Acura corporate. Never once other than a week after my purchase have they followed up with a phone call for all the problems I've encountered with my MDX. Let me share with you my true experience: Two weeks after my purchase, there was rattling coming from my drop down DVD; took it in to dealer and it was fixed. Then there were several other minor problems that dealer fixed under warranty. Still within my warranty period, woofer and bass from stereo system was vibrating loudly in rear. This problem still continues today after dealer quick fix. Then DVD and Navigation stopped working and dealer replaced. Again and again, I took MDX to dealer to address loud squeaking noise coming from idler, tensioner pulley. First they cleaned and conditioned but noise resurfaced. I took it in several other times but idler/tensioner puller was never replaced even though there was a recall or TSB on this particular equipment. This problem continues and I reported it to client care but they have refused to contact the dealer to address cost and fix. In fact, Julian from Acura care insisted that he could not call the dealer on my behalf. And, on my last two visits to Open Road Acura, I again addressed my concern with the ongoing noise from idler and tensioner pulley and whining noise coming from accelerating. (a)I was told that the belt was replaced but noise continues and is still present. I am in no way a certified Acura technician but common sense tells me that the idler and pulley itself needs to be replaced and the dealer is refusing to replace new without a cost even though this problem was documented in service history while MDX was still under warranty. (b) The noise coming from accelerating particularly on the highway 50-60 mph, I believe may be directly related to the idler pulley as well. It's the kind of sound that causes an earache similar to that on an airplane. The service advisor at Open Road Acura advised me that this is my transmission going bad and could fail at any time. I'm curious to know why the noise is not constant but only develops when the vehicle is accelerated. So, let's be real Acura. You tout and promote a luxury vehicle costing thousands of dollars with a life expectancy of less than three years for the transmission? This is outrageous! Especially, after I've maintained and only used Acura dealership for maintenance and preventative services. The Acura brand may be an excellent product for some but my MDX experience totally defies this belief. And, if measures and actions were taken to correct the problems and issues on my MDX, perhaps I would have felt otherwise. What happens if my MDX seizes up or causes a fatal accident due to the lack of corrective measures on the part of Acura? Who should I hold responsible? Could this be a cover-up to avoid a recall? We've paid a lot of money on our investment to be simply ignored by Acura Motors and it's not a dealer specific issue so let me hear from you.
#621 of 995 Re: Acura Corporate and Dealership need to take lesson from Toyota. [fellowes1]
Aug 20, 2011 (4:02 am)
Hi, my name is Sonny and I too purchased two brand spanking new Acura MDXs from Flatirons Acura in Boulder and and I am dissapointed and angry that my "investment" of $90000.00 dollars are slowing ebbing down the toilet. I was driving one day and the car just stopped and would refuse to get into any gear but the first so I took it to my dealer and they so graciously told me that my transmission was bad and it needed to be replaced and since I was such a loyal customer Acura very magnanamously offered to pay partial cost of the replaced transmission which I think was in excess of a thousand dollars, and this from the dealer I bougth the car from and had it dutifully serviced for all its minor services even oil change I did not risk with the lowly midas and quick lube. Id like to say from birth to the present my car had the same doctor so do my kids but thats another story, so I am schocked when I bring my car for regular check ups some one tells me the car needs a heart transplant!I would like Acura to take responsibility for this issue, for all Acura owners and I think its perfectly a good idea that we organise or get hooked to one of the Class Action suits. Just enought that Acura pays for all the major and minor repairs
#622 of 995 Re: Acura Corporate and Dealership need to take lesson from Toyota. [sotopla]
Aug 20, 2011 (4:41 am)
somebody get the ball rolling and Im in. At least email Acura corporate this link or something...
#624 of 995 Re: Acura Corporate and Dealership need to take lesson from Toyota. [sotopla]
Aug 20, 2011 (6:44 pm)
What years are the MDX's that you purchased? You didn't mention that.
#625 of 995 Re: Acura Corporate and Dealership need to take lesson from Toyota. [fellowes1]
Aug 21, 2011 (10:26 am)
I too went through an issue with Acura and found out from extensive research that it is the torque converter which has a recall. I took my 2006 Acura MDX in for the torque converter recall and haven't had an issue since. If you do not get this fixed, you will need a new transmission. Also make sure that you flush out the transmission on a regular basis. Good luck.
#626 of 995 Re: Acura Corporate and Dealership need to take lesson from Toyota. [blondie21dj]
Aug 21, 2011 (6:27 pm)
How can I check to see if our MDX qualifies for this recall!? Is it based on the Vin number and year!?
#627 of 995 Service Bulletins on MDX Torque Converter
Aug 21, 2011 (7:05 pm)
I came across a NHTSA Item Number : 10020141which is the Service Bulletin Number 06004 recommending transmission replacements for 2004 MDX!! We have an MDX 2004 which has been diagnosed by ONE local dealer as needing a replacement transmission.
Customer Service folks at Acura insisted that we pay for $1,100 of the cost of this replacements and we refused. Now armed with this information, do we have a shot of getting the replacement done at Acura's dime since the Service Bulletin clearly calls for the replacement of the transmission.
We filed a complaint w NTSB, but any ideas or suggestion would be appreciated.
#628 of 995 Re: 04-06 Acura MDX transmission problems [tpulak]
Aug 22, 2011 (4:37 pm)
I have a 2004 MDX with 130k miles. I bought the vehicle in 2007 with about 40k miles and have been religious about the maintenance intervals (don't know how the previous owner treated the vehicle). At 125k I noticed a "whine" coming from the transmission area under loaded conditions (e.g. engine engaged, acceleration) and not while coasting. When I take my foot off of the fuel, it stops so it isn't the tires. When I downshift, the frequency of the whine doesn't change so it is not the engine or anything upstream of the final drive. It could be wheel bearings...it could be the final drive components in the tranny or just downstream in the drivetrain. I had the ATF flushed at 125, 92, & 46k miles so this is well within the recommended maintenance intervals. The vehicle runs fine...no miss shifts, slippage or vibration...just this low volume whine that changes frequency with the speed...starting around 45MPH all the way to 80MPH, therefore, my plan is to take it into the Acura dealer either when I have time or when it fails. The ATF flushes were performed at the Lube Center so I hope Acura will honor these documents as proof of regular and responsible maintenance given that the warranty expired a long time ago.
#629 of 995 Re: 04-06 Acura MDX transmission problems [mnty77]
Aug 23, 2011 (7:17 pm)
Sales of Acuras are woeful due to their consistently shoddy transmissions and the lack of corporate interest in remedying the transmissions issues. The newer designs are laughable.
Myself and another family member had numerous issues with Acura's transmisions and most were not resolved to our satisfaction.
Don't be surprised if Acura goes the way of Oldsmobile and Pontiac.